Ratings based on 953 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from EDMONTON
Posted Mar. 22, 2024
Comment from Hotel Management
Apr. 11, 2024 by Reemal, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Calgary Downtown. My team and I are happy that you liked your overall stay with us. We wish to welcome you back whenever you visit Calgary
by A traveller
Posted Feb. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 28, 2024 by Reemal, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Calgary Downtown. My team and I are happy that you liked your overall stay with us. We wish to welcome you back whenever you visit Calgary.
by A traveller
Posted Feb. 1, 2024 on Expedia
no elevator and put us in 4th floor. beddings are ripped.
Comment from Hotel Management
Mar. 11, 2024 by Reemal, Hotel Management
Exceptional service is of the utmost importance to us, but we clearly did not meet your stay. I can only assure you that this is not our usual standard of service. We take all of these concerns very seriously and have taken the necessary steps to correct them. I hope that by staying here again you will give us the chance to show you that your unsatisfactory stay was an exception.
by A traveller
Posted Jan. 31, 2024 on Expedia
To much noise
Comment from Hotel Management
Mar. 11, 2024 by Reemal, Hotel Management
Exceptional service is of the utmost importance to us, but we clearly did not meet your stay. I can only assure you that this is not our usual standard of service. We take all of these concerns very seriously and have taken the necessary steps to correct them. I hope that by staying here again you will give us the chance to show you that your unsatisfactory stay was an exception.
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 11, 2024 by Reemal, Hotel Management
Exceptional service is of the utmost importance to us, but we clearly did not meet your stay. I can only assure you that this is not our usual standard of service. We take all of these concerns very seriously and have taken the necessary steps to correct them. I hope that by staying here again you will give us the chance to show you that your unsatisfactory stay was an exception.
by A traveller
Posted Jan. 29, 2024 on Hotels
Elavator was bad ,no prior notice until I got to the hotel and had to take stairs to the 6th floor.Unlike other hotels who will compensate, Holiday inn didn't although i was apologized to at the reception
Comment from Hotel Management
Mar. 11, 2024 by Reemal, Hotel Management
Exceptional service is of the utmost importance to us, but we clearly did not meet your stay. I can only assure you that this is not our usual standard of service. We take all of these concerns very seriously and have taken the necessary steps to correct them. I hope that by staying here again you will give us the chance to show you that your unsatisfactory stay was an exception.
by A traveller
Posted Jan. 29, 2024 on Expedia
All good the staff members so helpful and girl was en charge of the breakfast very helpful and with the smile and very nice over all .
We do need people liked you liked that around the world .
Regards
Comment from Hotel Management
Mar. 11, 2024 by Reemal, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Calgary Downtown. My team and I are happy that you liked your overall stay with us. We wish to welcome you back whenever you visit Calgary
by A traveller
Posted Jan. 28, 2024 on Expedia
Rooms were clean- hotel under renovations - no notation of this in website or Expedia- 2 floors closed off and elevators out of service
Comment from Hotel Management
Mar. 11, 2024 by Reemal, Hotel Management
Exceptional service is of the utmost importance to us, but we clearly did not meet your stay. I can only assure you that this is not our usual standard of service. We take all of these concerns very seriously and have taken the necessary steps to correct them. I hope that by staying here again you will give us the chance to show you that your unsatisfactory stay was an exception.
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 28, 2024 by Reemal, Hotel Management
Exceptional service is of the utmost importance to us, but we clearly did not meet your stay. I can only assure you that this is not our usual standard of service. We take all of these concerns very seriously and have taken the necessary steps to correct them. I hope that by staying here again you will give us the chance to show you that your unsatisfactory stay was an exception.
by A traveller
Posted Jan. 24, 2024 on Expedia
The fact that the hotel is charging full price for rooms and not disclosing that the hotel is very much under construction is incomprehensible. We were on the 6th floor and there was no working elevator, and there was even construction right next to the breakfast area.
Comment from Hotel Management
Mar. 11, 2024 by Reemal, Hotel Management
Exceptional service is of the utmost importance to us, but we clearly did not meet your stay. I can only assure you that this is not our usual standard of service. We take all of these concerns very seriously and have taken the necessary steps to correct them. I hope that by staying here again you will give us the chance to show you that your unsatisfactory stay was an exception.
