Ratings based on 354 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 16, 2024 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by Amrish Jhugroo, Hotel Management
Hello R, Thank you for taking the time to provide your rating. We appreciate your input and are always looking for ways to improve. If there's anything specific you'd like to add or any additional feedback you have, please feel free to share. Your insights are valuable to us, and we are committed to ensuring your experience with us is exceptional.We look forward to hearing from you.Best regards, Amrish JhugrooHotel Manager
by A traveller
Posted Oct. 21, 2023 on Expedia
Overall it was a good stay for a night however I think there are better hotels in the north of the island. For exemple, I much prefer their more boutique hotel Tropical. Cosier and more friendly. Thought we would try another hotel from the Attitude group. That being said, I think it’s a great hotel group for families.
The staff seemed a little unmotivated and absent. We tried to go eat at their beach restaurant but it was booked out for a private event. Also their other à la carte restaurants were reserved for guests staying more than three nights so that was a little annoying.
It is also worth noting that to go on their private island you have to eat there and reserve in advance. You can go on the island by kayak for exemple. Seems a bit cheeky.
Comment from Hotel Management
Oct. 25, 2023 by Amrish Jhugroo, Hotel Management
Hello Sophie, We thank you for taking the time to review your recent experience at Zilwa Attitude.We are glad to read your kind words regarding our resort, but we regret that you left us not fully satisfied.Regarding the behaviour of some of our Family Members with great concern. Rest assured that this is not our usual standard. I would like to share that we have strengthened our ongoing training program for all our Family Members and even our young recruits.I have shared your comments with my team for improvements.We would like to share with you our sincere apologies for this experience you did not fully enjoy.I sincerely hope we shall be able to regain your trust and that we will have the pleasure once again to welcome you at Zilwa Attitude.Warm regards,Amrish JhugrooHotel Manager
by A traveller
Posted Sep. 18, 2023 on Hotels
Comment from Hotel Management
Sep. 20, 2023 by Amrish Jhugroo, Hotel Management
Dear Aurelie, Thank you for rating us.We look forward to the next opportunity to be at your service.Kind regards,Amrish JhugrooHotel Manager
by A traveller
I'd happily come back again!
Posted Sep. 10, 2023 on HotelsNice clean modern hotel.
Amazing views
Great selection of pools and restaurants.
Kids club, Tai Chi, Archery and water activities were all excellent.
Staff friendly and helpful.
Comment from Hotel Management
Sep. 11, 2023 by Amrish Jhugroo, Hotel Management
Dear Alan, We are happy to read your stay with us went on smoothly and better than your expectations.Thank you so much for your very kind words, which truly means a lot to each one of us. Your special feedback about the entire team especially to those who you have mentioned. They are much delighted to hear about your praise for them. For each of us our guest experience matters the most and such kind words of appreciation of our efforts by our guests drives us to do it consistently.We look forward to the next opportunity to be at your service.Warm regards,Amrish JhugrooHotel Manager
by A traveller
Posted Jul. 20, 2023 on Expedia
Absolutely loved ZIlwa. The rooms are clean and lovely the food and staff are great the entertainment 10/10 . They have free paddle boat you can take out and they have a small island a boat picks up every 15 mins you have a a barbecue lunch on there. If you consider Zilwa definitely go for All inclusive as the food is amazing.
They have a shop and car hire place across the road so if you want to travel around the island it’s idea to hire a car . Is really safe to drive they do 20-30 mh . I would recommend traveling around to see other beaches and the capital port Lou’s otherwise there’s not much around calodyne where Zilwa is but there is so much going on at Zilwa you don’t have to
Leave there . Thank you Zilwa we hope to come back again.
Comment from Hotel Management
Aug. 28, 2023 by Guillaume Tyack, Hotel Management
Hi Nuran,Many many thanks for these glowing lines!We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager
by A traveller
Great hotel
Posted May 9, 2023 on HotelsVery clean, simple but effective decor tastefully done, in a wonderful location.
Real coffee in the rooms went downstairs treat, and plentiful choice for eating (hit and miss with some of the dishes but well presented and something for everyone)
Staff were friendly, watersports free including a great little snorkelling trip, bbq on Gran Zil was lovely and plenty of restaurant choices (if you can get a sitting)
Big hotel but not overcrowded. Gym good and other activities and entertainment available. Very happy 👍
Comment from Hotel Management
May 10, 2023 by Guillaume Tyack, Hotel Management
Hello Sharon, Many many thanks for these glowing lines!We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager
by A traveller
Posted Feb. 23, 2023 on Expedia
Half board doesn’t include drink or water for dinner.
Could be cleaner aswell unfortunately.
Comment from Hotel Management
Mar. 7, 2023 by Guillaume Tyack, Cluster General Manager, Hotel Management
Dear Basira,We thank you for taking the time to review your recent experience at Zilwa Attitude and we regret that you left us not fully satisfied.We would like to share with you our sincere apologies for this experience you did not fully enjoy. We would have really appreciated that you shared with us your dissatisfaction regarding these various points during your stay. As our guests' satisfaction is our first priority, we would have go the extra mile to make your holidays wonderful.I sincerely hope we shall be able to regain your trust and that we will have the pleasure once again to welcome you at Zilwa Attitude.Warm regards,
by A traveller
Posted Feb. 11, 2023 on Hotels
Comment from Hotel Management
Feb. 20, 2023 by Guillaume Tyack, Hotel Management
Dear Hilary, Greetings from Zilwa Attitude. We thank you for having taken your time to rate your stay. We are happy that your stay has been as per your expectations. We look forward to your next stay among us. Kind regards, Guillaume Tyack Cluster General Manager
by A traveller
Posted Feb. 7, 2023 on Expedia
Wow wow wow this hotel is truly amazing! The breathtaking view as you walk around the corner and into the bar is just incredible, photos do not do it justice.
The food at the Zilwa was all incredible. We tried every restaurant apart the Mauritian, and just couldn’t get any better. The buffet restaurant Karay has lots to choose from and always fresh. Make sure book the a la carte restaurants at the guest experience desk.
The rooms were lovely, clean and spacious. Everything you needed and great views wherever you were staying. There is a mini bar shop by the karay restaurant in which you can top up your mini bar in room for free if all inclusive.
Staff… just so friendly and welcoming, couldn’t do enough for us. Favour, Arvind, Daniela, Angie, Maeva, Victor and Lensley were the main staff that we had the most interaction with and always so happy to see us.
We did a sunrise boat excursion which we booked with guest experience and that was with a local fisherman called Dessie, we paid him direct. He was so lovely, hotel provides a little picnic too. Make sure you book that and he will also do a sunset boat trip too.
Big John on the beach also provides excursions which we did the dolphin and turtle half day and the inland day. Which both were just great.
All in all the hotel is just incredible, I will definitely be going back to the Zilwa! I loved it so much. They have literally thought of every single detail and I have no complaints whatsoever.
Comment from Hotel Management
Feb. 20, 2023 by Guillaume Tyack, Hotel Management
Hello Alicia Bozena, We thank you truly from the bottom of our hearts for this wonderful review and to include us in your vacation.We are happy to read your stay with us went on smoothly and better than your expectations. Thank you so much for your very kind words, which truly means a lot to each one of us. Your special feedback about the entire team especially to those who you have mentioned. They are much delighted to hear about your praise for them. For each of us our guest experience matters the most and such kind words of appreciation of our efforts by our guests drives us to do it consistently.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager
by A traveller
Posted Jan. 6, 2023 on Expedia
We had a very disappointing experience at this hotel - they decided to do renovations in the room just above ours and the hammering didn’t stop for hours! We couldn’t be in the room at all. When we mentioned that at the reception - they didn’t even say sorry, just proceeded to hand us the bill where they wanted to charge us the amount we already paid to Expedia. So again had to wait until they call their reservation team and sort their mistake out. Breakfast was also disappointing. Not a great experience at all
Comment from Hotel Management
Feb. 8, 2023 by Guillaume Tyack, Cluster General Manager, Hotel Management
Dear Elizaveta,We thank you for taking the time to review your recent experience at Zilwa Attitude.We would like to share with you our sincere apologies for this experience you did not fully enjoy. We would have really appreciated that you shared with us your dissatisfaction regarding these various points during your stay. As our guests' satisfaction is our first priority, we would have go the extra mile to make your holidays wonderful.I sincerely hope we shall be able to regain your trust and that we will have the pleasure once again to welcome you at Zilwa Attitude.Warm regards,
