Ratings based on 933 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Expedia
If we could give this place 10 stars we would. The service and pampering we received was outstanding. We had an Air conditioner that was not working properly which was expeditiously addressed and we were given another room with in minutes. Everything about this place is top notch. We’ve been there before and would love to go back!!
Comment from Hotel Management
Feb. 2, 2024 by Quality Manager, Hotel Management
It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Coral Level at Iberostar Selection Cancun. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail.We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,
by A traveller
Posted Jan. 31, 2024 on Expedia
Luxe feeling with the vibes/energy of a more accessible resort!
Comment from Hotel Management
Feb. 1, 2024 by Quality Manager, Hotel Management
First and foremost, we would like to express our appreciation to you for choosing Coral Level at Iberostar Selection Cancun for your holidays and for taking the time to share your comments with us. We have treated your opinion as a success story and we would all be delighted to welcome you back in the not too distant future. Until then we wish you all the best.Kind Regards,
by A traveller
Posted Jan. 30, 2024 on Expedia
Great resort. Needed more staff and umbrellas on the beach. Staff was kind and hard working but only 1 lady working on the beach one day. Good overall good not great. Italian and hibachi restaurants were the best. No snacks in room like they said we would have and no upgrade option given as Expedia vip.
Last day the hotel AC went out—very warm night and not fun. They couldn’t tell us why it happened but they are trying to figure it out. Glad we left the next day.
Comment from Hotel Management
Jan. 31, 2024 by Quality Manager, Hotel Management
First and foremost, we would like to thank you for choosing Coral Level at Iberostar Selection Cancun on your most recent vacation.We are delighted to read that you were very happy with our a la carte restaurants and we thank you for mentioning it. We will pass on your compliments to our team of professional chefs who work very hard on a daily basis to please our guests and confirmation that they are achieving this is always a great source of satisfaction for them.On the other hand, we regret to read about the inconveniences you have experienced with your reservation, and we offer you a sincere apology for the discomfort that this situation has caused you. Furthermore, it is important to mention that we cannot interfere with your travel agency’s payments, rates, and/or cancellation policies, as it is an external company. However, we can assure you that our staff will always do everything in their hands to assist you in the best possible way.Likewise, we take this opportunity to thank you for sharing your feedback with us. Your comments help us to keep improving every day.We look forward to welcoming you once again in the future.Best regards,
by A traveller
Posted Jan. 28, 2024 on Expedia
by A traveller
Posted Jan. 28, 2024 on Expedia
by A traveller
Posted Jan. 26, 2024 on Expedia
Better food ,more activity around the pool
Comment from Hotel Management
Feb. 6, 2024 by Quality Manager, Hotel Management
First of all, we would like to thank you for your review and say that it is through feedback such as yours that we can continue to maintain our excellent standards.Allow us to mention that gastronomy is one of the pillars of our establishment, we do our utmost to ensure our guest's complete enjoyment of our cuisine, nevertheless, we will relay your comments to our team for their consideration and we do thank you for your constructive critique. Once more, we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best regards,
by A traveller
Posted Jan. 22, 2024 on Expedia
Wasn’t great super boring if you don’t leave the resort.
Comment from Hotel Management
Jan. 23, 2024 by Quality Manager, Hotel Management
Thank you for sending us your feedback, it is extremely important to us.We are saddened to know that our entertainment program was not to your liking. Our Star Friends team works with great enthusiasm and makes a significant effort to satisfy our guests. It is important to add that different activities are carried out throughout the day for the enjoyment of our guests, such as yoga, volleyball, aqua paddle board, cornhole, aqua fit, bingo, beach games, and much more. In addition we have a variety of fantastic shows, a neon party, dj sessions, live mariachi band, a saxophonist, a guitarist. All this information and schedules is available in our Iberostar app.We do hope that you have taken away some wonderful memories of your holiday, even though everything was not completely to your liking. Once more, thank you for your review.Best regards,
by A traveller
Posted Jan. 22, 2024 on Expedia
by A traveller
Posted Jan. 21, 2024 on Expedia
by A traveller from Miami Beach
Posted Jan. 20, 2024 on Expedia
It was our first time in Cancun and didn't know what to expect. We were pleasantly surprised with this property, which is a part of a larger resort. The resort itself was not in the best shape but maybe it's standard in Cancun, but this part of the resort (Adults Only) is really nice. it was tastefully decorated and in great condition. The staff were all very helpful and food was good. We had a great time overall and would recommend other couples to stay here.
Comment from Hotel Management
Jan. 22, 2024 by Quality Manager, Hotel Management
We would like first of all to thank you for your excellent review of Coral Level at Iberostar Selection Cancun. Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. It is also good to know that you hold us in fond memories and we very much hope that you visit us again soon.Best Regards,
