Ratings based on 2,374 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024
Overall we had a good time with our family. We did not enjoy the buffet food at all.
I would have given it a better rating if the food was better. We did enjoy some of their restaurants, but those often had a 1 hour plus wait. Because of that, you found yourself eating buffet food, which didn’t taste great.
If they improved food wait times or buffet food delivery, I would have given it 4.5 stars.
Comment from Hotel Management
Mar. 18, 2024 by Citlali Santos - Social Media Coordinator , Hotel Management
Thank you for taking the time to review us. Your feedback is essential in our effort to improve our service standards. I apologize for the incoveniences that you had and not meet your expectations. Your comments have been shared with the appropriate departments so that they may be addressed. Hoping to see you again in the future.
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Citlali Santos, Social Media Coordinator , Hotel Management
Thank you for taking the time to review us. Your feedback is essential in our effort to improve our service standards. Hoping to see you again in the future. With service from the heart!
by A traveller
Posted Feb. 1, 2024 on Expedia
Check in was quick, rooms were as pictured (clean), good food at the buffet with lots of options, a la carts were great, and there was a grab and go cafe which was super convenient. Lots of activities for the kids to do. We had a great time!
Comment from Hotel Management
Feb. 1, 2024 by Brenda Salas - Management Assistant, Hotel Management
It's wonderful to hear that your check-in was quick, the rooms met expectations, and you enjoyed the variety of food options at the buffet and a la carte restaurants. The convenience of the grab-and-go cafe and the abundance of activities for kids adding to your great time is fantastic.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!
by A traveller
Posted Feb. 1, 2024 on Expedia
This property needs a remodel very dated furniture worn and beaten up. Hard beds, cockroaches in closet. Food bad and cold. The steakhouse had the best food. The employees were top notch they have nothing to do with the negatives of Seadust.
shower food was bad
Comment from Hotel Management
Feb. 1, 2024 by Brenda Salas - Management Assistant, Hotel Management
I appreciate your feedback about the property. It means a lot to us. I'm glad to hear that you enjoyed the food at the steakhouse and found our employees to be top-notch. We take your comments seriously and will address the concerns you've raised. Thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future and provide a better experience.
by A traveller
Posted Jan. 31, 2024 on Expedia
Seadust Cancun is very kid friendly. And the food is absolutely amazing. They have very talented chefs and the variety of food allowed our kiddos to eat what they wanted and made it so that they wanted to try out new foods. A parents dream. The only thing I would recommend as an improvement is the Breakfast, Lunch and Dinner buffet sometimes had food that wasn't hot anymore.
Comment from Hotel Management
Feb. 1, 2024 by Brenda Salas - Management Assistant, Hotel Management
It's wonderful to hear that you found Seadust Cancun to be very kid-friendly and enjoyed the amazing variety of food. We're delighted that our talented chefs could make your dining experience enjoyable, especially for the kiddos. Your feedback about the temperature of the buffet items is valuable, and we'll certainly address it to enhance our service. Thank you for sharing your positive experience, and we hope to welcome you and your family back soon!
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by Brenda Salas - Asistente de Gerencia, Hotel Management
Agradecemos tu calificación de 5/5. Si en algún momento deseas compartir más detalles o comentarios sobre tu experiencia, estamos aquí para escucharte. ¡Esperamos que hayas tenido una estancia excepcional y esperamos recibirte nuevamente en el futuro!
by A traveller
Posted Jan. 31, 2024 on Expedia
Just left this wonderful place. Great stay with family. So many options to eat at the buffet and restaurants for dinner. Coffee shop was our fave to unwind and the lattes were on point. Kids loved the ziplining and activities. Staff were all so friendly and helpful - amazing service for sure. Wonderful memories made at Seadust. Will be back for sure!
Comment from Hotel Management
Feb. 1, 2024 by Brenda Salas - Management Assistant, Hotel Management
It warms our hearts to hear about your wonderful stay at Seadust! We're thrilled you and your family enjoyed the dining options, especially the coffee shop. It's fantastic that the kids had a great time with the ziplining and activities. The friendly and helpful staff take pride in providing amazing service. We can't wait to welcome you back for more memorable moments at Seadust in the future!
by A traveller
Posted Jan. 31, 2024 on Expedia
Great place to bring kids. They had lots for them to do around the resort. David who is the entertainment coordinator was amazing.
Comment from Hotel Management
Feb. 1, 2024 by Brenda Salas - Management Assistant, Hotel Management
I'm thrilled to hear that you had a great experience bringing your kids to Seadust. Your happiness is our greatest reward!. David, our entertainment coordinator, will be delighted to know that you found his efforts amazing. We appreciate your kind words and look forward to welcoming you and your family again in the future!
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Brenda Salas - Management Assistant, Hotel Management
We're sorry to see your rating and would love to learn more about your experience to improve. If there's anything specific you'd like to share, please feel free to reach out. Your feedback is valuable to us, and we hope to have the opportunity to make it right in the future.
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Citlali Santos, Social Media Coordinator , Hotel Management
Dear Jaime, thank you for your evaluation. It's great to know that had positive experiences during your stay with us. Hoping to see you again in the future.
