Ratings based on 90 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great place!!
Posted Apr. 23, 2024 on HomeAwayGreat canal house takes 20 minutes to get to the river! Burrowing owls in the neighborhood are so cool! Loved the pool! Comfy beds and lots of space to spread out. Place comes with floaters for the pooll and beach chairs and an umbrella for the beach and beach towels. Would come back again for sure!
by A traveller
Perfect Spring Break Getaway
Posted Mar. 29, 2024 on HomeAwayWe booked last minute when we were able to get away for a few days. The home is a little older, but well maintained and had everything we needed. We enjoyed being on the canal and even had manatees vist one morning. The neighborhood is quiet and away from any busy roads. We would definitely recommend to others.
Comment from Hotel Management
Apr. 11, 2024 by VrboOwner, Hotel Management
Thank you for your feedback! We're delighted to hear that you had a pleasant last-minute getaway at our property. We take pride in maintaining our home to ensure it meets the needs of our guests, and we're pleased to hear that you found everything you needed during your stay. It sounds like you had some memorable experiences, especially with the manatees visiting the canal! We're thrilled that you enjoyed the peaceful neighborhood setting as well. Your recommendation means a lot to us, and we would be honored to welcome you back or to assist any friends or family you refer to us in the future.
by A traveller from North Branch
Death by a thousand cuts
Posted Dec. 2, 2023 on HomeAwayNice place on canal, roomy, etc. Cleaning staff and maintenance crew should be fired and maybe the property manger who is ultimately responsible. Cleanliness of house okay but kitchen was a pig sty, greasy pots and pans, crumbs in silverware, knives dirty, etc. No major maintenance issues just too many small ones, several burned out bulbs, three bad boards on dock where a foot could push through, closet doors off and cleaning supplies locked up. Found a vacuum that was packed full and also contained remains of dead mouse. Had to set it outside due to smell. I called property manager, she cared less. I realize small issues can happen, but too many for the price we paid. We are not near freaks but expect things to work and property to be reasonably clean. Total fail on both.
Comment from Hotel Management
Dec. 18, 2023 by VrboOwner, Hotel Management
Dear Mark,
Thank you for taking the time to share your feedback regarding your recent stay at our vacation house. We appreciate your input as it helps us identify areas for improvement.
I would like to express our sincere apologies for any inconveniences you experienced during your stay. We take guest satisfaction seriously and strive to address concerns promptly and thoroughly. Your detailed comments about the cleanliness and maintenance issues have been shared with our cleaning staff and maintenance team for immediate review and action.
I must, however, bring to your attention that we were disappointed to learn of your concerns only at the end of your vacation when you contacted us regarding a refund. Our commitment to guest satisfaction includes addressing issues as they arise to ensure a comfortable and enjoyable stay. We encourage guests to communicate with us during their stay so that we can promptly address any concerns.
Regarding your request for a refund, our policies are designed to ensure fairness and consistency for all guests. It is essential to us that each guest is treated equitably. Threats of negative reviews to influence refunds compromise the integrity of the review system. Our team is dedicated to upholding our policies while working diligently to address and rectify any issues.
We appreciate your understanding and value your honest feedback. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. We are committed to continuously improving our services and ensuring that future guests have a more positive experience.
by A traveller from Irvine
Ideal location for Cape Coral
Posted Nov. 19, 2023 on HomeAwayWe really enjoyed our stay at the villa, even when the weather turned for the worse on our last couple of days having the covered outdoor seating was excellent. (The ceiling fans for the outdoor seating will be a massive bonus for anyone visiting in the summer!)
Overall we had everything we could ever need and then more in the kitchen, having towels and toiletries in the villa on arrival was a very pleasant surprise.
In terms of the location it is very easy to get to and from whilst still being in a quiet and peaceful neighborhood. It was also nice to see the canal being used with small boats passing (and waving). The neighbours were also very friendly.
Would happily stay again if we are looking for somewhere in the area. Credit to Anita who is doing a great job managing the property.
Comment from Hotel Management
Dec. 18, 2023 by VrboOwner, Hotel Management
Dear Mark,
Thank you so much for taking the time to share your delightful feedback about your recent stay at our villa. We are thrilled to hear that you enjoyed your time despite the weather challenges, and we truly appreciate your positive comments.
It warms our hearts to know that the covered outdoor seating, equipped with ceiling fans, added value to your experience, especially during adverse weather conditions. Your kind words about the kitchen amenities, towels, and toiletries are deeply appreciated, and we're pleased that we could provide a pleasant surprise upon your arrival.
We take pride in our location and are delighted that you found it easy to access while still enjoying the tranquility of a quiet neighborhood. The vibrant canal activities and friendly neighbors indeed contribute to the unique charm of our property.
A special thank you for acknowledging Anita, our property manager. We are fortunate to have her on our team, and it's fantastic to hear that her efforts contributed to your positive experience.
We would be more than delighted to welcome you back if you find yourself in the area again. Your feedback is invaluable to us as we strive to provide exceptional stays for our guests.
Safe travels, and we look forward to the possibility of hosting you again in the future.
Warm regards,
Anita
by A traveller
Nice place
Posted Nov. 13, 2023 on HomeAwayWe were in town for a few days of work.We stayed at your property absolutely beautiful everything was Perfect.
Comment from Hotel Management
Dec. 18, 2023 by VrboOwner, Hotel Management
Dear Joseph,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our property to be absolutely beautiful and that everything was perfect during your stay.
It's our goal to provide a welcoming and comfortable environment for our guests, and we're delighted to learn that we achieved this during your visit, especially considering it was for work.
We truly appreciate your feedback and hope that if your travels bring you back to town, you'll choose to stay with us again. Safe travels, and thank you for choosing our property.
Best regards,
Anita
by A traveller from Chicago
Very nice house in a quiet neighborhood.
Posted Nov. 4, 2023 on HomeAwayWe were looking for a house wit) a central location for o travel into For Myers for a baseball tournament. This house worked out very well. Nice pool and lovely canal location. Thank you.
Comment from Hotel Management
Nov. 13, 2023 by VrboOwner, Hotel Management
Thank you very much - Hope we will see you back
by A traveller
Happy vacationers
Posted Oct. 12, 2023 on HomeAwayVery nice vacation stay for a large family or just all adults looking for something quiet & not in the middle of lots of noise & ruckus.
Our only suggestion would be a more user friendly sofa in the family room. The existing one is almost unusable for seniors as is very low & difficult to get up from.
Comment from Hotel Management
Nov. 13, 2023 by VrboOwner, Hotel Management
Thank you very much Michael for this recommendation, I will talk to the owner about this.
by A traveller
Nice place
Posted Oct. 3, 2023 on HomeAwayGreat location nice neighborhood
Comment from Hotel Management
Nov. 13, 2023 by VrboOwner, Hotel Management
Thanks Dennis
by A traveller
Seashell Villa
Posted Sep. 27, 2023 on HomeAwayWas a beautiful house! The pool was a little green on the 2nd day, messaged the owner and had a pool lady there within 30 mins! Then checked daily for a few days…perfect! Highly recommend!
Comment from Hotel Management
Oct. 10, 2023 by VrboOwner, Hotel Management
Thank you very much for staying with us, it was a pleasure.
by A traveller from Jacksonville
Wonderful
Posted Aug. 21, 2023 on HomeAwayJust as described, the home was perfect, the pool was awesome. The beds were very comfortable, We didn't need for anything. Communication with Anita was always open. I highly recommend.
Comment from Hotel Management
Sep. 21, 2023 by VrboOwner, Hotel Management
Dear Alan,
Thank you for taking the time to share your feedback! We are thrilled to hear that your stay at our home in Cape Coral matched your expectations.
It's fantastic to know that the home was just as described, and you found it to be perfect for your needs. We're delighted that the pool added to your enjoyment, and the comfortable beds provided a restful experience.
We take great pride in maintaining open communication with our guests, and we're pleased to hear that your interactions with me were satisfactory.
Your recommendation means a lot to us, and we genuinely appreciate it. Should you ever plan another visit to Cape Coral, we would be more than happy to host you again and ensure another memorable stay.
Warm regards,
Anita
