Ratings based on 125 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.3 Service & staff
3.3 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 26, 2021 on Expedia
by A traveller
Posted Aug. 3, 2020 on Expedia
by A traveller
Posted Jul. 24, 2020 on Expedia
by A traveller
Not what I expected from this well known resort
Posted Mar. 29, 2020 on HotelsWe just had an overnight stay in this all inclusive hotel due to the President closing most hotels the following day due to coronavirus. We had a ‘bungalow’ room on the ground floor, facing the sea with a lovely view. The location was great – right on a narrow strip of golden sand with a beautiful turquoise sea. The pool area was attractive. The bars served cocktails made from pre-mixed ‘syrups’ dispensed from slushpuppy-type machines & were not good. Maybe this is normal (I’ve never stayed at an all inclusive before). As with many hotels in Cuba, this one is tired. Breakfast eggs & lunch/dinner meats were cooked in front of you. Please note that my review is for a hotel about to close.
by A traveller
Posted Mar. 19, 2020 on Hotels
by A traveller
Posted Feb. 20, 2020 on Hotels
by A traveller from Sydney
Posted Jan. 19, 2020 on Expedia
It was so dated and literally not one bit of maintenance had been done on the property. We tried to use the tennis courts and the rackets had bandages as grips. The towels were soiled. The whole place was covered in mould. It was grotty and disgusting.
Comment from Hotel Management
Jan. 22, 2020 by Quality Manager, Hotel Management
Dear Annabelle,
We appreciate you taking the time to share your opinion of our tropical island resort Iberostar Bella Costa.
We can assure you our housekeeping and maintenance teams follow strict cleaning procedures to ensure the hotel and grounds are kept immaculate and are always happy to restore or replace any item that is not to your complete satisfaction. We are sorry that on this visit that was not the impression that you received and we apologize if this made your holiday seem less than perfect.
We hope you will choose to experience one of our other strategically located Iberostar hotels, so we can conquer you with our quality and passion.
Best Regards,
Quality Manager
Iberostar Bella Costa
by A traveller
Posted Jan. 3, 2020 on Hotels
by A traveller
Posted Dec. 17, 2019 on Expedia
by A traveller
Posted Dec. 15, 2019 on Expedia
