Ratings based on 363 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
not as we expected
Posted Mar. 28, 2020 on HotelsClearly not a 5* in EU Or in USA but in Cuba yes. Noisy room, they dont offer other room.. lots of food nice on the pictures but the quality not the best. Beach is nice.
Comment from Hotel Management
Apr. 9, 2020 by General Manager, Hotel Management
Dear Guest,
We are glad to hear you like our beautiful beach, one of the most wonderful ones in the world. However, we are sorry to hear you did not reached your expectations and we would like to apologize for any inconveniences you might encountered. We will also investigate what happened to avoid this from happening again in the future.
We hope you give us a second opportunity to prove ourselves in the future.
Kind regards,
General Manager
by A traveller from vancouver canada
Posted Mar. 20, 2020 on Expedia
I found the food to be pleasantly better than I was expecting. I love to eat so this was a huge surprise in the best way. We did the buffet for breakfast and lunch, also tried the Mexican, Caribbean and Italian restaurants for dinner. I highly recommend avoiding the Italian restaurant. You can get better tasting pasta at the buffet which is more fresh/made to order :) Out of 6 of us, 5 loved what they got at the Caribbean restaurant. I also found it to be the best ambience and layout! The server that we had that night was very awesome as well. The Mexican was decent, I was a little disappointed with no guacamole as it is a Mexican place but otherwise it was enjoyable. We didn't get a chance to try the others. Things need to be better set up for reservations or have more pagers available as it can be misleading how to get yourself into the restaurants. The ice cream is very good but could be better to stay open later... only 12-5. I found the mojitos to be a big disappointment compared to other places I have been in Cuba.. Mojitos are their staple! They should be amazing every time! They used fake lime juice which made everything taste a lot sweeter and more artificial. The beach was amazing. So beautiful and clean. The beds in the rooms were terrible.... So hard and springy. I got really bad sleeps at night and woke up very sore and stiff. Sadly this took away from me feeling rested after leaving this place. I probably wouldn't go back, although I really enjoyed some things.
Comment from Hotel Management
Mar. 20, 2020 by Community Manager, Hotel Management
Dear client,
Thank you for choosing us to spend your vacation and thank you so much for your review. We regret not having reached all your expectations. We will consider your score to improve.
Best Regards
by A traveller
Posted Mar. 16, 2020 on Hotels
Comment from Hotel Management
Mar. 16, 2020 by Community Manager, Hotel Management
Dear Customer,
We are pleased to know that you enjoyed your stay with us. We look forward to receiving you again.
Best Regards.
by A traveller
Posted Mar. 7, 2020 on Expedia
Food was not that good limited selection & what was there wasn't that great.
Comment from Hotel Management
Mar. 9, 2020 by Community Manager, Hotel Management
Dear client,
Thank you for choosing us to spend your vacation. We regret not having reached your expectations. We will consider your score to improve.
Best Regards
by A traveller
Posted Mar. 3, 2020 on Hotels
Comment from Hotel Management
Mar. 3, 2020 by Community Manger, Hotel Management
Dear Customer,
We are pleased to know that you enjoyed your stay with us. We look forward to receiving you again.
Best Regards.
by A traveller
Posted Feb. 21, 2020 on Expedia
Comment from Hotel Management
Feb. 22, 2020 by Community Manager, Hotel Management
Dear Customer,
We are pleased to know that you enjoyed your stay with us. We look forward to receiving you again.
Best Regards.
by A traveller
Posted Feb. 8, 2020 on Expedia
Nice beach and pool. Food and food choices mediocre
Comment from Hotel Management
Feb. 10, 2020 by Community Manager, Hotel Management
Thank you for sharing your recent experience. Please accept our sincere apologies if by any reason the food did not meet your expectations.
by A traveller
Posted Feb. 3, 2020 on Expedia
Comment from Hotel Management
Feb. 3, 2020 by Community Manager, Hotel Management
We regret not having reached your expectations. We will consider your score to improve.
by A traveller
Posted Jan. 27, 2020 on Expedia
They have a nice beach, and a good setup to enjoy it with the beach cabanas. The large pool is nice, but not heated at all, so a bit chilly. None of the hot tubs seem to be functional, just there for their website photos I guess. The drinks were all good, but the food ranges from awful to edible. None of the food is good. You have to tip early and often to get OK service.
Comment from Hotel Management
Feb. 1, 2020 by Community Manager, Hotel Management
We regret not having reached your expectations. We will consider your score to improve.
by A traveller from Calgary
Posted Jan. 15, 2020 on Expedia
Loved it all. Beaches are magnificent and close. Great staff. Perfectly clean and lovely
Comment from Hotel Management
Jan. 15, 2020 by Community Manager, Hotel Management
Thank you very much.
