Ratings based on 19 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 17, 2024 on Expedia
Walking distance to everything! Amazing location - nice room with a great view!
by A traveller
Posted Feb. 11, 2024 on Hotels
by A traveller
Posted Jan. 15, 2024 on Expedia
Great stay right in the square, walkable to all attractions. We got the room facing the merry go round at the square. It was a bit noisy but the windows (likely double glazed) and thick curtains helped with the noise and lights.
by A traveller
Posted Jan. 2, 2024 on Expedia
by A traveller
Posted Dec. 27, 2023 on Expedia
by A traveller
Hot-house of horrors
Posted Dec. 25, 2023 on HotelsRoom and indeed the entire upper floors are boiling. Doors and walls actually warm to the touch. No air conditioning (they switch it off, it only blows warm air) and a fridge inside a wooden cabinet, working overtime meant the room was stifling. We stayed here last year and were assured this would be fixed. Downstairs the restaurant and reception are cool, to the point of being cold, the bedrooms are like saunas. This meant we needed to have the window open, onto a building with a clock that strikes every quarter hour, all night long. The bars and clubs empty around 4am and that was more noise, not that we had slept anyway. To top it all, the heat meant there were still mosquitoes at the end of December, so I left exhausted, with three infected bites. €140 is too expensive for this hotel, that needs upgrading, the bathroom wasn’t clean enough, paper peeling off the walls, the toilet seat and wash hand basin tap was broken, the cups in the room were paper, the remote control for the TV didn’t work, the only English language station is a French news channel, the bed wasn’t particularly big, the room was small, but overall, we couldn’t sleep, the heat and noise made it impossible. Sure, the location is great and Cartagena is beautiful, but when you don’t, can’t sleep, and leave with infected bites, none of that matters.
Comment from Hotel Management
Dec. 28, 2023 by Y, Hotel Management
Dear guest,We sincerely apologize for the inconveniences you've encountered during your stay at our hotel. Your feedback is truly valuable to us, and we deeply regret that your experience fell short of expectations.Please rest assured that we are actively addressing the issues you've raised, and I'm delighted to share that plans for the hotel's renovation are already underway. In a few months we will be under Marriott porfolio so we will have to follow the quality standard of AC BY MARRIOTT and to their procedures . We're committed to enhancing our facilities and services to provide a more enjoyable experience for all our guests.In the meantime we are reviewing your comments and making sure we improve in our facilities and services.Once again, we apologize for any discomfort caused during your stay. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we've made.Warm regards,General Manager
by A traveller
Posted Dec. 10, 2023 on Hotels
Lovely hotel in perfect location apart from bells ringing every hour throughout the night from nearby government building.
by A traveller
Posted Nov. 26, 2023 on Expedia
This hotel is right in the city center by the port and close to be able to walk around the port, shops and have dining options. It is very clean and very quiet. Very nice hotel; we would stay here again. Note: we had rented a mid-size SUV which was questionable on whether it would fit in the parking "lift/elevator" for overnight parking so we opted to park across the street in the public parking facility (open 24 hours) which worked out fine and was tad cheaper than hotel parking anyway.
by A traveller
Posted Feb. 26, 2024 on Hotels
by A traveller
Hotel muy bien situado
Posted Feb. 22, 2024 on HotelsLa Junior suite es muy cónyuge con una gran terraza. Todo funciona muy bien. El baño bastante completo.
