Ratings based on 922 Guest Reviews
Hear it directly from our travellers
2.3 Room cleanliness
3.0 Service & staff
2.4 Room comfort
2.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Expedia
The outside lights in front of my door were flickering all night. The door did not close very securely. Cops were often circling or in the parking lot. Overall it wasn't horrible, but I wouldn't book here again.
Comment from Hotel Management
Feb. 3, 2024 by Gabrielle RediResponse Specialist , Hotel Management
Dear Carolyn,Thank you for your review following your stay at HomeTowne Studios by Red Roof Orlando - Casselberry. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the flickering lights, the door situation and the other listed issues hindered your stay. I have shared your comments with management in an effort to address your concerns. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management
by A traveller
Posted Jan. 31, 2024 on Hotels
The room was very clean!!!! Altho one side of the bed in the room I was in had a huge dip in it!! The service was great and very helpful and polite
Comment from Hotel Management
Jan. 31, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Ashley, Everyone here at the HomeTowne Studios by Red Roof Orlando - Casselberry was proud to see your 10/10 score. Your kind words regarding our very clean room, great service and the other highlights are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
by A traveller
For the price is super good.
Posted Jan. 29, 2024 on HotelsOnly problem there was baby and small roaches in room, also looks like room floor was not clean. My foots where dirty from bathroom to bed.
Comment from Hotel Management
Jan. 29, 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Orlando, I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness you described along with the other concerns mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management
by A traveller
Bug problems
Posted Jan. 29, 2024 on HotelsThe room has a bug problem. The floors were not properly cleaned
Comment from Hotel Management
Jan. 29, 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Adrena, I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the lack of cleanliness you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management
by A traveller
Posted Jan. 24, 2024 on Expedia
The water smelled like swamp. I had to clean sludge off the shower head before i could shower. The room was dusty. The floors where dirty and unmopped. The ac unit ran good but was broken. The only clean things was the bed and refrigerator area
Comment from Hotel Management
Jan. 24, 2024 by Carla RediResponse Specialist , Hotel Management
Dear Michelle, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando - Casselberry. We strive to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay fell short of your expectations due to the unpleasant odor of the water, the uncleanliness of the floors and the other concerns you listed. Nevertheless, I am glad to hear that the bed and refrigerator area was clean. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jan. 22, 2024 on Expedia
Friendly staff
Could use coffee maker in the rooms
Comment from Hotel Management
Jan. 22, 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Steve, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando - Casselberry. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Your comments in regards to coffee maker is greatly appreciated. Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management
by A traveller
Posted Jan. 16, 2024 on Hotels
Outdated and roaches
Comment from Hotel Management
Jan. 18, 2024 by LaTunde, Rediresponse Specialist, Hotel Management
Dear James,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was saddened to read that your stay fell short of your expectations due to the insects and the upkeep of the property you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A traveller
Posted Jan. 16, 2024 on Expedia
Staff was great! Property was dirty, saw some bugs. It had a kitchenette but no pans, plates, cups, etc.
Comment from Hotel Management
Jan. 29, 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Pauline,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. It's great to read that you were pleased with the hospitality of our staff. I was saddened to read that your stay fell short of your expectations due to the pests you reported and the lack of kitchen supplies as you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Tianna Red Roof Management
by A traveller
Posted Jan. 13, 2024 on Expedia
So bad this is the first time I ever left a review
Comment from Hotel Management
Jan. 15, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Irving, Thank you for the feedback about your recent stay at our hotel HomeTowne Studios by Red Roof Orlando - Casselberry. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that your stay was less than pleasant. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Dec. 31, 2023 on Hotels
Comment from Hotel Management
Jan. 1, 2024 by Chevanese RediResponse Specialist, Hotel Management
Thank you, Tomas, for being our guest at the HomeTowne Studios Orlando - Casselberry. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
