Ratings based on 867 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 22, 2024
Comment from Hotel Management
Apr. 12, 2024 by Quest Hotel Management, Hotel Management
Dear Mr. Kent,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,
by A traveller
Posted Feb. 6, 2024 on Hotels
I did not enjoy my stay in quest hotel. The hotel was rated as a 3 star hotel but the room is clearly outdated. TV was a non-smart TV with no clear channels, kettle didn't work, room much smaller than depicted in the photos, shower would flood when used, breakfast was acceptable, and hotel was very busy.
The saving grace is that the hotel is located right next to the mall and the beds themselves were cosy, and the aircon worked beautifully.
Sadly for the price, I won't be choosing this hotel again next time.
Comment from Hotel Management
Feb. 19, 2024 by Quest Hotel Management, Hotel Management
Dear Valued guest,Thank you very much for highlighting our location, our cozy beds and the our newly set-up air-conditioning. We are very happy that we got this right for you. However, I am very sorry to hear about your TV with minimal channels, your kettle not working and your breakfast dining experience. thank you so much for letting us know. We have given your feedback to the Food service and Housekeeping and we are working on fixing this concern going forward.It is feedback like yours that truly help us improve our hotel and services. We hope to have the opportunity to be of service to you once again in the near future. Do email or call us directly for a more personalized experience. Best Regards,
by A traveller
Posted Feb. 6, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by Quest Hotel Management, Hotel Management
Dear Mr. Melvin,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,
by A traveller
Posted Feb. 1, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by Quest Hotel Management, Hotel Management
Dear Mr. Ronald,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,
by A traveller
Pleasant staff and satisfied with room.
Posted Jan. 31, 2024 on HotelsWe stayed for 2 nights. A little outdated but satisfied with the room provided and the staff are very pleasant. Will definitely stay here again.
Comment from Hotel Management
Feb. 1, 2024 by Quest Hotel Management, Hotel Management
Dear Valued Guest,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,
by A traveller from Carson
Posted Jan. 31, 2024 on Expedia
The room was not as described as deluxe in the web site, instead we had a room that air conditioner was leaking and after we made a complaint, they moved as to another room that looks like the first one.
The room next door is so noisy, the custodial staff keeps going in and out of the room which was empty at all times of the day and night. I woke up with banging noise, alarms and seemed like bed was being moved. This is almost every night.
Comment from Hotel Management
Feb. 19, 2024 by Quest Hotel Management, Hotel Management
Dear Ms. JesusaThank you very much for your feedback. I am very sorry to hear that you did not enjoy your stay this time around. For the air-conditioning problem we have called the attention of Maintenance regarding this issue and rest assured that we are doing something about it and we agree that these needs to be changed. We have scheduled the repair of the ac and purchase a brand new one for replacement and we hope to give you and other guests a better experience going forward.Rest assured that we have taken your feedback in a positive manner and we will do our best to address these in a timely manner. Best regards,
by A traveller from Austell
Posted Jan. 31, 2024 on Expedia
Staff are helpful. Convenient to the mall. Breakfast buffet could be better. Seems to recycle food from prior meals.
Comment from Hotel Management
Jan. 31, 2024 by Quest Hotel Management, Hotel Management
Dear Ms.Gesila,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,
by A traveller
Great hotel
Posted Jan. 30, 2024 on HotelsIt was very comfortable. Friendly staff. Service is great and buffet is amazing. Tons of selections.
Comment from Hotel Management
Jan. 31, 2024 by Quest Hotel Management, Hotel Management
Dear Ms. Rebecca,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Quest Hotel Management, Hotel Management
Dear Mr. Nicholas,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,
by A traveller
Average Stay@Quest
Posted Jan. 25, 2024 on HotelsAverage room condition and amenities
Service excellent upon check in and at restaurant.
Comment from Hotel Management
Feb. 19, 2024 by Quest Hotel Management, Hotel Management
Dear Mr. Eduardo,Thank you very much for highlighting our rooms, our restaurant and our exceptional customer service. We are very happy that we got this right for you. We, however, regret to know that you did not fully enjoy your stay based on the ratings you gave us. We would appreciate it if you could provide us with further details of your experience during your stay. Best regards,
