Ratings based on 570 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Houston
Posted Mar. 16, 2024 on Expedia
Very affordable and comfortable , stayed 3 nights . Our room had enough space and separate rooms which is a plus
Comment from Hotel Management
Mar. 17, 2024 by Hotel Management , Hotel Management
Dear Angelica, Thank you so much for this honest review. We are glad that you were pleased with our affordable prices and spacious and comfortable rooms. We are thrilled that your overall experience was positive and look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
by A traveller
Posted Mar. 16, 2024 on Hotels
by A traveller
Posted Mar. 13, 2024 on Expedia
Comment from Hotel Management
May 13, 2024 by Property Manager, Hotel Management
Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.
by A traveller
Posted Mar. 12, 2024 on Hotels
by A traveller
Posted Mar. 12, 2024 on Expedia
Not a single sign on the place. Spent the night going in circles trying to find iy
Comment from Hotel Management
Mar. 13, 2024 by Hotel Management, Hotel Management
Dear Magdi, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return for a better experience.Sincerely,Hotel Management
by A traveller
Posted Mar. 9, 2024 on Expedia
Listing said breakfast ibcluded. Mini muffins, granola bars and instant oatmeal. Yhis was misleading and terrible.
We arrived very late after driving all night to find ourvroom was canceled duevto no show. The did find us acroom but a phone call priorvto canceling would gave been nice.
Comment from Hotel Management
Mar. 11, 2024 by Hotel Management, Hotel Management
Dear Mark, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk team is always available to improve your time. Please give us another chance so we can leave a much better impression on the next visit. Sincerely, Hotel Management
by A traveller
Posted Mar. 8, 2024 on Hotels
by A traveller
Posted Mar. 7, 2024 on Hotels
by A traveller
Posted Feb. 28, 2024 on Hotels
by A traveller
Posted Feb. 25, 2024 on Hotels
