Ratings based on 529 Guest Reviews
Hear it directly from our travellers
5.0 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 20, 2024 on Hotels
Comment from Hotel Management
Mar. 23, 2024 by Sommerset Chadwick - Front Office Manager , Hotel Management
Good evening Ms. Isabel,Thank you for taking the time to leave The Loutrel a 10 out of 10 star review. It is fantastic to hear that you enjoyed your experience with us! We look forward to welcoming you again in the near future.Warmest Regards,Sommerset ChadwickFront Office Manager
by A traveller
Posted Mar. 20, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by Sommerset Chadwick - Front Office Manager, Hotel Management
Good Evening Ms. Shields, Thank you for leaving The Loutrel a 5 out of 5 star review for The Loutel. I am delighted to hear that you enjoyed your stay with us. We hope to have the opportunity to serve you as our guest on your next visit to Charleston.
by A traveller from Charlotte
Posted Mar. 17, 2024 on Expedia
We loved the Loutrel.
Comment from Hotel Management
May 23, 2024 by Sommerset Chadwick - Front Office Manager, Hotel Management
Good Evening Mr. Black,I would like to thank you for taking the time to write a 5 out of 5 star review of your stay at The Loutrel. I am delighted that you 'loved' your experience with us. I hope you will consider staying with us again, should your travels bring you back to Charleston. Kind regardsSommerset ChadwickFront Office Manager
by A traveller
Posted Mar. 17, 2024 on Expedia
Rooms are impersonal and bland. There are no desks. Amenities are good and free. Breakfast is pretty good but it’s served in the lobby bar. Feels very strange honestly. Location is terrific. Checkin was done standing up in the lobby. Zero privacy. Doormen don’t know how to open the door for guests though they appear to have very little else to do. Seems like the managers have spent no time in what a good guest experience should be like.
Comment from Hotel Management
Mar. 24, 2024 by Sommerset Chadwick - Front Office Manager, Hotel Management
Good Evening Mr. Prunty,Thank you for taking the time to share your honest feedback with us. We're glad to hear that you appreciated our complimentary amenities and enjoyed the breakfast offerings. We apologize for any inconvenience caused by the lack of desks and the unconventional breakfast setting. Your comments regarding the check-in process, privacy concerns, and the performance of our doormen have been duly noted and will be addressed with our team to ensure improvements are made. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warmest Regards,Sommerset ChadwickFront Office Manager
by A traveller
Posted Mar. 16, 2024 on Expedia
Comment from Hotel Management
Apr. 6, 2024 by Sommerset Chadwick - Front Office Manager, Hotel Management
Good Evening Ms. LaHood,Thank you for leaving a 5 out of 5 star review for The Loutrel! I am delighted to hear that your stay with us exceeded your expectations. We would love the opportunity to welcome you again, should your travels bring you back to Charleston.Warmest Regards,Sommerset ChadwickFront Office Manager
by A traveller
Posted Mar. 13, 2024 on Hotels
Comment from Hotel Management
Mar. 14, 2024 by Sommerset Chadwick - Front Office Manager, Hotel Management
Good Afternoon Mr. Kell,Thank you for taking the time to leave The Loutrel a 10 out of 10 star review. It is wonderful to learn that you enjoyed your experience with us! We would love to have the opportunity to welcome you again, should your travels bring you back to Charleston. Warmest Regards,Sommerset ChadwickFront Office Manager
by A traveller
Posted Mar. 10, 2024 on Hotels
Wonderful hotel, very customer oriented, clean, friendly and conveniently located near the water , restaurants and local shops and art galleries. Will visit again.
Comment from Hotel Management
Mar. 10, 2024 by Sommerset Chadwick - Front Office Manager, Hotel Management
Good Afternoon Mr. Schuster,Thank you for taking the time to leave The Loutrel a 10 out of 10 star review. I am delighted to hear that your experience with us was enhanced by the service our team provided and our location in the French Quarter. We look forward to welcoming you again on your next visit to Charleston!Warmest Regards,Sommerset ChadwickFront Office Manager
by A traveller
Posted Mar. 9, 2024 on Expedia
Definitely stay here
Comment from Hotel Management
Mar. 10, 2024 by Sommerset Chadwick - Front Office Manager, Hotel Management
Good Afternoon Ms. Bowen,Thank you for leaving a 5 out of 5 star review for The Loutrel. I am delighted to hear that you would recommend staying with us! We would love to have the opportunity to welcome you as our guest again in the near future.Warmest Regards,Sommerset ChadwickFront Office Manager
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 9, 2024 by Sommerset Chadwick Front Office Manager, Hotel Management
Good Afternoon Mr. Thomas,I want to thank you for taking the time to leave a review for The Loutrel. I am thrilled to learn that you enjoyed your stay with us. We would love to welcome you again in the near future!Warmest Regards,Sommerset ChadwickFront Office Manager
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 9, 2024 by Sommerset Chadwick - Front Office Manager, Hotel Management
Good Afternoon Mr. Carroll,Thank you for leaving The Loutrel a 10 out of 10 star review. I am delighted to hear that you enjoyed your experience with us! Should your travels bring you back to Charleston, we would love the chance to welcome you as our guest again. Warmest Regards,Sommerset ChadwickFront Office Manager
