Ratings based on 403 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 23, 2024 on Expedia
This looks like a property that is so old, probably will not pass any inspextion going forward.
Expedia also statws breakfast included but that is not so.
Comment from Hotel Management
Feb. 23, 2024 by Guest Relations Management, Hotel Management
Dear Vincent,We really appreciate you taking the time to share your experience with us. We are very sorry to hear that your visit did not meet your expectations. Rest assured, we take all feedback seriously and are committed to the comfort and satisfaction of our guests. Regarding the condition of our property, we understand your concern and are actively working to improve the overall experience. Also, we apologize for the confusion we caused with breakfast. We are investigating this discrepancy with Expedia to ensure accurate information for future guests. Your feedback is invaluable to us and we look forward to welcoming you back and offering a much better accommodation. Please get in touch if you want to share or discuss more.
by A traveller
Oh boy
Posted Nov. 11, 2023 on HotelsNon smoking room. All the furniture had cigarette burns. The bed cover had burn marks. The floor was a non smoking floor and smelled of weed.
Comment from Hotel Management
Nov. 12, 2023 by Guest Relations Management, Hotel Management
Dear Guest,Thank you so much for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your stay. It's disheartening to hear about the condition of your non-smoking room. We understand how important it is to have a comfortable and clean environment, and we genuinely apologize for falling short of your expectations. Please know that we take your feedback seriously, and we are addressing the issues you mentioned to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.
by A traveller
Posted Oct. 14, 2023 on Expedia
Honestly, I want a refund for this stay. The hotel is in terrible condition. The AC hardly works. The walls are yellow. The vending machines are full of expired food. The AC in my room was broken. The wall outlets are missing and look unsafe. The fire alarm in my room was broken. The fan in the bathroom had coffee filters(?) stuck in it, so it didn't work. The bathroom sink leaked water from underneath whenever I used it. I wasn't able to sleep well without much air. It's just not a good place. I could hear yelling through the walls. My key card stopped working the second day. There were suspicious people hanging around outside. Nothing felt comfortable.
Comment from Hotel Management
Oct. 15, 2023 by Guest Relations Specialist , Hotel Management
Dear Duran, We sincerely apologize for the disappointing experience you had during your stay at our hotel. This falls well below the standards we aim to maintain, and we take your feedback seriously. Rest assured, our team is already working to address and rectify these issues, including the AC, maintenance, and security concerns. We truly value your feedback, and we understand your request for a refund. Our customer support team will promptly review your situation and work with you to provide a suitable resolution. Your comfort and satisfaction are of utmost importance to us, and we deeply regret any inconvenience you encountered. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to make it right for you in the future.
by A traveller
Worst
Posted Sep. 18, 2023 on HotelsThere is nothing good to say about this hotel. The room looks like someone got in a fight and they just left it holes in walls,sticky counter tops, the bed sheets smell like cigarette smoke and comforter has burn holes it in. The bathroom the tile is all busted up it feels like you'll fall through floor while sitting on the toilet, the shower has hair that doesn't belong to us, the blow dry has been cut off the cord. Let's not forget that the closest fire exit door is bolted shut. Overall this is the worst by Wyndham hotel I've ever stayed in
Comment from Hotel Management
Sep. 18, 2023 by Guest Relations Specialist , Hotel Management
Dear Kelli, I'm truly sorry to hear about your extremely disappointing experience at the hotel. Your feedback is very concerning, and it's clear that the condition of the room and the facilities fell far below acceptable standards. This kind of experience is certainly not reflective of the quality and service that should be expected from a Wyndham hotel. I hope these issues can be addressed and resolved and I'm sorry for the inconvenience you've had to endure during your stay. Your feedback is valuable, and I hope your next hotel experience is significantly better.
by A traveller
Posted Aug. 6, 2023 on Expedia
The staff for the front desk didn't inform me that we couldn't use the tube for a bath. The bed sheets where dirty the hallway was hot at night and during the day. Then the loud music in the parking lot from other guests and drinking in the parking lot beer bottle caps in parking lot like 30 of them i counted before leaving today. Then o want a refund of my money because the stay was not good because the staff was never able to be found then the room was nasty the hotel hallway smelled like weed and beer. I'll be contacting the corporate office over my stay ill bever stay there again. Only one outlet work one had bugs coming out of it. Room was small and to much stuff in the room for ot to be a king suite.
Comment from Hotel Management
Aug. 7, 2023 by Guest Relations Specialist , Hotel Management
Dear Matthew, We're truly sorry for the multiple issues you encountered during your stay. Your experience does not reflect the standard of service we strive to provide, and we apologize for the inconvenience and disappointment you faced. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. Your comfort and satisfaction are our top priorities, and we understand your frustration.If you would like to request a refund or discuss your concerns further, please don't hesitate to contact our corporate office. We appreciate your understanding and hope that you'll consider giving us another opportunity to provide you with a better experience in the future. Your feedback helps us identify areas for improvement and deliver better service to our guests.
by A traveller
Needs some work and changes
Posted Jul. 9, 2023 on HotelsThe blanket was too thin (it was essentially a SLIGHTLY thicker sheet). Also, they advertised that they had free breakfast, but all they had was coffee and juice, and the juice machine was broken! Finally, the security bar for the door was broken.
Comment from Hotel Management
Jul. 10, 2023 by Guest Relations Specialist , Hotel Management
Hello, Vergil. I'm sorry to hear about the problems you had throughout your visit. It's unfortunate that the given blanket was so thin and did not fulfill your expectations. We also regret if the juice machine was damaged or the breakfast alternatives were inadequate. We wish we had been told during your stay so that we could have offered you a solution. We appreciate your feedback and will utilize it to make improvements to our services. Thank you for your time.
by A traveller
BEARABLE, BARELY
Posted Jun. 23, 2023 on HotelsAC HAD MOLD. DIRTY CARPET. VENDING MACHINE OUT OF ORDER. TOILET LEAKED LIKE CRAZY, SHOWER WAS ONLY HOT WATR ETC.
Comment from Hotel Management
Jun. 24, 2023 by Guest Relations Specialist, Hotel Management
Thank you for taking the time to share your thoughts on your stay at Super 8 by Wyndham Charlotte/Amusement Park Area. I am sorry that your experience did not live up to your expectations; please accept my heartfelt apologies.Your input is extremely valuable to us, and I am sorry to hear that you had housekeeping and maintenance concerns. Please be assured that we are taking the necessary steps to address the issue and prevent it from happening again. At Super 8, we are constantly striving to meet your requirements and expectations.We appreciate the time you took to share your concerns, and we hope that you will allow us to better serve you in the future.Kind regards,Gina Chandler
by A traveller
Posted May 30, 2023 on Expedia
The bed was uncomfortable. The room had an odor. The exterior was not inviting.
Comment from Hotel Management
May 31, 2023 by Gina Chandler, Hotel Management
Thank you for taking the time to share your thoughts on your stay at Super 8 by Wyndham Charlotte/Amusement Park Area. I am sorry that your experience did not live up to your expectations; please accept my heartfelt apologies.Your input is very important to us, and I am sorry to hear that the bed was uncomfortable and that you had concerns about the room's freshness. Please be assured that we are taking the necessary steps to address the issue and prevent it from happening again. At Super 8, we are constantly striving to meet your requirements and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.With Kind Regards,
by A traveller
Posted May 10, 2023 on Expedia
Comment from Hotel Management
May 31, 2023 by Guest Relations Specialist, Hotel Management
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Charlotte/Amusement Park Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not enjoy your stay. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your review, and it is our hope that you will give us the opportunity to better serve you in the future.With Kind Regards,Gina Chandler
by A traveller
Worst Hotel in Charlotte
Posted May 8, 2023 on HotelsThis hotel is extremely disgusting and outdated. I cannot believe that they are even open. There were so many things filthy and wrong that I don’t have enough room to list them all, unfortunately. There’s no way that it would pass a code inspection. Absolutely no way.
They even gave us a key to our room, which had not even been cleaned. And then second guessed me when I told him it was dirty, like I cannot tell a room is dirty by the beds not even being made, and dirty towels all over the room.
Comment from Hotel Management
May 9, 2023 by Manager, Hotel Management
Hello Adam, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
