Ratings based on 327 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 16, 2024
It was also right next to a staples and I needed something for my presentation, so that was great!
Comment from Hotel Management
May 4, 2024 by Aaron, Hotel Management
Dear Karen,Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us and that you were able to get everything you needed for your presentation and we hope that went well! We hope that we will be able to welcome you back to the property the next time you visit Charlottesville.
by A traveller
Posted Mar. 19, 2024 on Expedia
Really nice hotel!
Comment from Hotel Management
Mar. 20, 2024 by Heather, Hotel Management
Thank you so much for taking the time to leave us this review. We are so glad you enjoyed your stay, and look forward to seeing you again in the future.
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 16, 2024 by Heather, Hotel Management
Thank you so much for staying with us, and taking the time to give us this great review.
by A traveller
Posted Mar. 4, 2024 on Hotels
stay couldn't have been more perfect for a weekend getaway with friends. breakfast buffet was fantastic!
Comment from Hotel Management
Mar. 12, 2024 by Aaron, Hotel Management
Dear Nelson,Thank you for taking the time to leave a review! We're happy to hear that your stay was perfect and we hope we'll get the opportunity to welcome you back the next time you visit Charlottesville.
by A traveller
Posted Mar. 4, 2024 on Expedia
Great location to restaurants, shops and sights. Spacious room with a full fridge in the kitchen part. Also dish washing supplies if needed. Breakfast was included which you don’t often get in hotels these days. Friendly staff. Very clean.
Comment from Hotel Management
Mar. 12, 2024 by Aaron, Hotel Management
Dear Alice,We are very happy to hear that you enjoyed your stay with us and we hope that we will get the opportunity to welcome you back the next time you visit Charlottesville!
by A traveller
Posted Dec. 5, 2023 on Expedia
Lamp shade was torn, not replaced while we were there, sheet was soiled and very thin, staff was OK
Comment from Hotel Management
Dec. 8, 2023 by Aaron, Hotel Management
Thank you for taking the time to leave valuable feedback. I'm sorry to hear about the condition of your lampshade and I will work with our engineering team to ensure we are taking care of these issues. We are in the process of getting all new bedding for the hotel. We have already received a lot of it and are in the process of getting it into all of our rooms. Thank you for choosing to stay at our location and I do hope that the next time you visit Charlottesville that you choose to stay with us so that we cannot only meet your expectations but exceed them.
by A traveller
Posted Nov. 28, 2023 on Expedia
Manager getting upset when pointing out flaws in the rooms in spite of communicating it in the most polite way possible. They offered a room in which the smell of food was quite unpleasant to say the least and where fresh stains were all over the couch in particular. Instead of getting apologies by pointing it out, she was clearly annoyed which frankly made me uneasy. We ended up in a normal 1 bed room with my family of 4 and no reimbursement for the price difference was offered. We still enjoyed our time since Charlottesville and its surroundings is very pleasant. We were a bit squeezed in the room but at least it was clean.
Comment from Hotel Management
Nov. 30, 2023 by Aaron, Hotel Management
I'm sorry to hear about your experience at our location as it is not an issue we normally have. I have spoken to the manager you have mentioned and the necessary training is being put in place to ensure this type of interaction does not happen again. Thank you for choosing to stay at our location and I do hope that you will give us another chance the next time you visit Charlottesville so that we can not only meet your expectations but exceed them!
by A traveller
Posted Nov. 27, 2023 on Expedia
Comment from Hotel Management
Nov. 30, 2023 by Aaron, Hotel Management
Thank you for choosing to stay with us and for leaving a review! We hope we can welcome you back to our property again the next time you visit Charlottesville.
by A traveller
Posted Nov. 6, 2023 on Hotels
Comment from Hotel Management
Dec. 8, 2023 by Aaron, Hotel Management
I'm sorry to hear about your experience at our location and we would love to hear more about what went wrong with your reservation. Please feel free to reach out as we are more than happy to hear about any of the issues you faced while at our property and your feedback is important to us. Thank you for choosing to stay at our location and I hope to hear from you soon so that we can ensure that any issues you experienced at our location does not happen again.
by A traveller
Posted Nov. 2, 2023 on Expedia
Comment from Hotel Management
Nov. 30, 2023 by Aaron, Hotel Management
Thank you for taking the time to leave a review. We're very happy to hear that you enjoyed your stay with us and we hope to welcome you back to our property the next time you visit Charlottesville.
