Ratings based on 904 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 23, 2024
It was a cheap hotel for a quick stay and they say you pay for what you get - so true here - keep
Your shoes on and bring the ear plugs! This is a no thanks for us in the future.
Comment from Hotel Management
Mar. 24, 2024 by General Manager, Hotel Management
Dear Chris,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
by A traveller
Posted Jan. 28, 2024 on Hotels
The hallways and the room smelled just like chlorine from the pool my bed was uneven. The 2 gentleman's that work there were so very professional, but the lady not so much.
Comment from Hotel Management
Jan. 29, 2024 by General Manager, Hotel Management
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A traveller
Posted Jan. 27, 2024 on Expedia
Good Good
Comment from Hotel Management
Jan. 28, 2024 by Front Desk, Hotel Management
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.
by A traveller
Posted Jan. 24, 2024 on Hotels
Comment from Hotel Management
Jan. 24, 2024 by Front Desk, Hotel Management
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Front Desk, Hotel Management
Thank you for reaching out and providing us with valuable feedback.
by A traveller
Posted Jan. 23, 2024 on Expedia
Service was great
Comment from Hotel Management
Jan. 23, 2024 by General Manager, Hotel Management
Dear Veronica,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
by A traveller
Posted Jan. 22, 2024 on Expedia
It’s ok
Comment from Hotel Management
Jan. 22, 2024 by Front Desk, Hotel Management
Thank you for reaching out and providing us with valuable feedback.
by A traveller
Posted Jan. 19, 2024 on Expedia
Did not get housekeeping ONCE in the 4 nights my partner and I stayed there. I called down to ask if on our 3rd night, we could get new sheets and towels. Was told to strip the bed ourselves and CARRY our sheets and towels down to the front desk. Then, we had to make our own bed. I make my bed at my home. The point of going to a hotel is you have a place to stay without having to change your own sheets. It was unprofessional in my opinion.
Also, the walls were so thin, I could a conversation between 2 people in the room next to us. The room above us was stomping all day and night. Sounded like horses were stomping above us. Was very hard to sleep with that constant noise.
Comment from Hotel Management
Jan. 19, 2024 by General Manager, Hotel Management
Dear Kaitlyn,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
by A traveller
Posted Jan. 16, 2024 on Expedia
Didn’t like the dogs braking all night
Comment from Hotel Management
Jan. 16, 2024 by Front Desk, Hotel Management
Dear valued guest, we apologize for not meeting your expectations. We will look into the issues specified.. Sorry for the inconvenience. Thanks and Regards..
by A traveller
Posted Jan. 14, 2024 on Expedia
This property is very convenient to Six Flags and Great Wolf Lodge, as well as restaurants and shopping.
We chose Baymont because of the special rate, and the reputation that Baymont has had. While I don't have any complaints with the property, I was surprised that the property is very "average." Not extremely nice, and the furniture was a little stained. The Baymonts we have stayed in have always been very nice. Again, no real complaints, just not what we expected with this name.
Comment from Hotel Management
Jan. 15, 2024 by General Manager, Hotel Management
Dear Patricia,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
