Ratings based on 935 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 19, 2024
The hotel definitely needs major updates every wall in our room had some kind of stain, some outlets were missing the covers some lights didnt work the toilet barely worked we had to mess with it to get it to even flush anything there was another hotel being built right next door so construction was kind of annoying BUT it didnt have bugs and it was somewhere to sleep so if your looking for a cheap stay you definitely get what you payed for
by A traveller
Posted Feb. 4, 2024 on Hotels
by A traveller
Posted Jan. 31, 2024 on Hotels
by A traveller
Posted Jan. 29, 2024 on Expedia
Wish it would of said the pool close
by A traveller
Posted Jan. 9, 2024 on Expedia
The staff was rude! We had no working shower in the 1st room then the 2nd room had mildew all on the shower curtain. And weed smoke in the halls.
by A traveller
Posted Jul. 25, 2023 on Expedia
Staff does not provide room cleaning unless you ask for it. This was not communicate at check in. Furniture in room and carpets are in bad repair. Limited parking and major construction having next to hotel.
Comment from Hotel Management
Jul. 29, 2023 by General Manager, Hotel Management
Dear Elizabeth,We are disappointed to hear about your experience. Please accept our apologies for falling short of expectations. We strive to provide guests with any information they need prior to their arrival and upon check-in. If this was not the case, you can be certain we will get to the bottom of what went wrong. We will also make sure that our rooms are in tip-top shape. We know that we can do better. Should your travels bring you back, we welcome another chance to prove this. Sincerely,Team Best Western Chicago Southland
by A traveller
Posted Jul. 23, 2023 on Expedia
This hotel is simply terrible. I really dislike having to write a bad review but this was terrible. The whole hotel claims to be none smoking and that is the farthest from the truth! We had to leave the vent on in our bathroom with how bad it was coming in from the hall. There were zero wash cloths and when asked for clean towels was told there wasn’t any available. A jetted tub room was booked and that’s not what we got, when questioning the front desk the woman stated that’s our room because they are completely booked. TV remote only turned the TV on, would not change the channel or your volume. The Elevator continued getting stuck and you had to pry it open/shut to work. Will not book this place again.
Comment from Hotel Management
Jul. 27, 2023 by General Manager, Hotel Management
Dear Kymberly,Thank you for taking the time to let us know about your visit. Please know when booking through a third party we cannot guarantee a room type prior to arrival and we do our best to accommodate requests. Please accept our apologies that there was an unpleasant odor in your room. We will be conducting an investigation into this matter to ensure the issue is resolved. Our team wishes you pleasant future travels. Sincerely,Team Best Western Chicago Southland
by A traveller
Posted Jul. 23, 2023 on Expedia
by A traveller
Posted Jul. 22, 2023 on Hotels
by A traveller
Posted Jul. 19, 2023 on Expedia
The staff was great. Very friendly and polite. The building was a mess. The elevator didn’t work. People were loud banging and slamming doors all night. A small issue was house keeping knocking on door at 10:00 AM asking if I would be checking out.
Comment from Hotel Management
Jul. 23, 2023 by General Manager, Hotel Management
Dear Roger,Thank you for offering feedback about your recent experience at our hotel. We're glad you enjoyed the service of our exceptional staff. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations. Given another opportunity, we hope we can host you for the stay you expected. Sincerely,Team Best Western Chicago Southland
