Ratings based on 888 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 10, 2024
Very good Staff
Comment from Hotel Management
Mar. 15, 2024 by Management, Hotel Management
Thank you for your review!
by A traveller
Posted Mar. 7, 2024
Great location amazing staff
Comment from Hotel Management
Mar. 7, 2024 by Customer Service, Hotel Management
Justin, it's heartening to hear you appreciated the prime location and fantastic team members at Crowne Plaza Chicago West Loop. We strive to deliver a top-notch experience for our guests. Thank you for staying with us, and we hope to see you again soon.
by A traveller from Bathurst
Posted Feb. 3, 2024 on Expedia
First night upon check in the the gentleman working the front desk was very kind and helpful. We explained this was our first time in the city and he even gave us 2 vouchers for the next
Mornings breakfast buffet. This was valued at $20
Per person.
We stayed here for 5 day. Every day our room was cleaned perfectly, friendly staff and very well maintained. Would recommend to anyone visiting Chicago to stay here. Our room was on the 15th floor. It is cool that all rooms have balcony’s, even though I am scared of heights and didn’t stand out to explore to much, our view we had was just beautiful.
Comment from Hotel Management
Feb. 3, 2024 by Customer Service, Hotel Management
Tiffany, it's wonderful to hear you had such a great experience at the Crowne Plaza Chicago West Loop, an IHG Hotel. We're thrilled you found our team members to be kind and helpful, and that you enjoyed the spotless room and stunning view from the balcony. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay next time you visit Chicago.
by A traveller
Posted Jan. 24, 2024 on Expedia
A nice hotel that is me and my husband’s top pick based on location and overall quality. We are originally from Chicago and have family all over the city to visit whenever we’re in town, so this is a very convenient location for us. Parking is a bit pricey, but that’s Chicago for you! There are very few hotels in the city that offer free parking. The in and out parking privileges help a bit, although the daily rate still adds up quickly!
Comment from Hotel Management
Jan. 25, 2024 by Customer Service, Hotel Management
Jamie, it's great to know that Crowne Plaza Chicago West Loop, an IHG Hotel, is your top-choice due to its convenient location and commendable quality. Understandably, parking in the city can be a bit costly; we're glad the in-and-out privileges are somewhat helpful. We value your patronage and look forward to welcoming you back whenever your travels bring you back to your Chicago roots.
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Jan. 16, 2024 by Customer Service, Hotel Management
Catalina, it's great to see your perfect rating! It seems that Crowne Plaza Chicago West Loop, an IHG Hotel, succeeded in making your stay memorable. We can't wait to host you again and continue to provide top-notch service.
by A traveller
Posted Jan. 11, 2024 on Hotels
Comment from Hotel Management
Jan. 11, 2024 by Customer Service, Hotel Management
Thank you for the great rating, Travis!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Crowne Plaza Chicago West Loop, an IHG Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!
by A traveller
Posted Jan. 6, 2024 on Expedia
It's clean and comfortable.
Comment from Hotel Management
Jan. 13, 2024 by Customer Service, Hotel Management
John, thank you for choosing Crowne Plaza Chicago West Loop, an IHG Hotel for your stay. We're delighted to hear you appreciated the cleanliness and comfort during your visit. We hope to see you again soon.
by A traveller
Posted Jan. 4, 2024 on Expedia
Comment from Hotel Management
Feb. 9, 2024 by Customer Service, Hotel Management
Thank you for the perfect rating, Dani!We are very pleased to hear that you had a wonderful stay at Crowne Plaza Chicago West Loop, an IHG Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
by A traveller
Posted Dec. 31, 2023 on Expedia
Nice staff, clean rooms
Comment from Hotel Management
Dec. 31, 2023 by Customer Service, Hotel Management
Jorge, it's wonderful to hear that you appreciated the enthusiastic team members and immaculate accommodations at Crowne Plaza Chicago West Loop, an IHG Hotel. We strive to provide a top-notch environment for our valued guests and we're glad to note we hit the mark with you. Thanks for choosing us, and we hope for the chance to welcome you back in the future.
by A traveller
Posted Dec. 31, 2023 on Expedia
The staff at the hotel was great!
Comment from Hotel Management
Dec. 31, 2023 by Customer Service, Hotel Management
Thank you for the excellent rating, Eric!Our goal is to go above and beyond to ensure our guests have a memorable experience at Crowne Plaza Chicago West Loop, an IHG Hotel! We look forward to hosting you again soon.
