Ratings based on 918 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 20, 2024 on Expedia
Checkin took a long time. Then the credit card took awhile to work plus there were two attendants and the other one did not help out. Same thing in the morning, was very slow.
Comment from Hotel Management
Mar. 22, 2024 by Hotel Manager, Hotel Management
Dear Lucinda,We sincerely apologize for the inconvenience you experienced during check-in. Your feedback is crucial, and we're actively working to improve our efficiency and service standards. Rest assured, we'll address the issues you've highlighted to ensure a smoother experience for all our guests. We appreciate your patience and understanding.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
by A traveller
Posted Mar. 13, 2024 on Hotels
Comment from Hotel Management
Mar. 14, 2024 by Hotel Manager, Hotel Management
Dear James,We're deeply sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we'd like to understand more about what went wrong so we can address the issues and improve. If you're willing to share more details about your stay, please don't hesitate to reach out. We hope to have the opportunity to make things right and regain your trust in the future.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
by A traveller
Great clean room for the price
Posted Mar. 10, 2024 on HotelsI love the layout of the hotel, separate bedroom, bathroom, living area
Comment from Hotel Management
Mar. 11, 2024 by Hotel Manager, Hotel Management
Dear KAREN,Thank you for your positive review! We're delighted to hear that you enjoyed the layout of our hotel, with separate bedroom, bathroom, and living areas. Providing a clean and comfortable room at a reasonable price is important to us, and we're glad we could meet your expectations. We hope to welcome you back for another enjoyable stay soon!Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
by A traveller
Posted Mar. 10, 2024 on Expedia
Its a beautiful hotel, I did ask for a balcony, but handle was broken so I couldn't open it at all. We couldn't switch rooms because rooms were full. Room was very clean.
Pool was horrible, I called before booking to ask if the pool is heated, IT IS NOT! Had I've been told the truth, I would've booked some place else. Jacuzzi..was warm, it was heated as the pool should've been.
And had some kind of white foam on top of the water, at least 13-15 people were in the Jacuzzi, just to stay warm from the cold pool water and the cold air that was blowing inside the pool area.
Next door to us was an adult party going on, so loud, people coming in and out of there room and the doors slam loud every time. Went on till about 3am. Not good for my kids, since they sleep early and wake up early due to school routine. Walked out of the room for check out, empty liquor bottle 🍾 in the hallway.
Comment from Hotel Management
Mar. 11, 2024 by Hotel Manager, Hotel Management
Dear Carmen,We apologize for the inconveniences you experienced during your stay. It's disheartening to hear that your expectations were not fully met. We'll address the balcony handle and pool issues immediately to ensure a better experience for future guests. Your feedback regarding the noise disturbance and cleanliness concerns will be shared with our team for improvement. We appreciate your valuable feedback and hope to have the opportunity to exceed your expectations in the future.Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
by A traveller
Posted Mar. 10, 2024 on Expedia
Comment from Hotel Management
Mar. 11, 2024 by Hotel Manager, Hotel Management
Dear Lisa,We value the time you took to provide us your feedback after staying at our hotel. We greatly appreciate that you had a positive experience at our hotel, and your review highly inspires us. We work hard to make sure you're comfortable and to improve our services. May you return soon, we hope!Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
by A traveller
Posted Mar. 7, 2024 on Hotels
Spacious comfortable suites
Comment from Hotel Management
Mar. 8, 2024 by Hotel Manager, Hotel Management
Dear Guest,We're thrilled to hear that you enjoyed our spacious and comfortable suites! Providing a relaxing and enjoyable experience for our guests is our top priority, and we're delighted that you had a perfect stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional experience in the future!Sincerely, Ron Thakkar General Manager Hilton Suites-Chicago Oakbrook Terrace
by A traveller
Posted Mar. 5, 2024 on Expedia
Thin walls. Males outside smoking harassing women. Prostitution going on in there. Staff was nice guests were not.
Comment from Hotel Management
Mar. 6, 2024 by Hotel Manager, Hotel Management
Dear Nilze,We're deeply sorry to hear about your negative experience. The comfort and safety of our guests are paramount, and we take these concerns very seriously. We're actively addressing the issues you've raised to ensure a more secure and enjoyable environment for all our guests. Please accept our sincerest apologies.Sincerely,Ron ThakkarGeneral ManagerHilton Suites-Chicago Oakbrook Terrace
by A traveller
Posted Mar. 4, 2024 on Expedia
Super quick and easy process
Comment from Hotel Management
Mar. 5, 2024 by Hotel Manager, Hotel Management
Dear Amanda,Hello! We're thrilled to hear that you found our check-in process quick and easy! Providing efficient service for our guests is important to us. Thank you for your positive feedback, and we hope to have the pleasure of welcoming you back for another hassle-free experience in the future!Sincerely, Ron ThakkarGeneral ManagerHilton Suites-Chicago Oakbrook Terrace
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your rating. We're pleased to see that you had a positive experience overall. If there's anything specific you feel we could improve upon to earn a higher rating next time, please don't hesitate to let us know. We value your feedback and hope to welcome you back soon for an even better stay!Sincerely,Ron ThakkarGeneral ManagerHilton Suites-Chicago Oakbrook Terrace
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Hotel Manager, Hotel Management
Dear Juanita,Thank you so much for your perfect rating! We're thrilled that you had such a fantastic experience during your stay. Providing exceptional service and accommodations is our top priority, and we're delighted to have met your expectations. We can't wait to welcome you back for another wonderful stay in the future!Sincerely,Ron ThakkarGeneral ManagerHilton Suites-Chicago Oakbrook Terrace
