Ratings based on 951 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 4, 2024
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Oshane RediResponse Specialist, Hotel Management
Hello Alysa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Jan. 25, 2024 by Chevanese RediResponse Specialist, Hotel Management
Thank you for your positive rating, Susana, following your stay at the Red Roof PLUS+ Chicago - Northbrook/ Deerfield. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Misheck, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
by A traveller
you get what you pay for.
Posted Jan. 14, 2024 on HotelsI stayed overnight due to the storm. However when I got to my room, my bed sheet had stains on it. I was too tired to complain and just wanted to rest for the night. So I just used another blanket to put on top. Not only that but my bath towel had someone else’s hair on it. Overall, service was good but linens and towels could be washed.
Comment from Hotel Management
Jan. 14, 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. It's great to hear that you were pleased with the service that was offered at our location prompting your 3/5 score. However, I sincerely apologize for the lack of cleanliness of the bed sheets, the bath towels and the other issues highlighted which hindered your stay with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
by A traveller
Great Value
Posted Jan. 13, 2024 on HotelsAffordable and comfortable room
Comment from Hotel Management
Jan. 14, 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Rafael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be comfortable and affordable. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
by A traveller
Posted Jan. 4, 2024 on Expedia
Comment from Hotel Management
Jan. 11, 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Carolanda, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A traveller
Posted Jan. 3, 2024 on Expedia
I live in Wisconsin now where the streets roll up at 8pm and I loved the 3rd floor view out on the balcony of 94! My room was clean and I enjoyed it.
May I suggest you turn the hot water temp down because that temp was scalding & dangerous, just too hot.
Thank you
Comment from Hotel Management
Jan. 11, 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, Bridgette, for taking the time to complete our guest survey. I appreciate your 5/5 score following your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. It's great to hear you loved the view on the 3rd floor and your room was clean. However, please accept our apologies for the hot water not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be taken into consideration to make changes to improve our customer experience. Feedback from our guests are always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jan. 2, 2024 on Expedia
Comment from Hotel Management
Jan. 3, 2024 by Antonio,RediResponse Specialist, Hotel Management
Hello Rebecca, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
by A traveller
Posted Dec. 12, 2023 on Expedia
Comment from Hotel Management
Dec. 14, 2023 by Sharma RediResponse Specialist, Hotel Management
Hello Ken, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
