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Holiday Inn Resort Phuket Surin Beach by IHG

4.0 star property
Family-friendly 4-star hotel near Surin Beach

Choose dates to view prices

Photo gallery for Holiday Inn Resort Phuket Surin Beach by IHG

4 restaurants, breakfast, lunch, dinner served; international cuisine
Couples treatment rooms, body treatments, Thai massages, sports massages
Exterior
Exterior
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Spa
  • Breakfast available
  • Room service

Explore the area

Map
106 27 Moo 3 Cherngtalay Talang Surin, Beach, 106/27, Choeng Thale, Phuket Province, 83110
  • Surin Beach
    ‪3 min walk‬
  • Bang Tao Beach
    ‪12 min walk‬
  • Kamala Beach
    ‪4 min drive‬
  • Phuket (HKT-Phuket Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, 2 Single Beds

1 bedroom, premium bedding, in-room safe, desk

Standard Twin Room, 2 Single Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Multiple Beds

1 bedroom, premium bedding, in-room safe, desk

Double Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Double Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Double Room, 1 King Bed

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

7.4 out of 10
Good
(8 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds (Standard)

1 bedroom, premium bedding, in-room safe, desk

Family Room, Multiple Beds (Standard)

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Double Room, Multiple Beds

1 bedroom, premium bedding, in-room safe, desk

Family Double Room, Multiple Beds

  • 56 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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About the area

Choeng Thale

Close to the beach.Within a 15-minute walk of the hotel, you'll find Surin Beach and Bang Tao Beach. Also, Pansea Beach is within half a mile (1 km) and Laem Singh Beach is within 2 miles (3 km).

What's nearby

  • Surin Beach - 3 min walk - 0.3 km
  • Pansea Beach - 8 min walk - 0.7 km
  • Bang Tao Beach - 12 min walk - 1.0 km
  • Kamala Beach - 4 min drive - 3.5 km
  • Boat Avenue Mall Phuket - 5 min drive - 3.9 km

Getting around

  • Phuket Intl. Airport (HKT) - 40 min drive

Restaurants

  • ‪Blue lagoon restaurant - ‬7 min walk
  • ‪Lomtalay - ‬7 min walk
  • ‪Wagyu Steakhouse - ‬6 min walk
  • ‪Audy Restaurant - ‬5 min walk
  • ‪Khun Yaa - ‬7 min walk

About this property

Holiday Inn Resort Phuket Surin Beach by IHG

Family-friendly 4-star hotel near Surin Beach
Holiday Inn Resort Phuket Surin Beach by IHG offers its guests 2 outdoor swimming pools, a waterslide, a 24-hour fitness center, and a children's pool. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a library, and a complimentary children's club are also featured at the family-friendly Holiday Inn Resort Phuket Surin Beach by IHG. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Choeng Thale hotel.

  • 255 guestrooms or units
  • 4 levels
  • 4 buildings
  • 4 dining venues
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Holiday Inn Resort Phuket Surin Beach by IHG offers 255 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include sports massages, Thai massages, facials, and body scrubs.

Languages

Chinese (Mandarin), English, Estonian, Finnish, French, Hindi, Russian, Thai

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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: THB 469.62 for adults and THB 233 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Library
  • Playground
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1200.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (December 24) Gala Dinner per adult: THB 4000
  • Christmas Eve (December 24) Gala Dinner per child: THB 2000 (from 4 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: THB 5000
  • New Year's Eve (December 31) Gala Dinner per child: THB 2500 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 469.62 for adults and THB 233 for children
  • Airport shuttle fee: THB 1300 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Novotel Phuket Surin Beach Resort Choeng Thale
Novotel Phuket Surin Beach Choeng Thale
Novotel Phuket Surin Beach
Novotel Phuket Surin Choeng T

Holiday Inn Resort Phuket Surin Beach by IHG Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 22 out of 82 reviews
Rating 8 - Good. 26 out of 82 reviews
Rating 6 - Okay. 18 out of 82 reviews
Rating 4 - Poor. 10 out of 82 reviews
Rating 2 - Terrible. 7 out of 82 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Jacqueline

Travelled with family
Liked: Room comfort
Stayed 8 nights in Mar 2025

10/10 Excellent

Cinthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was located in the best area to access the IconSiam mall and access to the boats.
Stayed 2 nights in Mar 2025

2/10 Terrible

Angie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nothing like the pictures! False advertisement is illegal! The property was dirty, mold in the bathrooms, floors were stained and not well kept at all, old and rundown. Giant roaches were everywhere on the first floor and near the pool. Pool was disgusting. The pool slides were old and not in use. I walked into the room and thought I walked into the wrong room. There were rundown faded princes blankets on the couch. TV’s were on and the room had a connecting door that did not even lock properly. Very disappointed!! I did not stay I checked right out and they would not even refund me. I took my chances and headed to Patong to look for a room there. Luckily I was able to find availability at a much nicer place for half the price!
Stayed 6 nights in Mar 2025

6/10 Okay

deborah

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The breakfast was the worst out of all the places we stayed in Thailand!
Stayed 3 nights in Mar 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

kimmo

Travelled with family
Disliked: Property conditions & facilities, room comfort

Family friendly hotel short walk from Surin Beach

A family friendly hotel with very well suited pools for children (shallow water) and water slides our kids enjoyed very much. Inner yard was nice with lots of trees and green, but limited space for playing games or other activities. Baby sitting at the kids club (from 3 years onwards) was a really positive surprise and older kids enjoyed the Hideout with its Playstation 4 consoles and table soccer. Our group stayed in 6 different rooms of which all but one required repairs and maintenance as we checked in (glogged sinks and toilets, broken fixed furniture, burned light bulps), which were fixed during the same day after couple of calls to the reception. Breakfast buffet had lots of stock outs and required a lot of waiting in the beginning, but after we managed to get the restaurant manager to see the situation himself, it was substantially improved. Service in the restaurants and bars was always friendly and always slow. Free meals and drinks for kids when parents eat was great! There is a short walk to the Surin Beach through construction site and small shops around the corner.
Stayed 14 nights in Jan 2025

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the staff were lovely and very helpful. Taxi rank opposite was a great help! We preferred the rests shops and nightlife in Kamala which was only a 300bht ride. My only complaint is the beds, they felt damp and are lumpy.
Stayed 3 nights in Jan 2025

8/10 Good

Thomas Edward

Stayed 7 nights in Jan 2025

4/10 Poor

rene

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Karoline

Travelled with family
Liked: Staff & service
Wonderfull stay, very good breakfast buffet. The staff was so Nice and friendly towards our kids. The hotel has a newly renovated restaurant, fitness room, movie theatre, teenage gaming room, beautiful landscape, and clean and simple Roms. However the pool needs renovation!!!
Stayed 6 nights in Jan 2025

4/10 Poor

Hans Kvist

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

A lot less fancy (more crappy), than advertised

Overpriced. The lobby and service was great, the rest was a medium budget mediocre family resort, at a price that usually gets you something much nicer in Thailand. The room was advertised as 56m2, but was app. 30m2, all photos was taken with wide angle, making the place look bigger than it was, the architecture, quality and atmosphere just felt kinda crappy-budget family resort (that usually cost 50% of the 350 euros per night for 4 persons, that we paid). The staff was fine though and we simply stayed away from the resort most of the day, to avoid becoming depressed. If you like screaming kids, vending machines, noisy pools, small rooms, concrete hallways and borings buffets, and dont mind it being overpriced, then it might be fine.
Stayed 3 nights in Jan 2025

4/10 Poor

xiaojian, sunnyvale

Stayed 3 nights in Dec 2024

2/10 Terrible

hiramoni

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken doors almost falling apart, uncooperative staff, broken Tv, broken beds, missing matress in the bunk beds, bidet not working. Inspite of us booking two rooms and traveling as a family first night they put in two different blocks of the resort.Do yourself a favor and book somewhere else for much better service.They put us in 4th floor with a broken elevator and someone in our group had knee problems who faced a lot of difficultly going up and down. If you complain to the staff they said we can't do anything .They were rationing towels and toiletries saying we have too many guests so why should we pay and not get facilities, sadly our relaxing vacation turned out to be a very tiring one going back and forth with management with little help.
Stayed 3 nights in Dec 2024

10/10 Excellent

Andrej

Stayed 7 nights in Dec 2024

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at a reasonable price for the area. Service was great, room was comfortable. Many stores nearby including restaurants, 7/11, etc.
Stayed 3 nights in Dec 2024

2/10 Terrible

Monica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend

Outdated rooms and service was not good. This hotel needs to be razed and rebuilt. Main hotel areas were very old and seem to be like a 90’s flashback. Air conditioning in room was inadequate making the bathroom hot and humid. Faux wood paneling on furniture was peeling on multiple locations. Staff was very stingy with delivering additional towels. Surrounding hotels were much more modernized. If budget is an absolute then you could justify the stay, but for just a little more I’d recommend a neighboring location.
Stayed 4 nights in Nov 2024

10/10 Excellent

Cory

Stayed 4 nights in Nov 2024

10/10 Excellent

Jose

Liked: Cleanliness
It was great but I had to ask for towels they had forgotten
Stayed 3 nights in Nov 2024

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay again.
Stayed 3 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DONT GO THERE

Wasn’t clean - bad bad bad service!!!
Stayed 8 nights in Nov 2024

2/10 Terrible

Peshtewan

Stayed 1 night in Nov 2024

8/10 Good

Paul

Stayed 4 nights in Sep 2024

10/10 Excellent

Quang Vinh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location suitable for families. Good facilities like pool, kids club etc for young kids.
Stayed 5 nights in Sep 2024

8/10 Good

Jacky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good experience

Overall, I am satisfied. But there is one thing that is unacceptable. When using the shower, you cannot use the wash basin at the same time. Because of insufficient water pressure, the water supply is insufficient. It needs to be improved.
Stayed 4 nights in Aug 2024