Ratings based on 903 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 28, 2024
Property was fine! However , went to check in at 3 and had to wait another 30 mins to get into our room due to it not being ready! We had to change or dinner reservation due to the setback.
Comment from Hotel Management
Apr. 28, 2024 by GM, Hotel Management
Dear Chelsea, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards and we are constantly working on improving the quality of service provided; I hope that you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Nick Baker, GM
by A traveller
Posted Mar. 15, 2024
There were tiny bugs crawling on my clothes and stains on the covers. Customer service/ employees were professional & great though.
Comment from Hotel Management
Mar. 16, 2024 by GM, Hotel Management
Dear Parice, We appreciate you taking the time to share your experience with us. I am delighted that you found our staff friendly, but I am sorry that the quality of your room was not met with our excellence in service. Providing fresh and comfortable accommodations is our top priority, and I regret we let you down in this area. We value your feedback and do review it as a team to ensure we are consistently delivering upon our high expectations. Thank you for staying with us, and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Nick Baker GM
by A traveller
Posted Feb. 22, 2024 on Expedia
Clean, close to hospital felt safe, and pleasant staff
Comment from Hotel Management
Feb. 22, 2024 by GM, Hotel Management
Dear Melissa, What an uplifting review! Our goal is for every guest who stays with us to have the experience you described. Thank you so much for your business and your kind words. We hope you find a reason to visit our Holiday Inn and great city again soon. Best, Nick Baker GM
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by GM, Hotel Management
Dear Bruce, Thank you for taking the time to review our hotel. Guest satisfaction is our utmost priority; we regret we let you down. We value your business and hope to provide an improved experience during your next visit. Sincerely, Nick Baker GM
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by GM, Hotel Management
Dear Sarah, I am pleased to hear that every aspect of your stay met your expectations. We are grateful for your stay and hope to have the opportunity to host you again in the near future. Best, Nick Baker GM
by A traveller
Posted Feb. 19, 2024 on Expedia
Quite
Comment from Hotel Management
Feb. 19, 2024 by GM, Hotel Management
Dear El, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Nick Baker GM
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by GM, Hotel Management
Dear Emily, Thank you for taking the time to share your positive review with us. We hope to see you again soon! Best, Nick Baker GM
by A traveller
Posted Feb. 18, 2024 on Hotels
Climate control unit was so loud we had to turn it off to be able to sleep, but the bed was so stiff we couldn't sleep anyway. Other than the room was adequate.
Comment from Hotel Management
Feb. 19, 2024 by GM, Hotel Management
Dear Zachary, I’m sorry to hear that noise pollution and your bed kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Nick Baker GM
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by GM, Hotel Management
Dear Robert, Your 10/10 review lets us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Thank you for the feedback and we hope to welcome you on a return trip. Best, Nick Baker GM
by A traveller from Ashland
Posted Feb. 16, 2024 on Expedia
Friendly staff, well lit front parking lot, good shower, plenty of towel and k-cups. Bed was not very supportive but we managed. The pillows were like sleeping on a cotton ball - bring your own.
Comment from Hotel Management
Feb. 17, 2024 by GM, Hotel Management
Dear Heidi, Sincere thanks for taking the time to share your review. It’s wonderful that your stay was pleasant! Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing and what we can improve upon. We appreciate your choosing to stay with us and look forward to providing an even better experience on a future stay. Best, Nick Baker GM
