Ratings based on 874 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 30, 2024
The breakfast was very nice
Comment from Hotel Management
Jun. 6, 2024 by Management, Hotel Management
Thank you for the kind words about breakfast!
by A traveller
Posted Apr. 17, 2024
This hotel has great bones, but it appears to be short staffed and maintainence is an issue. Helpful front desk, but the rooms seem to be updated using a a very tight budget. Random door replaced to sliding door and old casing remains with decades of bad paint jobs and damage remaining. The ventilation system spews out black lint balls/dust. We changed rooms and that room also did the same thing! If you value your respiratory system, don’t stay here. Because of this I wonder about other maintenance issues that are not visible. It’s sad because this truly could be a wonderful hotel with proper upkeep. 6/10 rating in my book
Comment from Hotel Management
Apr. 24, 2024 by Management, Hotel Management
Thank you for sharing your experience. We appreciate your feedback and apologize for the inconvenience you faced during your stay. We will address these issues promptly to ensure a better experience for our guests in the future.
by A traveller
Posted Apr. 4, 2024
Comment from Hotel Management
Apr. 25, 2024 by Management, Hotel Management
Thank you for the review!
by A traveller
Posted Mar. 18, 2024 on Expedia
Staff was great. Prices online not accurate. Running toilet that wasn't fixed after notifying staff
Comment from Hotel Management
Mar. 21, 2024 by Management, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the the running toilet not being promptly fixed despite notifying our staff. We'll address these issues immediately to ensure they're resolved for future guests. We appreciate your feedback and hope to have the opportunity to make it right during your next visit.
by A traveller
Posted Mar. 17, 2024 on Expedia
Historical hotel with the convenient location to many museums and performance centers
Comment from Hotel Management
Mar. 25, 2024 by Management, Hotel Management
Thank you for highlighting the historical charm and prime location of our hotel. We're delighted to offer our guests easy access to museums and performance centers, adding to the richness of their stay. We look forward to welcoming you and providing a memorable experience steeped in history and culture.
by A traveller from Mountain View
Posted Mar. 16, 2024 on Expedia
The service and attentiveness of the waitress at breakfast was excellent! The courtesy shuttle service and drivers were fantastic. The floor in the hotel room was sticky. Housekeeping didn't clean the room or make the bed. They only replaced towels and soap. If in fact the room was cleaned, then they have a bigger problem. Someone decided to use the bed and the toilet after it was cleaned... It's either one or the other!
Comment from Hotel Management
Mar. 21, 2024 by Management, Hotel Management
Thank you for your feedback. We're thrilled to hear that you had a positive experience with our breakfast waitress and shuttle service. However, we're truly sorry to hear about the issues you encountered with the cleanliness of your room. This falls well below our standards, and we apologize for any inconvenience it caused. We'll be addressing this matter with our housekeeping team to ensure that such oversights are not repeated.
by A traveller
Posted Mar. 15, 2024 on Expedia
Comment from Hotel Management
Apr. 10, 2024 by Management, Hotel Management
Thank you for the review!
by A traveller
Posted Mar. 15, 2024 on Expedia
I liked the history about this Hotel. I did not like hearing what sounded like a very small dog barking on a few occasion as well as hearing a couple do the deed sounded like they came from a room above. I did not like seeing not 1 but 3 extra charges on my credit card statement. Which I’m not aware of what they could be for besides the $20.00 parking.
Comment from Hotel Management
Mar. 21, 2024 by Management, Hotel Management
We're glad you enjoyed learning about the history of our hotel. However, we're truly sorry to hear about the disturbances you experienced during your stay, including the noise from a dog and other guests. Additionally, we apologize for any confusion regarding the extra charges on your credit card statement. Were these authorizations and not charges? Most people who don't travel frequently usually think they are charges. Your comfort and satisfaction are important to us, and we appreciate your feedback.
by A traveller
Posted Mar. 15, 2024 on Expedia
Very convenient to Taussig Cancer Center
Comment from Hotel Management
Mar. 15, 2024 by Management, Hotel Management
I'm glad to hear that our location was convenient for your visit to the Taussig Cancer Center. Providing ease and accessibility for our guests, especially during important appointments, is always a priority for us. If there's anything else we can do to enhance your stay or support your needs, please don't hesitate to let us know. We're here to assist you in any way we can.
by A traveller
Posted Mar. 14, 2024 on Expedia
Front desk staff was great. Quick and easy check in. Area was about 8mins from downtown area, which was fine considering how much cheaper it was to stay. About 7 mins from little italy. Family stayed 2 nights the breakfast buffet was not that great and it was $15usd each pretty expensive for a bowl of cereal and an apple juice. And the worst part about it was no one came in to clean
The room. We had dirty baby diapers in the garbages the entire 2 days and bed and towels were not cleaned or changed.
Comment from Hotel Management
Mar. 15, 2024 by Management, Hotel Management
Thank you for sharing your experience. I'm glad to hear that you found the front desk staff helpful and had a smooth check-in process. It's also great that the location was convenient for you, despite being slightly outside the downtown area. However, I'm sorry to hear about the disappointment with the breakfast buffet and the lack of housekeeping during your stay. Your feedback is valuable, and I'll make sure to pass it along to the respected management team for improvement. We appreciate your patronage and hope to better serve you in the future.
