Ratings based on 951 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great Stay not far from the Centre
Posted Jan. 3, 2024 on HotelsHad a great stay! Staff super nice ( and allowed us to check out late), Breakfast good, great location, quiet. Will be back!
Comment from Hotel Management
Jan. 9, 2024 by Stas Bestvater, Hotel Management
Dear Paul,Your wonderful review truly warmed our hearts. It's delightful to hear that you enjoyed your stay at the "Hotel Holiday Inn Express - Cologne Mülheim" and found the staff amiable and accommodating. Your mention of our breakfast and location further assures us of our commitment to providing a great experience.Your plans to return are the highest compliment we can receive. We eagerly await the opportunity to welcome you back for another memorable stay.Best regards,Stas BestvaterCluster General Manager
by A traveller
Posted Dec. 26, 2023 on Hotels
Good mais il y avait une fuite d eau de la fenétre avec une mauvaise odeur dans la chambre du a la fuite d eau hotel averti mais il n ont rien fait
Comment from Hotel Management
Dec. 27, 2023 by Cluster General Manager, Hotel Management
Cher Nathalie, je suis vraiment désolé d'apprendre que votre séjour à notre hôtel n'a pas été à la hauteur de vos attentes. Il est regrettable que vous ayez rencontré des problèmes avec votre chambre. Votre confort est notre priorité absolue et nous nous efforçons de fournir un service de qualité supérieure. Je vous assure que nous prenons vos commentaires très au sérieux et ils seront utilisés pour améliorer nos services. Nous espérons avoir une autre occasion de vous accueillir à nouveau à l'Hôtel Holiday Inn Express - Cologne Mülheim, et de vous montrer notre véritable niveau de service. Cordialement,Stas Bestvater Directeur Général du Cluster
by A traveller
Good stay bar size of the room
Posted Dec. 17, 2023 on HotelsThe hotel is very welcoming and I could not fault the staff. The lobby, bar and breakfast area is good and despite what others have said about the lack of hot food, we really liked the breakfast on offer. My kids especially enjoyed the pancake machine. However, I should have paid more heed to other reviews about the family rooms being small. We are two adults and two kids 7 and 5, and the family room was totally cramped, we could not move between or around the beds and there was next to no space for our stuff. The location is a little out of town but we had no problems using public transport and there was a McDonalds beside the hotel and a very good German restaurant around the corner.
Comment from Hotel Management
Dec. 18, 2023 by Cluster General Manager, Hotel Management
Dear Guest, your feedback is invaluable to us and we're pleased to hear that your family enjoyed our hospitality, the breakfast, and our pancake machine which is always a hit with the kids! We're sorry to hear about the inconvenience you experienced with the size of the family room. We strive to make our accommodation as comfortable as possible and your comments help us in our ongoing efforts to improve our services. It's good to know that the location was suitable for your needs and that you could conveniently use public transport. Your mention of the nearby dining options will surely be helpful to future guests. We hope to see you and your family at Hotel Holiday Inn Express - Cologne Mülheim again in the future. Best regards, Stas Bestvater Cluster General Manager
by A traveller
Posted Nov. 21, 2023 on Expedia
It was the best location for my one night trip to Leverkusen!
Comment from Hotel Management
Dec. 4, 2023 by Cluster General Manager, Hotel Management
Dear Ivan, we are delighted to hear that you had an enjoyable experience at the Holiday Inn Express - Cologne Mülheim. We strive to provide a rewarding and comfortable stay for all of our guests and we are glad that we were able to meet your expectations. Thank you for choosing us! Best regards, Stas BestvaterCluster General Manager
by A traveller
Posted Aug. 4, 2023 on Expedia
Comment from Hotel Management
Sep. 4, 2023 by Cluster General Manager, Hotel Management
Dear Gary, thank you for taking the time to give us such well feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager
by A traveller
Posted Aug. 1, 2023 on Expedia
Quiet area and easy parking. However, a couple of blocks away from the hotel, the area did not look as safe as before.
Comment from Hotel Management
Aug. 2, 2023 by Hotel Manager, Hotel Management
Dear Rodrigo, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes, Stas Bestvater Hotel Manager
by A traveller
Posted Jul. 1, 2023 on Expedia
Perfect place
Comment from Hotel Management
Jul. 27, 2023 by Hotel Manager, Hotel Management
Dear Omer, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager
by A traveller from The Woodlands
Posted Jun. 17, 2023 on Expedia
Clean, breakfast is good, 10 minutes from station
Comment from Hotel Management
Jun. 19, 2023 by Hotel Manager, Hotel Management
Dear Maria,thank you for taking the time to give us such well feedback, its much appreciated.We would like to know, what we've to improve, to make your next stay a 5-stars-experience?We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes, Stas Bestvater Hotel Manager
by A traveller
Posted Jun. 6, 2023 on Hotels
Enjoyable stay at the holiday. A very good breakfast.
Comment from Hotel Management
Jun. 9, 2023 by Hotel Manager, Hotel Management
Dear Ian, thank you for taking the time to give us such well feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager
by A traveller
Thumb up
Posted Apr. 13, 2023 on HotelsGood location and breakfast.
Comment from Hotel Management
Apr. 17, 2023 by Hotel Manager, Hotel Management
Dear David,thank you for taking the time to give us such excellent feedback, its much appreciated.We would like to know, what we've to improve, to make your next stay a 10-star-experience? We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes,Stas BestvaterHotel Manager
