Ratings based on 80 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Won’t be returning there again
Posted Sep. 10, 2023 on HotelsTook them 7 hours to provide hair dryer & 5 hours for housekeeping to show up! Check out is at 12 & since 10 they started twice to call & show up at the door to remind check out time as if it’s the first time being in hotel !! Very unhappy with the management & how they dealt with their returning customer. Stayed there few times & just once when I needed to change a booking that I only made an hour earlier from full night to half day they didn’t agree! Fear of making 20£ less one time they lost a customer all together.
by A traveller
Very dissatisfied
Posted Sep. 10, 2023 on HotelsTook them 7 hours to provide hair dryer & 5 hours for housekeeping to show up! Check out is at 12 & since 10 they started twice to call & show up at the door to remind check out time as if it’s the first time being in hotel !! Very unhappy with the management & how they dealt with their returning customer. Stayed there few times & just once when I needed to change a booking that I only made an hour earlier from full night to half day they didn’t agree! Fear of making 20£ less one time they lost a customer all together.
by A traveller
Disappointed
Posted Sep. 9, 2023 on HotelsTook them 7 hours to provide hair dryer & 5 hours for housekeeping to show up! Check out is at 12 & since 10 they started twice to call & show up at the door to remind check out time as if it’s the first time being in hotel !! Very unhappy with the management & how they dealt with their returning customer. Stayed there few times & just once when I needed to change a booking that I only made an hour earlier from full night to half day they didn’t agree! Fear of making 20£ less one time they lost a customer all together.
by A traveller
family trip
Posted Aug. 9, 2023 on HotelsStaying with family and the place is clean and safe, Also the area is main heart of the city which is walkable to MC and near cafe shops, even malls.
by A traveller
Find a better alternative!
Posted Jan. 18, 2020 on HotelsThe hotel is definitely overpriced! Cleanliness lacks. basic amenities like faulty air con was a put off! However, mr tushaar was helpful to move us to a better room quickly. There were dead cockroaches here and there. Though the lobby is renovated, poor flooring and dirty worn out rugs in the room corridors disappoint. The ocean view is the saving grace but the busy road in front and frequent trains passing by makes it noisy. Breakfast was decent but nothing wow!
Comment from Hotel Management
Jan. 19, 2020 by Ocean Edge Suites & Hotel Management, Hotel Management
Dear Pranav,
Sorry for any inconvenience caused by the AC and the Cleanliness of the room. Your comments of the flooring, carpet and the need of pest control has been addressed with the concerned department.
We are looking forward to welcoming you back
Best Regards
by A traveller from Brisbane QLD Australia
Posted Dec. 5, 2019 on Wotif
Overall condition of the property not satisfactory. Dusty & rusty condition. Other than that friendly staff & service commendable. Food was nice. Access to transport is good. All other external amenities were in close range
Value for money 80%
Comment from Hotel Management
Dec. 22, 2019 by Yusuf, Hotel Management
Dear Mohamed,
Thank you for your review, and for the motivation with regards to the friendliness of the staff and the services.
Have noted your remarks about dusty and rusty, and have communicated to the relevant department.
Please accept my apologies for the inconvenience caused.
Looking forward to seeing you again.
by A traveller
Posted Nov. 25, 2019 on Expedia
Extremely bad cleanness and highen concerns. Friends wishing to stay here are requested to carry their own vacuum cleaners and brooms.
Comment from Hotel Management
Dec. 22, 2019 by Yusuf, Hotel Management
Dear R1,
Thank you for your review this is the only means that helps the Hotel to improve. I was concerned to hear about the Cleanliness other concerns which if communicated to the Hotel we could have taken appropriate action. However please accept my sincere apologizes and I assure you that during your next visit we will exceed you expectations.
Looking forward to seeing you soon.
by A traveller
Posted Sep. 21, 2019 on Expedia
Overall, I was disappointed with this property.
There were some plus points: The management staff were excellent. The GM Dr. Shobhit and the manager Yusuf. They were both very friendly and willing to accommodate. They made effort to continuously improve which I appreciate.
Another plus is the rooms are large which helps with large families. Also the kitchen staff and waiters were accommodating and they continuously improved breakfast.
However, the property is unfortunately not up to par. The pictures online are not representative of actuality. The rooms, while large, were not clean. The rest of the property is also not clean. Looks old and worn down. Elevators are dirty.
The bathrooms in the rooms were hopeless. None of the showers drained properly. My taps were loose. The bathrooms were never cleaned properly.
Finally, the worst thing about the rooms is they are not at all sound-proof. Felt like the windows were made of paper. The property is in front the railway, and you will hear the trains as if they are passing through your own room. The property needs to invest in sound-proofing!
The staff at the front desk are not helpful. Alifa in particular was rude and not friendly.
Finally the most important part is value. The price we paid was not worth it. I could have paid the same or less and stayed in a better 5 star property such as Cinnamon Grand or The Kingsbury, or Platinum 1 Suites. Next time I would stay at those properties instead.
Comment from Hotel Management
Oct. 7, 2019 by Yusuf, Hotel Management
Dear Guest,
Greetings from Ocean Edge Suites & Hotel!
Thank you very much for your valuable comments, and appreciate the positivity with regards to the Kitchen & Waiters, and the large rooms.
The Hotel also appreciates feedback about the property which has been discussed at large with the concerned department heads, and assure you that on your next visit we will exceed your expectations.
Best Regards
by A traveller from Toronto
Posted Sep. 16, 2019 on Expedia
Overall a good experience. I would stay here again.
Comment from Hotel Management
Sep. 16, 2019 by Maneesha Danushki, Hotel Management
Dear Mr.Murtaza,
Thank you for choosing Ocean edge Suites & Hotel for your stay and for sharing your positive experience with other guests. We are glad to hear that you had a good experience at our property.
We look forward to your next stay with us and we wish you all the very best! Ocean edge suites and hotel team!
by A traveller
Nobody should go there
Posted Sep. 14, 2019 on HotelsPathetic.
Comment from Hotel Management
Oct. 7, 2019 by Yusuf, Hotel Management
Dear Guest,
Greetings from Ocean Edge Suites & Hotel!
Please advise us with some details as to where the Hotel did not meet your expectations.
Regards
