Ratings based on 683 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 31, 2024
The pictures on website are an absolute lie. The outside of property looks nice. But the minute you walk in it disgusting. Elevator smelled of urine badly! I didn’t even make it in the room before I turned around. You would think this was a crackhead hotel.
Comment from Hotel Management
Apr. 1, 2024 by Sophia CSR, Hotel Management
Dear Guest,It is disheartening to hear about your experience. Our apologies for all the issues that you encountered. Rest assured, your concerns will be noted and inspected by our team for prompt action. We would value another chance to impress you and we wish you safe travels.
by A traveller
Be aware
Posted Mar. 4, 2024 on HotelsThey assigned me to a room with no heat. This particular night it was raining and the temperature was in the low 50s.
I went back to the front desk to make a complaint but the young guy at the desk was sleep and refused to help me.
Comment from Hotel Management
Mar. 5, 2024 by Sophia CSR, Hotel Management
Dear Guest,We apologize for the inconvenience you faced regarding the heater and will surely forward your valuable feedback to our team for improvements. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.
by A traveller
Posted Feb. 28, 2024 on Expedia
No curtains in room, dirty linen, one towel and no hand towel, employees questionable
Comment from Hotel Management
Feb. 29, 2024 by Sophia CSR, Hotel Management
Dear Guest,I sincerely apologize for the unsatisfactory experience you had during your stay. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
by A traveller
Posted Feb. 25, 2024 on Expedia
first there were no towels in my room, which they had to switch because the TV and phone did not work, after giving me another room that room did not have heat working , and the phone did not work, for the dollar amount that they charged me , what I expected and what I got was terrible. I was charged 211.68. I will never go there again.
Comment from Hotel Management
Feb. 26, 2024 by Sophia CSR, Hotel Management
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
by A traveller
Posted Feb. 25, 2024 on Expedia
The location of the property was perfect for a parents weekend at USC but the property itself is incredibly rundown and dirty. The staff was very friendly and accommodating but it was a mishmash of people in random clothing that may or may not have worked there that seemed to be taken care of things. The room had not been vacuumed or swept when I got there but they were quick to take care of that for me. The hotel is very rundown including holes in the walls and mismatched colors of paint and carpeting throughout. It is absolutely not worth $150 a night. More like 75 a night.
Comment from Hotel Management
Feb. 26, 2024 by Sophia CSR, Hotel Management
Dear Guest,We are thankful that you have honoured our staff members with praiseworthy words. However, we apologize for the inconvenience faced by you regarding these issues. I will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time and are looking forward to welcoming you again soon.
by A traveller
Posted Feb. 24, 2024 on Expedia
I’m so sorry but I could not stay here. Once I arrived, the hotel was not clean, it smelled, it was not excellent in its appearance at all. I’m
Sorry - this hotel should not be allowed to operate until it comes up to occupancy and inspection codes. It needs major repairs and renovations
Comment from Hotel Management
Feb. 26, 2024 by Sophia CSR, Hotel Management
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
by A traveller
Posted Feb. 24, 2024 on Expedia
Place was disgusting. And loud knocking all night. Rating 0
Comment from Hotel Management
Feb. 26, 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.
by A traveller
Posted Feb. 24, 2024 on Hotels
No clean towels. Staff was friendly, but seemed to just be hanging out. No unions.
Comment from Hotel Management
Feb. 24, 2024 by Sophia CSR, Hotel Management
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
by A traveller
Posted Feb. 20, 2024 on Expedia
We walked into our room and immediately left. The room was filthy. The toilet did not even have a toilet seat. Stained nasty linens and carpets. Truly gross.
Comment from Hotel Management
Feb. 20, 2024 by Sophia CSR, Hotel Management
Dear Guest,We deeply apologize for the unacceptable condition of your room upon arrival. Your experience is not reflective of the level of service we strive to provide. We will investigate this matter immediately and take corrective action to ensure such issues do not occur in the future. Please accept our sincerest apologies, and if there's anything we can do to make it up to you, please let us know.
by A traveller
Do not stay here!
Posted Feb. 18, 2024 on HotelsThis was terrible experience. We actually canceled the second night of our stay and booked elsewhere. Filthy, peeling ceilings, things falling off walls and door locks not working totally right. NO towels. Understaffed. My husband had to go to their laundry room and only could find a couple hand towels for us to share between multiple people for showers.
Comment from Hotel Management
Feb. 19, 2024 by Sophia CSR, Hotel Management
Dear Guest,We deeply apologize for the terrible experience you had during your stay. Your feedback regarding the cleanliness, maintenance issues, and lack of towels is alarming and does not reflect the standards we strive to uphold. We take your comments seriously and will address these issues immediately to ensure a more comfortable experience for our guests in the future. We understand your frustration and regret any inconvenience caused. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
