Ratings based on 737 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 10, 2024
Comment from Hotel Management
May 30, 2024 by Allan, Hotel Management
Dear Caedmon,Thank you for your fantastic review! We're thrilled to hear you had a great stay at Tru by Hilton Columbia Greystone. We look forward to welcoming you back in the future!
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 8, 2024 by Allan, Hotel Management
Dear Robert,Thank you for choosing to stay at Tru by Hilton Columbia Greystone and for taking the time to share your feedback with us. We're pleased to see that overall, you had a positive experience during your stay.If there are any specific areas where you feel we could improve to make your next stay even better, please don't hesitate to let us know. We value your feedback and strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.
by A traveller
Posted Feb. 26, 2024 on Expedia
Comment from Hotel Management
Mar. 8, 2024 by Allan, Hotel Management
Dear Joseph,Thank you for choosing to stay with us at Tru by Hilton Columbia Greystone and for sharing your feedback.We're glad to hear that you had a positive experience overall during your stay. If there are any areas where you feel we can improve and earn that extra star for your next visit, please feel free to let us know. Your feedback is invaluable to us as we continually strive to enhance the experience of our guests.We appreciate your patronage and hope to welcome you back for an even better stay in the future.
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 26, 2024 by Allan, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience at Tru by Hilton Columbia Greystone. Your rating of 8 out of 10 is valuable to us, and we would love to learn more about your stay. If there are any areas where we can improve to make your next visit even better, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 26, 2024 by Allan, Hotel Management
Thank you for your perfect rating! While we appreciate your feedback, we would love to hear more about your experience at Tru by Hilton Columbia Greystone. Your comments help us understand what we are doing well and where we can improve to provide an even better experience for our guests. If you have any specific feedback or suggestions, please feel free to reach out. We hope to have the opportunity to welcome you back for another wonderful stay in the future.
by A traveller
Posted Feb. 24, 2024 on Hotels
Great service room very nice and clean
Comment from Hotel Management
Feb. 26, 2024 by Allan, Hotel Management
Dear Jerry,Thank you for your fantastic review! We're thrilled to hear that you had a great experience at Tru. Providing excellent service and clean, comfortable rooms is what we strive for, and we're delighted that we met your expectations. Your satisfaction is our priority, and we appreciate your kind words. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
by A traveller
Posted Feb. 24, 2024 on Expedia
The desk attendant was very scattered and overwhelmed.
Comment from Hotel Management
Feb. 26, 2024 by Allan, Hotel Management
Dear Nicole,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with our desk attendant did not meet your expectations. Providing attentive and efficient service is important to us, and we apologize for any inconvenience caused. Rest assured, we will address this issue with our team to ensure that we provide a more seamless experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay.
by A traveller
Posted Feb. 23, 2024 on Expedia
Hotel was nice but not in a very good part of town.
Comment from Hotel Management
Feb. 23, 2024 by Allan, Hotel Management
Thank you for sharing your feedback, Lisa. We're glad to hear that you found our hotel to be nice. If you have any further feedback or if there's anything we can do to enhance your experience, please don't hesitate to let us know. We hope to welcome you back for another stay in the future.
by A traveller
Posted Feb. 22, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Allan, Hotel Management
Dear Sara,Thank you so much for your fantastic review! We are thrilled to hear that you had a wonderful experience during your stay with us. Providing excellent service and creating memorable moments for our guests are our top priorities, and we are delighted that we could meet your expectations.Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.
by A traveller
Posted Feb. 22, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Allan, Hotel Management
Dear Debbie,Thank you for sharing your feedback with us. I'm sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would appreciate any specific details you can provide about your stay to help us improve.If you have any further comments or concerns, please feel free to reach out. We hope to have the opportunity to better serve you in the future.
