Ratings based on 919 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from PARMA
Posted May 4, 2024
by A traveller
Posted Mar. 11, 2024
Lots of people running around all night.
Comment from Hotel Management
Apr. 17, 2024 by chintan, Hotel Management
I'm truly sorry to hear about the disturbance caused by noise during your stay. We understand the importance of providing a peaceful and comfortable environment for our guests, and I apologize for any inconvenience or discomfort this may have caused you.We take reports of noise disturbances very seriously, and I will address this matter with our security team to ensure that appropriate measures are taken to maintain a quiet and peaceful atmosphere for all guests. Additionally, I will remind our staff to be vigilant in monitoring noise levels and addressing any disruptions promptly.Your feedback is important to us, and we appreciate you bringing this concern to our attention. If there is anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable and restful stay.
by A traveller
Posted Feb. 24, 2024
by A traveller
Posted Feb. 17, 2024 on Hotels
When I arrived the front desk employee was nowhere to be found. I was told he ran out for food. I waited nearly an hour before he arrived. He seemed upset that there were 6 people waiting for him when he finally got back. He was rude and unprofessional.
Comment from Hotel Management
Apr. 17, 2024 by chintan, Hotel Management
I'm truly sorry to hear about the unprofessional behavior you encountered from our front desk employee. It's completely unacceptable for our staff to be unavailable for extended periods, especially during times when guests require assistance.Your time is valuable, and I apologize for any inconvenience or frustration caused by the delay in service and the employee's rude demeanor upon returning. Providing courteous and efficient service to our guests is a top priority, and I assure you that I will address this matter with our management team to ensure that appropriate action is taken to prevent similar occurrences in the future.Your feedback is invaluable to us, and I appreciate you bringing this concern to our attention. If there is anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly.We strive to provide a positive and welcoming experience for all of our guests, and I apologize that we fell short of meeting your expectations on this occasion. We hope to have the opportunity to regain your trust and welcome you back for a much more pleasant stay in the future.
by A traveller
Posted Feb. 15, 2024 on Expedia
They require a $200 deposit on the rooms in cash and it cannot be placed onto your card for a holding fee?? That is not mentioned on any site when booking. The guy at the desk has no customer service skills just RUDE ALL ABOUT MONEY
by A traveller
Posted Feb. 14, 2024 on Expedia
by A traveller
Posted Feb. 11, 2024 on Expedia
Needs some updating such as new faucets, couches, shower head and faucet. Would not give us a blanket so we had to buy some. The pool area was very nice!
by A traveller
Posted Feb. 11, 2024 on Expedia
Dirty stuff
by A traveller
A dump
Posted Feb. 11, 2024 on HotelsAbsolutely horrible...completely run down and needs a whole lot of work. I will never waste my money again staying here. Got charged $10 for a "damaged" towel...and it had to be cash. I used the towel to clean up a spill so a wash would have all it needed. But the attitude from the extremely rude hotel staff made it clear they would find any reason to keep the $100cash deposit . Went to the car at one point and there was a massive water leak coming from the top floor in the staircase. Unless it was a newly installed indoor waterfall, I am assuming that meant major damage. Half of the light switches in my room didn't work and the shower drained so slowly that I was standing in a foot of water by the end of my shower.
by A traveller
Posted Feb. 11, 2024
