Ratings based on 739 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 25, 2024
Check in was terrible! I made this reservation months ago, to be told I didn't have a room....the clerk was rude and very mouthy. It was finally cleared up and I got my room....but that was a horrible first impression for a Hilton Honors member....
Comment from Hotel Management
May 25, 2024 by Guest Services, Hotel Management
I am sorry you feel that way. Instead of being patient while we found a solution, you yelled at the person trying to help. Thank you for the feedback.
by A traveller
Posted Apr. 14, 2024
I want a refund
Dirty towels left in the bathroom. The hot tub was out of service and the pool was closed until further notice.
Comment from Hotel Management
May 12, 2024 by Guest Services, Hotel Management
I am sorry you did not enjoy your stay.
by A traveller
Posted Mar. 4, 2024 on Expedia
by A traveller
Posted Feb. 25, 2024 on Expedia
From the moment we walked in the side door with our bags the facility smelled like an ethnic restaurant. Our room had a very strong unpleasant odor of Indian food. When we got there our door to our room was propped open with the deadbolt which left us assuming the odor started there and they were trying to air it out. There were stains on the carpet and furniture. The soap containers they supply were full but dirty from the previous tenants. The pool
Area was nice. Staff was pleasant and helpful with extra towels and bedding. We chose this hotel for the extra room a 2 bedroom suite supplies but will not stay here again.
by A traveller
Posted Feb. 24, 2024 on Expedia
by A traveller
Towel Shortage!
Posted Feb. 18, 2024 on HotelsCheck-in was great; Melissa was nice and quick to check us in. The room was ok, however, when we asked for 1 or 2 more towels the next morning we were told it might be awhile because they had none and therefore had to check throughout the hotel for one…(?) Also, we had 1/4 of a roll of toilet paper to start and no extra (we didn’t even bother to ask)… I’m glad we only stayed one night.
by A traveller
Posted Feb. 10, 2024 on Hotels
Comment from Hotel Management
Feb. 11, 2024 by Guest Services, Hotel Management
We are sorry you did not enjoy your stay.
by A traveller
Posted Feb. 8, 2024 on Expedia
The staff was extremely helpful to my mother and I when we visited family in Columbus. Thank you!
Comment from Hotel Management
Feb. 11, 2024 by Guest Services, Hotel Management
Thank you for the feedback! We hope you see you again.
by A traveller
Posted Feb. 7, 2024 on Expedia
I did not like that they would not give me my deposit back. They kept saying they gave it back but actually never did, then the manager would never call me back. Not a good feeling.
Comment from Hotel Management
Feb. 7, 2024 by Guest Services, Hotel Management
Your deposit of 25 was released by the hotel on the day of your departure. If that is not reflected on your credit/debit card statement, please contact your bank. If you have any other questions, please contact the hotel directly. Thank you.
by A traveller
Posted Jan. 31, 2024 on Hotels
Comment from Hotel Management
Feb. 7, 2024 by Guest Services, Hotel Management
Thank you for your feedback. We look forward to seeing you again.
