Ratings based on 403 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 29, 2024
Good
Comment from Hotel Management
May 30, 2024 by Guest Relations Management, Hotel Management
Hi Gilberto,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A traveller
Posted Apr. 20, 2024
The property was busy, unclear why. The young person at the check in was in dirty street clothes and very shifty. Thankful I did not have to give him my credit card, but he did take my drivers license and had a few others laying there. A gentleman asked for a clean pillow to replace the one he found in his room He was unable to do that. Eventually found a pillow but told the man he had no pillowcases just to use that.
This is suppose to be non smoking but that is not the case everything stinks of old cigarettes vape and marijuana. Phones don’t work
Blow dryer laying in counter with wall mount and screw hanging out heat and air so not work on wall or unit. Window shade would not close .
Lights outside were blinking as they were loosing power. Window didn’t lock .
This place really is in shambles. The filth of the hall carpet and the floor in my room .
The yard and surroundings have not been maintained in years. The windows and glass are filthy. Quite a shame. Don’t stay here . Someone is taking the money and not running a business
Comment from Hotel Management
Apr. 23, 2024 by Manager, Hotel Management
Hello Jo, We apologize for the inconvenience you experienced during your stay. We advise guests to always report any issues directly to the front desk staff for immediate resolution. Your feedback is valuable, and we encourage you to reach out to our management team for further assistance. We appreciate your comments and will address them internally to improve our services for all guests.
by A traveller from Midlothian
Posted Apr. 8, 2024
Good place for an overnight. Our room was clean but worn. Most importantly, the bed was comfortable.
Comment from Hotel Management
Apr. 9, 2024 by Guest Relations Management, Hotel Management
Hi Ned,Thank you for choosing our hotel for your overnight stay and for taking the time to provide feedback. We appreciate your comments and are glad to hear that you had a positive experience overall.While we apologize if you found some aspects of your room to be worn, we are pleased to know that it was clean and that the bed provided you with a comfortable night's sleep. Ensuring our guests' comfort is a top priority, and it's great to hear that we met that expectation during your stay.We value your feedback regarding the wear and tear in the room. We continuously strive to improve our accommodations, and your comments will assist us in identifying areas where updates and improvements are needed.We appreciate your understanding and hope that the cleanliness and comfort of your room compensated for any worn elements. Should you have any further feedback or if there is anything else we can do to enhance your experience, please don't hesitate to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.
by A traveller
Posted Mar. 9, 2024
Good
Comment from Hotel Management
Mar. 9, 2024 by Manager, Hotel Management
Hello Maribeth,Thank you for taking the time to share your feedback with us. We appreciate your comments and will share them with our team for review. Please feel free to reach out to our management team if you would like to discuss your experience further.
by A traveller
Posted Mar. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Guest Relations Management, Hotel Management
Hi Shawn,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.
by A traveller
Posted Mar. 2, 2024 on Expedia
Property was fine. I understand that other customers can give a property a bad rating. The people staying around room 142 that night stood in the hall and were yelling at each other and in their room the children were very loud.
Comment from Hotel Management
Mar. 3, 2024 by Manager, Hotel Management
Hello Marc,We regret to hear about your recent experience at our property. Rest assured that our team takes all feedback seriously to ensure a pleasant stay for all guests. We recommend contacting us directly with any concerns during your stay for immediate assistance. We hope to welcome you back for a more peaceful visit in the future.
by A traveller
Posted Mar. 1, 2024 on Expedia
Comment from Hotel Management
Mar. 3, 2024 by Guest Relations Management, Hotel Management
Hi Sharen,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
by A traveller
Posted Mar. 1, 2024 on Expedia
Comment from Hotel Management
Mar. 3, 2024 by Manager, Hotel Management
Hello Jacque,We are delighted to hear that you had a pleasant stay with us. We look forward to welcoming you back soon!
by A traveller
Posted Feb. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 2, 2024 by Manager, Hotel Management
Hello Willie,We're delighted to hear you enjoyed your stay with us. We look forward to welcoming you back soon!
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Guest Relations Management, Hotel Management
Hi Daniel,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
