Ratings based on 979 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Beautiful place to stay
Posted Feb. 19, 2024 on HotelsThe Anchorage is a fabulous place to stay and the buffet breakfast is really really good. Only downside was a very noisy air con in our room to the point we had to turn it off to be able to sleep. Service and location are perfect. I would recommend staying there.
Comment from Hotel Management
Feb. 23, 2024 by Katrina, Hotel Management
Dear Helen, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your overall experience at The Anchorage and found our buffet breakfast to be to your liking. However, we apologize for any inconvenience caused by the noisy air conditioning unit in your room. Please know that your comments have been shared with our maintenance team to address this issue promptly. We're pleased to hear that you found our service and location to be perfect, and we truly appreciate your recommendation. If there's anything else we can do to enhance your future stays with us, please don't hesitate to reach out. We hope to welcome you back again soon for another enjoyable stay.Warm Regards,The Anchorage Team
by A traveller
Posted Feb. 15, 2024 on Expedia
What a lovely elegant place! All the staff were super friendly, the dining was first rate and they were careful of our allergies. We highly recommend this place!
Comment from Hotel Management
Feb. 23, 2024 by Katrina, Hotel Management
Dear Sherry, Thank you for your glowing review! We're thrilled to hear that you found our establishment to be lovely and elegant. Ensuring our guests feel welcomed and cared for is a top priority for us, so we're delighted that you found all our staff to be super friendly. It's great to know that you enjoyed our dining experience and that we were able to accommodate your allergies with care. Your recommendation means a lot to us, and we're grateful for your kind words. If there's anything else we can do to make your future visits just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon for another wonderful experience!Warm Regards,The Anchorage Team
by A traveller
Posted Feb. 14, 2024 on Wotif
Overall it was good experience, however the air con in the room is quite loud. It could affect sleep
Comment from Hotel Management
Feb. 23, 2024 by Katrina, Hotel Management
Dear Ling, Thank you for sharing your feedback with us. We're glad to hear that you had a good overall experience during your stay. However, we apologize for any inconvenience caused by the loud air conditioning in your room. Please know that we take your comments seriously, and we will address this issue to ensure a more comfortable stay for our future guests. Your comfort and satisfaction are important to us, and we appreciate your understanding. If there's anything else we can do to improve your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better stay next time.Warm Regards,The Anchorage Team
by A traveller
Posted Jan. 6, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by Katrina, Hotel Management
Dear John, Thank you for your feedback and for choosing to stay with us. We're glad to hear that your experience was positive overall. If there are any areas where you believe we could improve and earn that extra star in the future, please feel free to share your suggestions with us. Your input is valuable as we strive to enhance our services and provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,The Anchorage Team
by A traveller
Posted Jan. 1, 2024 on Wotif
Comment from Hotel Management
Feb. 23, 2024 by Katrina, Hotel Management
Dear Mitch, Thank you for your feedback and for choosing to stay with us. We're glad to hear that your experience was positive overall. If there are any areas where you believe we could improve, please feel free to share your suggestions with us. Your input is valuable as we strive to enhance our services and provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,The Anchorage Team
by A traveller
Posted Dec. 30, 2023 on Expedia
Beautiful property in a fabulous location. Excellent accommodation, pool area and restaurant
Comment from Hotel Management
Feb. 23, 2024 by Katrina, Hotel Management
Dear Sue, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay at our beautiful property and that our location met your expectations. It's fantastic to know that you found our accommodation, pool area, and restaurant to be excellent. We strive to provide top-notch facilities and services to all our guests, and we're thrilled that you had a positive experience. Your kind words are truly appreciated, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,The Anchorage Team
by A traveller
Posted Dec. 19, 2023 on Expedia
Comment from Hotel Management
Feb. 23, 2024 by Katrina, Hotel Management
Dear Jared, Thank you for your feedback and for choosing to stay with us. We're glad to hear that your experience was positive overall. If there are any areas where you believe we could improve and earn that extra star in the future, please feel free to share your suggestions with us. Your input is valuable as we strive to enhance our services and provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,The Anchorage Team
by A traveller
Posted Dec. 17, 2023 on Hotels
by A traveller
Beautiful but not what I expected
Posted Dec. 5, 2023 on HotelsHave always wanted to stay here and was slightly disappointed. My room choice didn’t have the view I was expecting the bed didn’t look out to view. The tv channels didn't work.
The hot food for breakfast was very dry.
The dinner was not pleasant. Entree’s were good but main was dry again.
The pool area is lovely but there was no drink service slightly uncomfortable with diners looking straight at you.
The 2nd breakfast was disturbed by workman drilling as they did repairs at 8.45 in the morning right next to veranda.
Lovely chocolates were given for my birthday and a welcome drink which was a lovely surprise but everything else fell short.
Very noisy slamming doors in hallways early in morning so not much sleep was had.
Also had trouble getting the aircon right was so cold and noisy we had trouble adjusting it.
Overall the hotel is beautiful pick your room wisely I had asked for high floor to get best view and was talked into getting lower floor so as to not have to climb stairs.
I would have preferred to do the stairs to have a view as that was why I came to this hotel.
by A traveller
Posted Dec. 4, 2023 on Wotif
Amazing venue with beautiful views over Port Stephens.
The dinner at night was excellent; the property is maintained extremely well. The bed was very comfortable and the room was large. The only issue was the air conditioner fan was a little noisy.
