Ratings based on 900 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 29, 2024
by A traveller
Posted Mar. 12, 2024
Comment from Hotel Management
Apr. 22, 2024 by Management area, Hotel Management
Hello Mrs. Teresa, Thak you for rating us and we hope you can visit us again. We remain at your service
by A traveller
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Apr. 22, 2024 by Management area, Hotel Management
Hello Whitney MichelleThank you for your review! We're thrilled to hear that you had such a positive experience with us. Your feedback means a lot to us, and we're delighted that you enjoyed your stay. If there's anything specific that stood out to you or any suggestions you have for us to maintain this level of excellence, we'd love to hear them. We look forward to welcoming you back soon!We remain at your service
by A traveller
Posted Feb. 3, 2024 on Expedia
Comment from Hotel Management
Apr. 22, 2024 by Management area, Hotel Management
Hello Mrs. JeanieThank you for your review and for rating us. We value your feedback, and we're always looking for ways to improve our services. If you could share more details about your experience, it would be really helpful for us to understand what we can do better. Your input is important to us, and we want to ensure that we address any issues you may have encountered.I remain at your service
by A traveller from GULFPORT
Posted Feb. 3, 2024 on Expedia
The property needs serious maintenance. Despite multiple restaurants ALL are closed are particular hours during the day. Maintenance issues required waiting in our room for the appropriate worker to arrive. Some nights wait times for restaurants were over 2 hours leaving no option but buffet.
Comment from Hotel Management
Feb. 6, 2024 by Management area, Hotel Management
Hello Mrs. Carollanne.We apologize for the inconvenience during your stay. Allow us to mention that we have solved most of the situation you mentioned, we've appointed a new maintenance manager and are actively improving all areas of the property. Our F&B manager is ensuring more consistent restaurant openings, and we're adding food options in the pools. We're sorry for any disruption and we can assure you are going to love all the improvements on your next visit. I remain at your serviceEduardo Betancourt
by A traveller
Posted Jan. 31, 2024 on Expedia
Overall a really nice place and we enjoyed our stay.
Would say that the resort and restaurants were under staffed….
Comment from Hotel Management
Feb. 6, 2024 by Management area, Hotel Management
Dear Ezra,We apologize for the inconvenience caused by the high occupancy on the property, Our HR department have improved this and we are now offering the service all our guests deserve.We hope you can give us a second opportunity in the future.I remain at your serviceEduardo Betancourt
by A traveller
Posted Jan. 29, 2024 on Expedia
The sewage smell is awful in the rooms. The jets in the jacuzzi tube don’t work. The maintenance is very slow if they show up at all. The food is terrible. Very little English. Stingy with the alcohol. What they consider a mini bar in the room is a joke. Not very informative about excursions, ferry, off resort shopping, etc. Overall, extremely disappointed.
Comment from Hotel Management
Feb. 6, 2024 by Management area, Hotel Management
Hello Mrs. Audra,We sincerely apologize for the situations you encountered during your stay. We are addressing these concerns with urgency. We have identified the source of the sewage smell and have taken immediate action to rectify it. Additionally, please note that we have recently appointed a new maintenance manager and sub-manager who are working diligently to improve various areas of the resort. Rest assured, we are committed to improving our services and ensuring a more enjoyable experience for our guests. Thank you for bringing these matters to our attention.I remain at your serviceEduardo Betancour
by A traveller
Posted Jan. 29, 2024 on Expedia
We arrived at 145pm and was told we had a swim out room. When I told them it was an ocean view swim out the seemed confused and was told our room would be ready at 3pm. We returned at 330pm and was told it would be 10 minutes. We returned at 4 pm and was told it wasn’t ready yet but they would go and check. He came back and said the room was ready. We went to the room and found the chain lock on the desk and it looked like the door was kicked in. I went to the front desk and was told they would fix it. We did not feel safe in that room. They showed us another room that was old and out dated and smelled of mildew but the door looked safe so we took it. Also the first room had out bottle of wine with no glasses. Went to get a shower and the water pressure was very low and the temp was like warm at best. The next day we had no water for hours. It was eventually fixed but still like warm water. The buffet was repetitive for all meals and not many selections. Ala cart restaurants were fairly good food most of the time matched the menu description by about half. The staff was very good is the upside to this resort. It is definitely not up to the Secrets brand
Comment from Hotel Management
Feb. 6, 2024 by Management area, Hotel Management
Dear AndrewI am deeply sorry for the inconvenience you experienced during your recent stay at our resort. Your feedback is invaluable to us, and I assure you that we are taking immediate action to address the issues you raised. We are now improving all restaurant menus and working on the room renovations, we have finished the renovation in all the Pool view rooms. Please accept our sincere apologies, and we hope to have the opportunity to exceed your expectations in the future.I remain at your serviceEduardo Betancourt
by A traveller from Wichita Falls
Posted Jan. 27, 2024 on Expedia
Property was beautiful but, some updates would be nice. We had a very enjoyable time. Really good food choices . Loved parasailing! Also rode 4 wheelers- it was fun! Hotel set up transportation for us. Staff was attentive. Great trip!
Comment from Hotel Management
Feb. 6, 2024 by Management area, Hotel Management
Hello Mrs. Lisa.We are happy to read that you loved our property, our food, and our staff; regarding the renovations, we are happy to let you know that we have finished the renovation of the pool view rooms, our french restaurant, and the preferred lounge, we are now starting with some planning about our next step in renovations, we are sure you are going to love all improvements.We hope to have the honor of hosting you again. I remain at your serviceEduardo Betancourt
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by Management area, Hotel Management
Hello Mr. James, Thank you for your visit, we are happy to learn that you enjoyed your stay with us. We are going to continue working to improve our services and facilities. We hope to have the honor of hosting you again. We remain at your serviceEduardo Betancourt
