See all properties

Crowne Plaza Dallas Downtown by IHG

3.5 star property
3.5-star hotel near Kay Bailey Hutchison Convention Center

Choose dates to view prices

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine
Premium bedding, in-room safe, desk, iron/ironing board
Point of interest
Terrace/patio
Check-in/check-out kiosk

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Place, Dallas World Aquarium
    ‪3 min walk‬
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪12 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(62 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(77 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Exterior

Fairmont Dallas

Downtown Dallas
  • Pool
  • Pet friendly
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 2,623 reviews
The price is CA $202
CA $238 total
includes taxes & fees
Jan 16 - Jan 17
Fairmont Dallas

About the area

Dallas

City center stay.Within a 15-minute walk of this Downtown Dallas hotel, you'll find Dallas World Aquarium and Kay Bailey Hutchison Convention Center. American Airlines Center and Dallas Market Center are also within 3 miles (5 km).

What's nearby

  • Dallas World Aquarium - 3 min walk - 0.3 km
  • John F. Kennedy Memorial - 5 min walk - 0.5 km
  • The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.6 km
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.9 km
  • Reunion Tower - 12 min walk - 1.0 km

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Chick-fil-A - ‬1 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Sushiya - ‬3 min walk
  • ‪Wingbucket - ‬3 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

3.5-star hotel near Kay Bailey Hutchison Convention Center
Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

This 3.5-star Dallas hotel is smoke free.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Similar properties

Exterior
Magnolia Hotel Dallas Downtown
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, 3,493 reviews
The price is CA $127
CA $178 total
includes taxes & fees
Feb 1 - Feb 2
Magnolia Hotel Dallas Downtown

Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 457 out of 1287 reviews
Rating 8 - Good. 239 out of 1287 reviews
Rating 6 - Okay. 236 out of 1287 reviews
Rating 4 - Poor. 160 out of 1287 reviews
Rating 2 - Terrible. 195 out of 1287 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Stayed 1 night in Oct 2025

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Every thing was fine. Except they were having issues with the parking garage gate and the AC unit made a loud rattling noise the whole time
Stayed 2 nights in Sep 2025

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was not clean,hair all over the shower,no toilet paper. Second night we came back to trash and dirty towels left outside our room. Phone didn't work and never was fixed despite notification to front desk. Balcony door didn’t close properly or lock,very unsafe for children. Constant elevator problems and difficulties getting bags in and out of the parking area.
Stayed 2 nights in Oct 2025

8/10 Good

Marah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Stayed 3 nights in Sep 2025

10/10 Excellent

Claudea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant staff and clean rooms! Great visit.
Stayed 1 night in Oct 2025

10/10 Excellent

Egor

Stayed 2 nights in Oct 2025

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, room comfort
Room clean but floor near AC had carpet soaked.
Stayed 1 night in Sep 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Sep 2025

2/10 Terrible

PHILLIP

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator's were very slow. Morning staff at breakfast were more busy with other things than the customers. Outside the hotel were individuals smoking weed around the hotel. Felt very unsafe. Staff was very unhelpful.
Stayed 1 night in Oct 2025

8/10 Good

Rebecca

Stayed 1 night in Sep 2025

2/10 Terrible

Liz

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was horrible, the valet staffs phone seemed to be more important than helping assist with parking. After checking in i waited 15min just to get to my room which had a bad drainage problem in the shower. I was moved to another room that smelled and was also not the cleanest. I had to wait a minimum of 15- 20 min every time for the elevator. There were 4 elevators and only 2 of them worked. Multiple groups of people had to pile into each elevator just to have a chance at making it to where they needed to go. I was late to my dinner reservations due to the elevator not working properly. The only reason i could not cancel the 1 night stay at this hotel was because i didn’t have time to go and find another before my night plans were starting.
Stayed 1 night in Oct 2025

6/10 Okay

Jacquetta

Travelled with family
Liked: Staff & service, room comfort
The staff was very courteous and informative. The parking garage sucks, I understand it was built decades ago but its tight fit, there's no one at the gate. Our card did not work at all we had to call the help desk evertime we wanted to leave. The room was clean and the beds were comfortable, however did not want to use the shower because I did not bring shower shoes, see pics. It s dirty with stains. I went to check out our view and saw a big crack in our window. This is what where doing, putting tape on it. That too me seems like an immediate fix, esp for safety reasons. I've been to other Crowne Plazas before but this one I can promise I won't be returning.
Tub had stains
Crack in the window
Stayed 1 night in Oct 2025

4/10 Poor

Cindy

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Elevators are terrible and the place needs better updates
Stayed 1 night in Oct 2025

2/10 Terrible

Jennifer

Stayed 1 night in Oct 2025

10/10 Excellent

Loretta

Stayed 1 night in Aug 2025

2/10 Terrible

Jimmy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean; however, the elevators were substandard, requiring an approximate wait of 30 minutes to one hour to ascend or descend. Additionally, the cleaning staff were discourteous when guests used the service elevator. Moreover, the elevators stop at every floor, and only two elevators are operational.
Stayed 1 night in Oct 2025

8/10 Good

Soung

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air condition of the room is front upper of the door dropping the water to the carpet make wet on the carpet of entrance.
Stayed 1 night in Sep 2025

8/10 Good

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Karina

Stayed 1 night in Aug 2025

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff great hotel
Stayed 3 nights in Sep 2025

6/10 Okay

Shacoby

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hallways were so dirty , not vacuumed , water leaking ice machine & they just left wet towels in the area , elevator floor was sticky from a spilled drink
Stayed 3 nights in Sep 2025

4/10 Poor

Angelica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was not very friendly at all they were very rude and bad customer service skills.
Stayed 1 night in Sep 2025

10/10 Excellent

MORADO

Stayed 3 nights in Sep 2025

2/10 Terrible

Mr Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful.

Dirty and Unkempt Room: Upon check-in, I found the room to be in a deplorable state. The carpets were unclean, and there was visible hair left behind in the room, which is a clear indication that proper cleaning had not been carried out. Faulty TV: The television in the room was not functioning correctly. The image quality was poor, and the majority of the channels did not work. Lack of Amenities: The shower gel dispenser in the bathroom was empty, which is an essential amenity that was not provided. Unclean Pool Area: The pool area was dated and poorly maintained. The water quality was questionable, and the overall state of the pool did not match the photographs advertised on the website. Broken Elevators: The elevators were malfunctioning, stopping at every floor regardless of the button pressed, which caused significant inconvenience. Security Concerns: It was not advertised that the hotel is attached to a multi-story car park, which meant that non-guests could easily access the hotel. This raised significant security concerns during my stay. Unprofessional Staff: The staff members I interacted with were rude and unapproachable. Despite the hotel not being particularly busy, their service was dismissive, and they made no effort to address my concerns or ensure my comfort.
Stayed 3 nights in Sep 2025

6/10 Okay

Breandan

Disliked: Staff & service
Staff were pleasant but unable to help with wifi problems. Good wifi is an essential in all hotels today, why do some hotels still mess around with cheap unreliable wifi systems?!? While the location was great and room ok, the bar was 'cold', in every sense of the word. There will be no return visit!
Stayed 2 nights in Sep 2025