4/10 Poor
Rayann
Travelled with family
Mar 7, 2026
Disliked: Cleanliness, staff & service
We got to our room and the heater was on 80. It was 84 outside. Changed setting to cool and went to game. Bed was nice and room was clean. It was leaving that made the trip awful! There was a long line to leave and a grey man in booth. We couldn’t figure out was going on. When it was our turn the ticket would not scan. My daughter was able to get security on the line and she tired to explain to security that she did move ticket around and someone had already tried to help her. Then lady got darn right rude and and told my daughter you need to backup and go to lobby. Meanwhile im on phone to get lobby. Lady was trying to give me number, but i explained the line kept breaking up and she copped attitude so i hung up. I wont even grace you with her words. I then went to every car to ask them to back up so we could move car. Two moved, but not truck behind us. He tried his ticket and it worked! Guess what ours is not want to switch? He moved his truck. We back up he paid was gone. I watch another car go then one got stuck. My daughter came back so upset because lobby girl said there was nothing she could do use your ticket. I told daughter im calling 911 that we are being held hostage in the Crown Plaza hotel. She said wait jumped out to tell lady two cars ahead of us not to talk to security bcz lobby will not help. Gentleman came ip and she left. Next car paid and when it was turn the machine had a price told my daughter to stick card in so we can get out. 30 minutes to leave.
Rayann
Stayed 1 night in Feb 2026
