Ratings based on 897 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
A motel is better 1 star reviews are the honestone
Posted Feb. 7, 2024 on HotelsTotal garbage we didnt stay after seeing the room they did not refund. Go to la Quinta next door and read the 1 star google reviews. You were informed.
Comment from Hotel Management
Feb. 8, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Frederic,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Irving - DFW Airport South. We are disappointed to see your 1/5 score and to know that this is the impression you left with of our hotel. This is not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management
by A traveller
Posted Feb. 5, 2024 on Hotels
Great for the price
Comment from Hotel Management
Feb. 6, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Jack, We are appreciative you took the time to tell us about your experience at the RED ROOF INN & SUITES IRVING – DFW AIRPORT SOUTH and scoring us an almost perfect 4/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays and we are thrilled to have achieved that with your stay. It was a joy to read your stay was affordable. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Please know that we value you as our guest and appreciate your business with us. Thank you again for your kind words. The staff and I would love to provide you with another affordable stay in the future. Sincerely, Red Roof Management
by A traveller from Medical Lake
Posted Jan. 27, 2024 on Expedia
Friendly staff, room was clean but smelled weird like someone had been smoking in it and they were trying to cover it up. I got this hotel specifically for the airport shuttle and free breakfast and they had neither. False advertising!! It made an already awful night much worse!
Comment from Hotel Management
Jan. 28, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Elizabeth,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Irving – DFW Airport South. It's nice to read that you took liking to our staff and rooms cleanliness, however, please accept our apologies for any inconvenience caused by the unidentifiable smell the room had. Relative to breakfast, we do not offer breakfast at this particular location, however, we do have restaurants that are within walking distance from our property. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Posted Jan. 24, 2024
Needs a serious upgrade. Major! Way too many vagrants.
by A traveller
Posted Jan. 23, 2024 on Expedia
The manager here was a complete SCAMMER! He was rude, disrespectful and lied. He said we checked in on a day we were not even there and then made us check out 2 days early after locking us out of our room. To which then he had a physical altercation with another customer due to his scamming! This hotel was a COMPLETE NIGHTMARE!!! NEVER WOULD RECOMMEND !!!
Comment from Hotel Management
Jan. 23, 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Kalei,We are sorry to hear your recent experience at the RED ROOF INN & SUITES IRVING – DFW AIRPORT SOUTH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,Red Roof Management
by A traveller from Plumas Lake
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Recordo Rediresponse Specialist, Hotel Management
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Irving – DFW Airport South and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A traveller
Posted Jan. 14, 2024 on Expedia
My tv was broke and they had to replace it and hook it up, 3 calls, 5 hours...
The bathtub was pealing and the shower had half power, the other half was leaking out...
Comment from Hotel Management
Jan. 15, 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Sheri,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES IRVING – DFW AIRPORT SOUTH. We value you as our guest and welcome your 3/5 score. However, as it relates to your comment of the bathtub and shower power, these will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A traveller
Bad trip
Posted Jan. 10, 2024 on HotelsThis was a disappointing trip had to stay but just very uncomfortable. Someone knocking at our door late asking for a women. To finding drugs in the room while staying with our children to dirty towels upon check in it was just not a good stay. The room above us sounded like they were bowling and people were walking past our room at all hours. At this point I just want to leave and get my money back, but we need a place to stay for the night.
Comment from Hotel Management
Jan. 11, 2024 by Chevanese RediResponse Specialist, Hotel Management
Thank you, Hayden, for writing to us about your recent stay at the Red Roof Inn & Suites Irving – DFW Airport South. We're truly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring this matter to the property's attention for further review. Sincerely,ChevaneseRed Roof Management RediResponse Specialist
by A traveller
Cotton Bowl Week End 2023…..very inexpensive!
Posted Jan. 4, 2024 on HotelsOur room seemed OK , BUT, the door frame was broken where someone had tried to break in. No standard toiletries, just shower and face soap. Great water pressure in the shower. No breakfast since they are updating the kitchen area.
Comment from Hotel Management
Jan. 8, 2024 by Antonio,RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES IRVING – DFW AIRPORT SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as insufficient toiletries and issues with the door frame.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
by A traveller from Austin
Posted Dec. 10, 2023 on Expedia
They need to clean...
Comment from Hotel Management
Dec. 11, 2023 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Stephany. The team at our Red Roof Inn & Suites Irving – DFW Airport South was saddened to see that we failed to provide you with a satisfactory stay. You stated that the cleanliness was subpar, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management
