Ratings based on 908 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 26, 2024 on Expedia
The staff was unpleasant and close to rude to some customers. When a few customers asked for more towels they were told they were out despite the hotel being nearly empty. There was an open sanitary pad found floating in the pool. We were told hey had no more blankets or extra pillows. The staff on duty appeared to have no clue as to what is going on or how to handle simple requests such as the described towels, blankets, or pillows.
Comment from Hotel Management
Feb. 27, 2024 by GM, Hotel Management
Dear Richard, We're deeply sorry for your recent experience at our hotel and regret that we didn't meet your expectations. Your feedback is invaluable to us and we assure you that we're taking steps to improve our services. We sincerely apologize for any discomfort caused and hope to have another chance to provide you with a better stay in the future. Warm regards,Hotel Management
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 26, 2024 by GM, Hotel Management
Dear Guest,Thank you for taking the time to review our hotel. We are sorry to see the rating and would appreciate the opportunity to understand your experience better. Your feedback is invaluable to us as it helps us improve. We hope you'll give us the opportunity to serve you again.Warm regards,Hotel Management
by A traveller
I would stay again
Posted Feb. 25, 2024 on HotelsOur check in was quick and easy. Only problem was people in other rooms was very loud.
Comment from Hotel Management
Feb. 26, 2024 by GM, Hotel Management
Dear Jennifer,We're thrilled to hear you enjoyed your stay and found our check-in process efficient! We apologize for any disturbances caused by other guests. Your comfort is our top priority and we'll certainly look into this matter. We can't wait to welcome you back for another wonderful experience at our hotel. Thank you for your review!Warm regards,Hotel Management
by A traveller
Posted Feb. 20, 2024 on Expedia
For the price of the room, I wasnt surprised by the condition of it. Our shower had hair on the walls. There were only 2 bath towels in the room. The comforters are white, which were pretty, but they had stains on them. The lady who checked us in was extremely helpful and nice.
Comment from Hotel Management
Feb. 20, 2024 by GM, Hotel Management
Dear Rebecca, Thank you for your feedback. We apologize for the inconvenience you experienced. Your observations help us improve our services. We're pleased to hear our staff made a positive impression. Rest assured, we're addressing cleanliness issues diligently to ensure a better experience for our guests. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management
by A traveller
Posted Feb. 18, 2024
The bathroom was dirty, my wife had to wipe down the toilet before she could pee. There was pubic hair in the shower, hair in the sink, the mirrors were filthy. I went and got cleaning supplies to wipe things down.
Comment from Hotel Management
Feb. 19, 2024 by GM, Hotel Management
Dear Jarrard,We sincerely apologize for the inconvenience experienced during your stay. We understand that cleanliness is paramount, and we're sorry we failed to meet your expectations. Your feedback is invaluable, and we will use it to reinforce our cleaning protocols to ensure this doesn't happen again. We hope you'll give us another chance to provide you with the high-quality experience you deserve.Warm regards,Hotel Management
by A traveller
Posted Feb. 18, 2024 on Expedia
Affordable
Comment from Hotel Management
Feb. 19, 2024 by GM, Hotel Management
Dear Daniel,We're thrilled to learn that you found our hotel to be affordable! Our team works tirelessly to provide excellent service without compromising on value. Thank you for choosing to stay with us and for sharing your experience. We hope to welcome you back again soon for another memorable stay.Warm regards,Hotel Management
by A traveller from St Louis
Posted Feb. 6, 2024 on Expedia
Very bad breakfast
Comment from Hotel Management
Feb. 6, 2024 by GM, Hotel Management
Dear Sharon,Thank you for sharing your experience with us. We're genuinely sorry to hear that our breakfast did not meet your expectations. We are always striving to enhance our offerings and your feedback is invaluable in this process. We hope you will give us another chance to impress you with the improvements we make based on your input. We look forward to welcoming you back soon.Warm regards,Hotel Management
by A traveller
Posted Feb. 4, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by GM, Hotel Management
Dear Tina,Thank you for choosing our hotel and taking the time to rate us with a perfect 10/10! We are delighted to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we are thrilled to have met your expectations. We look forward to welcoming you back for another exceptional stay in the future.Warm regards,Hotel Management
by A traveller
Con artist
Posted Jan. 31, 2024 on HotelsThe stay was ok. My room was clean. The issue I am having was being charged extra for a room. They double charged me for a room, and still fighting to get refund. Will never visit again.
Comment from Hotel Management
Feb. 1, 2024 by GM, Hotel Management
Dear Ronald,We sincerely apologize for any inconvenience caused during your stay. We greatly value your feedback and take the matter seriously. We assure you that our team is looking into this situation to ensure it is resolved appropriately. We hope you give us another chance to offer you an improved experience.
by A traveller
Posted Jan. 29, 2024 on Expedia
Was dirty right by the doors. Cigarette butts and dog poop were right in the doorway. The outside door slammed shut very loudly.
Comment from Hotel Management
Jan. 30, 2024 by GM, Hotel Management
Dear Stephanie,Thank you for your feedback. We deeply apologize for the unpleasant experience at our hotel. Please know, cleanliness and tranquility are our top priorities, and we're disappointed to hear we did not meet your expectations. We've noted your concerns and will work diligently to rectify these issues. We hope you'll consider staying with us again for a more enjoyable stay. Thank you for choosing our hotel.Warm regards,Hotel Management
