Ratings based on 848 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from PICKTON
Posted May 7, 2024
This property appeared to have been renovated. From the exterior, it was very attractive. The bedroom area was clean and attractive, but the bathroom looked dirty. The top screw of the curtain rod was pulled out of the wall on both ends, and I could not keep the shower curtain closed. It allowed water to leak out in the floor. The bathroom was cramped. You had to crawl between the sink and the toilet to open or close the bathroom door. One night, the fire alarm went off three times, starting at 1:30 in the morning. After the 2nd time, I called the front desk and the night clerk said she didn’t know what was going on. While we were on the phone she announced that the fire department was arriving. The 3rd time it went off, my husband got up, got dressed and went up to the front desk. The clerk said the fire department had checked things out and found nothing wrong. On Saturday night, the music from the club was so loud that you could hear it in our room until around 2:00 am. We will not stay there again.
Comment from Hotel Management
May 7, 2024 by kd, Hotel Management
Dear Pamela,I am so sorry to hear about your disappointing experience with us, it’s always our intention to provide great accommodations and customer service and it looks like we failed horribly. Please accept our sincerest apologies, truly. One negative incident is enough let alone 3. The fire alarm was an unfortunate system glitch in the middle of the night but the staff not responding well is inexcusable. So are the bathroom conditions. I’m thankful that you reached out to share your experience as your feedback will help us improve our processes to serve our guests better. I will be talking with our staff about this unacceptable circumstance as a group tomorrow. If you ever find yourselves in Del Rio again, lunch or dinner is on us in our restaurant even if you don't stay here.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER
by A traveller
Hotel Review
Posted Jan. 4, 2024 on HotelsThe hotel staff was very kind and helpful. The room was clean and the bed was as comfortable as a hotel bed can be. I enjoyed the stay. I had issues with hot water for my morning shower, which I later found out was due to issues with the water pump. Also, the coffee pot was already full of water, which I thought was kind of gross. I went to Starbucks.
Comment from Hotel Management
Feb. 2, 2024 by kd, Hotel Management
Dear Kristy,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I do apologize for the water issues, the water in your room coffee maker is most likely from the housekeeper running through the cleaning process and she forgot to finish.. either way it is disconcerting and I do apologize for the faux pas. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER
by A traveller
Posted Jan. 1, 2024 on Expedia
Good stuff!
Comment from Hotel Management
Jan. 4, 2024 by kd, Hotel Management
Dear James,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER
by A traveller
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Jan. 4, 2024 by kd, Hotel Management
Dear Jennifer,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER
by A traveller
Posted Dec. 31, 2023 on Hotels
Comment from Hotel Management
Dec. 31, 2023 by kd, Hotel Management
Dear Denise,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER
by A traveller
Posted Dec. 28, 2023 on Hotels
Comment from Hotel Management
Dec. 28, 2023 by kd, Hotel Management
Dear James,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER
by A traveller
Posted Dec. 24, 2023 on Expedia
The bed was super uncomfortable and the restroom needs remodeling big time. Also please get free breakfast none of that paying stuff.
Comment from Hotel Management
Dec. 27, 2023 by kd, Hotel Management
Dear Edgar,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures with our bedding and bathroom improvements via our renovation efforts to address these problems to prevent future issues. Our breakfast buffet is free for our rewards members and we would be happy to sign you up for that free program if you are here again! Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER
by A traveller
Posted Dec. 18, 2023 on Expedia
Comment from Hotel Management
Dec. 20, 2023 by kd, Hotel Management
Dear Alex,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER
by A traveller
Posted Dec. 8, 2023
I loved the hotel, but unfortunately dusting in the rooms or wiping things down was not a priority. You could actually see where it was wiped and where it wasn’t, as the dust was thick. Not really what I want to see. The night table had sticky stuff on it and that was gross. It was quiet and I did appreciate that . The bed was comfy and room was nice and cold.
Comment from Hotel Management
Dec. 10, 2023 by kd, Hotel Management
Dear Tammy,I am sorry to hear about your disappointing experience with us, it is always our intention to provide exceptional accommodations. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion with a properly cleaned guest room.I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes to better serve our guests. We will definitely work with our housekeeping staff on this issue to ensure the proper cleaning of our guestrooms. If you are in Del Rio again please consider us with 20% off of your stay as a thank you for bringing this problem to our attention. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER
by A traveller
Posted Nov. 9, 2023 on Hotels
all the things were in bad condition the room had a bad smell everything was worn out dirty for $180 dlls I didn't like it at all absolutely nothing
Comment from Hotel Management
Nov. 9, 2023 by KD, Hotel Management
Dear Maria,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was not up to standard. We make every effort to provide a nice, clean room in an elevated environment and we feel terrible when that is not the guest experience. I will share your feedback with our staff to try and improve where needed. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER
