Ratings based on 679 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 29, 2024
Comment from Hotel Management
Apr. 19, 2024 by Julia, Hotel Management
Thank you Carl for your 5/5!
by A traveller
Posted Feb. 6, 2024 on Expedia
This property was great. We had a wonderful weekend at the Opal.
The only thing that we found curious and a little annoying was that we could have booked it ourselves and the daily rate would have been cheaper than we paid through Expedia.
Next time we will check on prices before using a travel website.
Comment from Hotel Management
Feb. 9, 2024 by Julia, Hotel Management
Thank you Gregory for your great review! We look forward to seeing you in the future!
by A traveller from Toronto
Posted Feb. 6, 2024 on Expedia
The physical aesthetics of the property was not as high end as the price would suggest. The hallway to our room had debris on the carpet as was not vacuumed enough. We did not feel like we were at a high end hotel.
Comment from Hotel Management
Feb. 9, 2024 by Julia, Hotel Management
Thank you Jennifer for your review. We are disappointed to read that your stay fell short of expectations and hope to see you in the future.
by A traveller
Posted Feb. 5, 2024 on Expedia
Hotel is beautiful. Only issue was the design of our room. TV was on the wall to the side of the bed and does not swivel. Also sink (and hair dryer) were located directly behind the wall where the bed is, so it can disturb someone trying to sleep.Bathroom and fixtures were beautiful, loved the espresso maker and coffee selections. The people who worked the valet parking were amazing.
Comment from Hotel Management
Feb. 9, 2024 by Julia, Hotel Management
Thank you for your great feedback!
by A traveller
Posted Feb. 4, 2024 on Expedia
Great location first class place.
Comment from Hotel Management
Feb. 9, 2024 by Julia, Hotel Management
Thank you Cesar for your great feedback!
by A traveller
Posted Jan. 31, 2024 on Expedia
This was my second time back at the Opal. They are extremely welcoming and most importantly accommodating. From the moment I checked in until I left, anything I needed or asked they were able to assist. The Pool area is the best part, staff is helpful to get you a seat by the pool. The bar outside bar has a big tv so I was able to watch the game. Brooke was awesome, as she remembered my drinks and even provided some great recommendations. Rather than go to another sports bar near by, I had friends just come meet me there! Even when the area got super busy for the game, she went out of her way to make sure myself and others staying there were taken care of!
Comment from Hotel Management
Feb. 9, 2024 by Julia, Hotel Management
Thank you Anthony for your great feedback! We hope to see you back soon!
by A traveller
Posted Jan. 31, 2024 on Expedia
LOVED. So classy and clean, pool lounge is beautiful with great service staff. Steps from the beach, 15 min walk to downtown. Zero complaints here
Comment from Hotel Management
Feb. 9, 2024 by Julia, Hotel Management
Thank you Annie for your great feedback! We look forward to welcoming you back!
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Feb. 9, 2024 by Julia, Hotel Management
Thank you Elizabeth for your feedback!
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by Julia, Hotel Management
Thank you Shelby for your 5/5 rating!
by A traveller
Posted Jan. 26, 2024 on Expedia
I’m surprised this place has such great reviews. Price is outrageous for what it is which is straight up ghetto… My biggest complaint is the lack of sleep- this hotel is LOUD! We had the king suite and were located on the second floor. It sounded like elephants walking around all night, throwing suitcases on the ground every 5 mins. I eventually had to call the front desk at midnight to complain and they settled down for a whole 30 mins, I think I finally got to sleep about 3 AM. The hotel only had 1 of the 2 elevators working, so we constantly had to take the stairs unless we wanted to wait for over 20 mins to get an elevator. They don’t have plans to fix the elevator either which was clear. The room was very dusty, I had a hard time breathing in the room. The toilet paper holder wasn’t secure to the wall, not sure why. The balcony was a fake balcony- it wasn’t even an arm length big so you couldn’t even sit out there. The “balcony” overlooked the spa where people were constantly hanging out in their robes mingling and smoking, so not ideal as a pregnant woman wanting a peaceful weekend. Very disappointed, we will not be back. The W in Ft. Lauderdale is way better and actually the same price. I also put up a do not disturb sign on the door to come back and find our room picked up which was also weird… the sister hotel the Atlantic suites is also a step up from here, the lobby may not be as nice but the rooms are clean, beds are comfortable, and the hotel rooms are quiet.
Comment from Hotel Management
Jan. 26, 2024 by Julia, Hotel Management
Thank you for your review. We are all disappointed to read about your very unusual experience and apologize that your stay fell short of expectations. Your comments have been shared with the management team, as we take all such comments seriously. We do hope that you choose to return in the future.
