La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver Reviews

Hi, Jennifer.We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Hi, Christopher.Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.Your reservation was nonrefundable reservation even you checked out earlier than scheduled check out day.I knew you asked Expedia for the refund claiming there was a bedbug in the room and when Ms. McKanzie from Expedia called me yesterday she tole me she had the pictures showing bedbugs received from you.I gave my email address and asked her to email me. But I didn't have yet. So, I called Expedia and here is case number for this claim because I didn't see any sign of bedbug in the room before 1 year and after where you stayed one night. Case # is124319633.I am waiting Expedia's investigation result now.I hope Expedia report to you too.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you very much for your comments again! Mike Lee/GM2-21-2024

Hi, Wally.Hi, Gary.Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.We have a list of restaurants for free delivery food service and there are a lot of restaurants within 2 mil radius from us. And i am sorry that we are located just side of I-76 and this highway is busy high way.We are converting the bathtub to shower room now.I also planned to change the carpet on hallways, upgrading the lobby, and breakfast area. Finally, I plan to remodel the breakfast area, lobby tile, paint in the room and hallways again, counter, and elevator. So far for the last year, we changed mattresses, paint at hallways with stairs, door lock, windows, and curtain in all of rooms. It will take time to finish all of these. But We will continue the upgrade renovation.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you very much for your comments again! Mike Lee/GM

Hi, Gary.Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.Our pet fee policy is same as all other Wyndham franchise hotels because we adopted the pet fee policy from Wyndham pet fee policy in amount of per fee and maximum pet fee change amount, etc..Also, the pet fee charge amount posted to all other reservation office as well as our front desk.The pet fee policy from Expedia's side should posted our pet fee policy too. I will double check again.We are converting the bathtub to shower room now.I also planned to change the carpet on hallways, upgrading the lobby, and breakfast area. Finally, I plan to remodel the breakfast area, lobby tile, paint in the room and hallways again, counter, and elevator. So far for the last year, we changed mattresses, paint at hallways with stairs, door lock, windows, and curtain in all of rooms. It will take time to finish all of these. But We will continue the upgrade renovation.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you very much for your comments again! Mike Lee/GM