Ratings based on 912 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 21, 2024
Comment from Hotel Management
May 23, 2024 by Hotel Manager, Hotel Management
Dear Sue,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager
by A traveller
Posted Feb. 27, 2024
there were empty muffin papers & snack empty wrappers when we got to our room. Was cleaned up fast after we called. also someone left their glasses in the room & a power cord
Comment from Hotel Management
Feb. 28, 2024 by Hotel Manager, Hotel Management
Dear Deedee,Thank you for your kind feedback. We apologize for the oversight in the cleanliness of your room upon arrival. It's disappointing to hear about the muffin papers, snack wrappers, and the left-behind items. We appreciate your understanding, and we're glad to hear that our staff promptly addressed the situation after your call. We hope you'll consider staying with us again, providing a more seamless experience in the future.Sincerely, Hotel Manager
by A traveller
Posted Feb. 26, 2024 on Hotels
Very Comfortable Room. Great Value.
Comment from Hotel Management
Feb. 27, 2024 by Hotel Manager, Hotel Management
Dear Kenneth,Thank you for your positive feedback! We're thrilled to hear that you found your room very comfortable and that you considered it a great value. Providing a comfortable and enjoyable stay is our goal, and we appreciate your recognition. We look forward to hosting you again in the future!Sincerely, Hotel Manager
by A traveller
Posted Feb. 24, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Hotel Manager, Hotel Management
Dear Alex,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
by A traveller
Posted Feb. 16, 2024 on Expedia
Very friendly service
Comment from Hotel Management
Feb. 17, 2024 by Hotel Manager, Hotel Management
Dear Darrin,Thank you for your wonderful feedback! We're delighted to hear that you experienced very friendly service during your visit. Providing exceptional hospitality is a priority for us, and it's rewarding to know that our team made a positive impression on you. Your kind words are truly appreciated, and we look forward to welcoming you back for more friendly service in the future. Sincerely, Hotel Manager
by A traveller
Posted Feb. 14, 2024 on Expedia
Location
Comment from Hotel Management
Feb. 15, 2024 by Hotel Manager, Hotel Management
Dear David,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager
by A traveller
Posted Feb. 12, 2024 on Hotels
Comment from Hotel Management
Feb. 13, 2024 by Hotel Manager., Hotel Management
Dear Guest,It's great to hear that you had an excellent stay at our hotel. We are committed to providing the highest level of service to our guests. Your wonderful perfect review is an acknowledgment of our team's hard work, and it motivates us to sustain our efforts on your behalf. We look forward to seeing you soon and providing you with an unparalleled hotel experience once again.Sincerely, Hotel Manager
by A traveller
Posted Feb. 9, 2024 on Expedia
Very little breakfast food was provided for guests. Three yogurts (total) were available for all the guests staying in the hotel and cereal. Food was gone by 8:30 though we were told breakfast was available until 10am. Apparently it was first come, first serve. There were no gluten free or dairy free options such as eggs, sausage, fruit, or potatoes despite my request the night before. We arrived and checked in at 11pm and someone from house cleaning woke us up at 9am, knocking on the door to see if we were gone. Check out was at 11am. Sleep and breakfast were are 2 goals and both proved disappointing.
Comment from Hotel Management
Feb. 9, 2024 by Hotel Manager., Hotel Management
Dear Hilary,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager
by A traveller
Posted Jan. 8, 2024 on Expedia
Room was cold when we showed up. Turned heat on and since it was taking a bit to heat up; went out eat. Turned it up a little more, upon retuning it was like a hot box. Couldn’t sleep very well as it was harder to cool down without opening windows and sweat the whole night and unable to sleep.
Comment from Hotel Management
Jan. 9, 2024 by Hotel Manager, Hotel Management
Dear Marc,We are sorry to hear about the discomfort with the room temperature during your stay. It's understandable how difficult it can be to regulate the temperature once it becomes too hot. I apologize for the inconvenience and the impact it had on your sleep. Your feedback is important, and I'll ensure this is shared with the team to address temperature control better in the future. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
by A traveller
Posted Dec. 26, 2023 on Expedia
Given a smoking room when a non smoking room was booked. Asked the front desk to switch to a non smoking room and was told there were none available.
Comment from Hotel Management
Dec. 27, 2023 by Hotel Manager, Hotel Management
Dear Billy,We apologize for the inconvenience you experienced with the room type discrepancy. Regrettably, a non-smoking room wasn't available as booked. We take this matter seriously and will review our procedures to prevent similar issues in the future. We hope to have the opportunity to provide a more satisfying experience during your next stay.Sincerely, Hotel Manager
