Ratings based on 190 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 26, 2024 on Expedia
The staff was friendly and very helpful.
Comment from Hotel Management
Feb. 28, 2024 by Chris, Hotel Management
Thank you for your feedback we hope to see you in the near future!
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 26, 2024 by Chris, Hotel Management
Thank you for your feedback we are happy you enjoyed your stay. We hope to see you in the near future.
by A traveller
Posted Jan. 23, 2024 on Expedia
Free DINNER, of Course! It was Little Caesar's Pizza, and Spaghetti with meat sauce. The pizza had cooled, however. A microwave oven in the Dining Area would have been Nice.
Comment from Hotel Management
Jan. 26, 2024 by Chris, Hotel Management
Thank you for the feedback we greatly appreciate it! We are ahppy to hear you enjoyed your stay and hope to see you in the near future!
by A traveller
Posted Jan. 23, 2024 on Expedia
The hotel staff are amazing my check in was amazing so nice informed of activities in the area and clean!
Comment from Hotel Management
Jan. 26, 2024 by Chris, Hotel Management
Thank you for the feedback we greatly appreciate it! We are ahppy to hear you enjoyed your stay and hope to see you in the near future!
by A traveller
Posted Jan. 7, 2024 on Hotels
Comment from Hotel Management
Jan. 8, 2024 by Chris, Hotel Management
Thanks you for your feedback we greatly appreciated. We hope to see you in the near future!
by A traveller
Posted Dec. 31, 2023 on Expedia
One of the worst hotel stays I've ever had. The fire alarm malfunctioned every night, blasting out an ear-splitting alarm that woke us up in a panic and terrified my kids. We had to go outside more than once in our pajamas. Management wasn't proactive about fixing the problem or even communicating with us about it. Elevators were out for three days because the alarm was tripped, so we had to use the stairs. What if there had been an actual fire? Everyone would have ignored the alarm. There was also a broken fire exit sign on the first floor - I hope the Dearborn Fire Department shows up for an inspection very soon. Other problems, unrelated to the fire alarms: one of our showers had a broken handle and only had cold water; the food was inedible (you can eat a better breakfast at a gas station); and the hallways had smelly cooking odors. Stay here if you really need a suite, but don't expect it to be nice.
Comment from Hotel Management
Jan. 1, 2024 by Chris, Hotel Management
We appologize to hear that you may had experienced some inconviences during your stay, we strive for guest satisfaction and hospitality. We hope we can make this up to you in the near future.
by A traveller
Posted Nov. 16, 2023 on Expedia
Very clean
Comment from Hotel Management
Jan. 1, 2024 by Chris, Hotel Management
Thank you for your feedback we are happy to hear you enjoyed your stay.
by A traveller
Posted Nov. 6, 2023 on Expedia
Room had roaches! Scared my kids and they have the nerve to not offer a full refund! Will never stay here again!!
Comment from Hotel Management
Nov. 7, 2023 by Chris, Hotel Management
We appologize for the inconviences you may have experienced. We will product or investigation and get back with you
by A traveller
Posted Oct. 31, 2023 on Expedia
Good news first. The lady managing the breakfast area was great. I do not recall her name (this was Sunday, Oct 29, 2023). She was so friendly and kept up with a very busy morning, we tipped her $20. Now the bad news. This room was reserved as one of your Handicapped Accessible Suites. It wasn't. No grab bars in shower or for the toilet. In addition the toilet seat was not raised. We enquired and were told no other rooms were available. Then the fire alarm went off about 1 AM. We dressed and were leaving when staff told us "some kids" pulled the alarm. It went off 2 more times until it was reset. By then our night's sleep was ended. When we were in the lobby we also learned that a car in the parking lot had been broken into and robbed. When the 3 of us got back to the room, I said "Welcome to Detroit". This was our first stay at an IHG property. Our overall disappointment was sealed when, on departure, I asked if there would be an adjustment to to our bill and I was told no. We will not be back.
Comment from Hotel Management
Oct. 31, 2023 by Chris, Hotel Management
Sorry to hear about your inconviences you had experienced during your stay. As an IHG property we strive for customer service and hope we can make it up to you in the near future!
by A traveller
Posted Oct. 27, 2023 on Expedia
Nice property. You can start seeing signs of getting older. Breakfast was good.
Water pressure in the morning is terrible. I was told that pool is open 24 hrs but that was not accurate, it was closed when I stopped by at 11pm, showergel pump was empty, had to go down the desk and ask some...several things that was just not worth the price I paid.
Comment from Hotel Management
Oct. 28, 2023 by Chris, Hotel Management
Thank you for the feedback we aprreciate it! We are happy to hear you enjoyed your stay and hope we can make up the inconviences you had experienced to you in the near future!
