Ratings based on 208 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 28, 2023 on Wotif
by A traveller
Posted Oct. 26, 2023 on Expedia
The lobby is not ideal for this rating,
The breakfast quality wan not good , the timing of breakfast is not good.
Also in the room were many small cockroaches,
That is a sign of negligence
by A traveller
Posted Oct. 14, 2023 on Expedia
by A traveller
Posted Jun. 3, 2023 on Expedia
I stayed in the Deluxe Twin Room room, the room is extremely small, the bathroom is very old and smells with the strong cleaning chemicals. The staff are not very nice. However, the hotel is relatively near to the Metro station and the Mall.
Comment from Hotel Management
Jun. 5, 2023 by Abdul Samad, Hotel Management
Dear Mr. Abdalla,Thank you for taking the time to share your feedback regarding your recent stay at our establishment. We sincerely apologize for any inconvenience you experienced during your visit.We understand that the size of the room did not meet your expectations, and we regret any discomfort it may have caused. We continually strive to provide comfortable accommodations for our guests, and we appreciate your comments as they help us identify areas for improvement.Regarding the bathroom, we apologize for any unpleasant smell you encountered. We are committed to maintaining a clean and fresh environment, and we will address this issue promptly to ensure it does not recur in the future. Your feedback serves as a valuable reminder for our housekeeping team to use cleaning products in moderation.We are truly sorry to hear that you found our staff to be less than friendly. We pride ourselves on providing exceptional customer service, and it is disheartening to learn that we fell short of your expectations. We will investigate your concerns further and take appropriate measures to improve our team's friendliness and professionalism.We appreciate your honest feedback and the opportunity it provides for us to enhance our guests' experiences. Should your travels bring you back to our area, we would be grateful for the chance to regain your trust and provide you with the excellent service you deserve.Thank you once again for your valuable feedback.Warm regards,Front Desk Supervisor Abdul Samad.
by A traveller
Posted Apr. 20, 2023 on Expedia
by A traveller
Posted Apr. 17, 2023 on Expedia
Nice staff, great location
by A traveller from Nottingham
Posted Apr. 15, 2023 on Expedia
Great property!
by A traveller
Posted Feb. 28, 2023 on Hotels
by A traveller
Posted Jan. 4, 2023 on Hotels
This hotel is defenitly not a 4 star hotel , dirty and smell off smoke in the room and very noisy at night from the night club
Comment from Hotel Management
Jan. 27, 2023 by Abdul Samad, Hotel Management
Dear Natalia ,Thank you for choosing to stay at Lotus Grand Hotel Deira. We are truly disappointed to Hear that your expectations were not met in several aspects. Please allow us to extend our sincerest apologies for your less than favorable experience on this occasion and rest assured that we are working on addressing all our shortcomings. We hope that this will not refrain you from staying with us and we would be given another opportunity to be of service to you again. We strive to do our utmost to ensure that we provide our guests with a pleasant and enjoyable stay experience and we are sorry to learn that some aspects of your stay fell below your expectations.RegardsFront Desk Team.
by A traveller
Posted Jan. 4, 2023 on Expedia
The front desk guys were professional and nice, beautiful environment
Comment from Hotel Management
Jan. 27, 2023 by Abdul Samad, Hotel Management
Dear Osazuwa,Thank you for this wonderful feedback and for highly recommending us. The team strives to provide our guests with the warmest hospitality and most efficient service, and it makes me happy to hear this was achieved during your stay. Your compliments are not only rewarding, but also encouraging.We hope that we will have an opportunity to welcome you back at Lotus Grand Hotel Deira.Yours sincerely,Front Desk Team.
