Ratings based on 835 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 31, 2024
The Hotel is Amazing and Beautiful. The staff especially Jiignesh and Mujtaba made the stay even better. They treated us like royalty 🙏.
The Hotel is located perfect to go everywhere. Is right at the center of all attractions. We definitely going again.
Comment from Hotel Management
Apr. 1, 2024 by Hakan Ozel, Hotel Management
Dear Mr. Christian, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.It was a pleasure having you with us. Our team takes immense pride in ensuring that every guest feels welcomed and valued, and it's delightful to know that their efforts have made a positive impact on your stay.Your feedback will be shared with our colleagues, especially with Jignesh and Mujtaba, as it serves as encouragement for the team to continue delivering exceptional service.Once again, thank you for choosing Shangri-La Dubai. Your satisfaction is our priority, and we eagerly anticipate your return.Your Sincerely, Hakan Ozel Area General Manager, Operations of Shangri-La Dubai
by A traveller
Posted Mar. 31, 2024
Comment from Hotel Management
Apr. 2, 2024 by Hakan Ozel, Hotel Management
Dear Mr. Christian, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
by A traveller
Posted Mar. 16, 2024
The view was nice and the staff were all friendly, however..
While staying here after the second day there was a leak. The leak spread from The bathroom into the room beside the minibar and the bed. This left the carpet wet, and was uncomfortable to walk on. After fixing the leak and trying to dry and cover the mess.. Instead of compensating me for the inconvenience I was given some fruit and around a mere 80 aed off the entire bill. I never actually got any discount because the deposit I put down was held and posted then they also charged me again for what was supposed to be what I paid at checkout. I should have been cleared of the other posted transaction, instead now I’m being told I have to wait for the other transaction. I hope this isn’t the average encounter here but this was my experience.
I have never had an experience like this in my travels. All other hotels I have stayed at my deposits were always immediately released and if there was a problem with my room I got a complimentary upgrade. They did not seem interested in making sure I was comfortable and treated fairly as a guest. Regardless of a leak being out of their control I expect near perfection from a 5 star hotel.
Comment from Hotel Management
Mar. 20, 2024 by Hakan Ozel, Hotel Management
Dear Mr. Justin, Thank you for taking your valuable time to share your honest review on Expedia. We very much regret the shortfalls which occurred during your visit that caused you a discomfort. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your rightful expectations. Thank you for your feedback and please rest assured that all these points brought forward by you were addressed to division heads concerned to tackle further and ensure to avoid any similar occurrence of such flaws in the future. I do hope that you will give us another chance to be able to welcome you back at Shangri-La Dubai so that we could exceed your expectations and redeem ourselves.Your Sincerely, Hakan Ozel Area General Manager, Operations of Shangri-La Dubai
by A traveller
Posted Feb. 5, 2024 on Expedia
service is amazing
Comment from Hotel Management
Feb. 6, 2024 by Hakan Ozel, Hotel Management
Dear Jackson, Many thanks for taking your valuable time to post your review on Expedia. We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
by A traveller
Posted Feb. 5, 2024 on Expedia
The property is nice, location is convenient enough. However, what sets this Shanghai-La apart was their management team and the hotel staffs, we felt genuinely welcomed and every staffs that we came across was very friendly and hospitable. Especially Horizon Club staffs Janeth, Rajiv and Keith, they all served us exceptionally well, a beyond 5 star service especially from Janeth, on our very last afternoon Janeth personally cut and prepared a fruit platter for us and had made us tea to go just before we checked out, we were deeply touched by their outstanding services. House keeping Aslam not only placed a vase with roses in our room but had left a handwritten note to thank us, very nice personal touch. Managers at the lobby performed equally well, very accommodating and have arranged a late checkout for us without our request, our flight was 1:55am in the morning, being able to relax in our room and the Horizon Lounge had made our stay at this Shangri-La Dubai extra relaxing and comfortable. Overall, we are more than satisfied with everyone’s service at this hotel. We initially stayed three nights but had returned for additional three nights at this hotel solely because of the staff’s excellent and exceptional services. Great job everyone at the Shanghai-La Dubai, your upper management should be very proud of all of you and the hotel!
Comment from Hotel Management
Feb. 5, 2024 by Hakan Ozel, Hotel Management
Dear Tony, Many thanks for taking your valuable time to post your review on Expedia and for highly commending the exceptional service of Janeth, Rajiv, Keith and Aslam.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
by A traveller
Posted Feb. 4, 2024 on Expedia
service is a 10/10
everyone remembers your name
Comment from Hotel Management
Feb. 5, 2024 by Hakan Ozel, Hotel Management
Dear Jackson, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
by A traveller
Posted Feb. 4, 2024 on Expedia
The most we like about this is their friendly and hospitable staffs.
Comment from Hotel Management
Feb. 9, 2024 by Hakan Ozel, Hotel Management
Dear Tony, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
by A traveller
Posted Feb. 3, 2024 on Expedia
Overall ok but bathroom faucets and shower leaking
Comment from Hotel Management
Feb. 5, 2024 by Hakan Ozel, Hotel Management
Dear Parveen, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We appreciate not only positive comments but also constructive feedback which help us in the continuous improvement of our product and services. Rest assured that your concern regarding the maintenance issues have been brought to the attention of our respective Division Head, and we are taking immediate steps to address it accordingly. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
by A traveller
Posted Feb. 2, 2024 on Expedia
Best service in 40 countries I have visited
I did not like the air freshener in entire hotel. The scent was unpleasant
Need a fruity scent would be better.
Comment from Hotel Management
Feb. 5, 2024 by Hakan Ozel, Hotel Management
Dear Bonita, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.We appreciate not only positive comments but also constructive feedback which help us in the continuous improvement of our product and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Feb. 5, 2024 by Hakan Ozel, Hotel Management
Dear Humera, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
