Ratings based on 94 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 6, 2024 on Hotels
Comment from Hotel Management
Jan. 12, 2024 by Hakan Ozel, Hotel Management
Dear Warren, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
by A traveller
Posted May 10, 2023 on Expedia
by A traveller
Posted Dec. 26, 2022 on Hotels
Comment from Hotel Management
Jan. 3, 2023 by Hakan Ozel, Hotel Management
Dear Eran,Happy New Year to you and to your loved ones! We hope you had a wonderful celebration. Thank you very much for choosing Shangri-La Dubai and taking your valuable time to post your feedback on Expedia.As we pride ourselves in offering the highest levels of care and hospitality to all our guests, we are delighted to read you had a wonderful experience and enjoyed our services whilst staying with us. Thank you for your excellent remarks, it was our pleasure to be of service to you during your visit. We thank you for your patronage and look forward to welcoming you back at Shangri-La Dubai in the near future. With kind regards,Hakan OzelGeneral Manager
by A traveller
Posted Oct. 17, 2022 on Expedia
I expected a 5 star and it was a 3 star. The whole 20th floor and our room smelled like cigarettes with plug in purifiers in the halls. No sound proofing so woke up to the prayers outside on the loud speakers at 5:30am everyday. The washing machine cord was duck taped to the ground around around the toilet in the powder room.
The positives were the lobby was beautiful and concierge and check in staff was friendly, efficient and helpful.
Comment from Hotel Management
Oct. 24, 2022 by Hakan Ozel, Hotel Management
Dear Kailey,Thank you for taking your valuable time to share your honest review on Expedia following your patronage at Shangri-La Dubai. We very much regret the shortfalls occurred during your visit and that we fell short in meeting your expectations with regards to our services. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Thank you for your detailed feedback, rest assured that all these points brought forward by you were addressed with division directors involved to tackle further and ensure to avoid any similar occurrence of such flaws in the future. I do hope that you will give us another chance to welcome you back at Shangri-La Dubai so that we would exceed your expectations and redeem ourselves. Rest assured, we will try our best to give you a great hotel experience that so many of our guests have grown so fond of.Sincerely yours,Hakan OzelGeneral Manager
by A traveller
Posted Sep. 28, 2022 on Expedia
From an American standpoint and someone that is very meticulous. I sent 5 of my adult children to Dubia ages 22-25 and from the moment they arrived they were in complete awe of the property! I received numerous videos and pictures of the lobby as well as the apartment and it superseded all online photos. My children were raised with the finer things and this was definitely on point. I can’t wait to visit.
Comment from Hotel Management
Oct. 10, 2022 by Hakan Ozel, Hotel Management
Dear Meyani,Thank you very much for choosing Shangri-La Dubai for your children’s recent stay and sharing your wonderful review on Expedia.We are happy to read that they all enjoyed their overall experience and were satisfied with our products and services during their visit. Our goal for our guests is always to experience Shangri-La Dubai’s unique spirit of hospitality and a feeling of being taken care of. And we are indeed happy to read that we were able to meet your expectations and create a memorable experience for your family. Our heartfelt gratitude for their patronage and we are looking forward to welcoming you and your family back again at Shangri-La Dubai in the near future. With warm regards,Hakan OzelGeneral Manager
by A traveller from Bradenton
Posted Sep. 26, 2022 on Expedia
The studio apartment condition doesn’t compare to the hotel which is well maintained. There was unpleasant smell from the beginning in the room and halls. Better to stay in the hotel rooms than apartments/ studios.
Comment from Hotel Management
Oct. 4, 2022 by Hakan Ozel, Hotel Management
Dear Amer,Thank you for staying at Shangri-La Dubai and taking your precious time to post your honest review on Expedia.We regret to note that we fell short in meeting your expectations with regards to your guest room experience. We have noted your feedback with on the areas concerned and will certainly discuss the matters at length with our division directors involved to look at ways to tackle the points brought forward. Your comments are very much appreciated and will assist us in our efforts to continuously enhance the quality of our products and standards.Thank you for your patronage and we hope to welcome you back again at Shangri-La Dubai in the near future so that we would have the chance to exceed your expectations and give you a great hotel experience that so many of our guests have grown so fond of.Sincerely yours,Hakan OzelGeneral Manager
by A traveller
Posted Aug. 11, 2022 on Expedia
Old bathroom, no standing shower, sliding and dangerous bathtub to be used as a standing shower. After my complain, they switched me to another room but smaller than the executive apartment I had rented.
Comment from Hotel Management
Aug. 18, 2022 by Hakan Ozel, Hotel Management
Dear Maria-Nazare,
Thank you for staying at Shangri-La Dubai and taking your valuable time to post your honest review on Expedia.
We regret to read that we fell short in meeting your expectations with regards your guest room experience. We have noted your feedback on the areas concerned and have instantly addressed the matters with our division directors involved. Rest assured, the necessary measures are marked to ensure future the instance of similar flaws will be avoided. Thank you for bringing this forward, your feedback will certainly assist us in our efforts to continuously improve the quality of our service standards.
We hope that you will give us another chance to welcome you at Shangri-La Dubai in the future so that we would exceed your expectations and give you a great hotel experience that so many of our guests have grown so fond of.
With kind regards,
Hakan Ozel
General Manager
by A traveller
Posted Jun. 27, 2022 on Expedia
by A traveller
Posted Jun. 27, 2022 on Expedia
by A traveller
Posted Jun. 23, 2022 on Expedia
Nice place to stay.
Comment from Hotel Management
Jun. 23, 2022 by Hakan Ozel, Hotel Management
Dear Sahil,
Thank you for taking your precious time to share your feedback on Expedia.
We are happy to learn that you were satisfied with our services rendered during your visit and we appreciate your kind remarks.
It was our privilege to serve you throughout your stay and we look forward to welcoming you back at Shangri-La Dubai in the not too distant future.
With best regards,
Hakan Ozel
General Manager
