Ratings based on 455 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 29, 2024 on Expedia
When we went to check in the front staff said the system had gone down and they were unable to check us in and it would take about 20 mins. An hour later we insisted that they check us in manually. The room was decent but I found cockroaches in the bath and the kitchen sink faucet was extremely loose. The do not disturb sign was malfunctioning on the door and therefore cleaning never came to clean the room until I insisted on fresh towels on the 3rd day. For our week stay they only cleaned the room twice and only after I insisted they send someone up. It is quite far from downtown so you need a car. The free parking was excellent.
Comment from Hotel Management
Mar. 6, 2024 by Hotel Management, Hotel Management
We are sad to read your comment and to hear about the situation you have experienced in our hotel.
by A traveller
Posted Jan. 26, 2024 on Expedia
Perfect service
Comment from Hotel Management
Jan. 28, 2024 by Hotel Management, Hotel Management
Dear Guest Thank you so much for taking the time to post a review, we are so happy that that you enjoyed our service during your stay, we work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear, We’d love to welcome you back soon.Warmest Regards.Hotel Management. Vintage Grand Hotel.
by A traveller
Posted Jan. 22, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by Management Team, Hotel Management
Dear Our Valued Guest,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management
by A traveller
Posted Jan. 12, 2024 on Expedia
The staff don’t respond on time when you call.
They don’t clean the room,they just lay the bed and that’s all.
Everything there was bad.
I and my husband didn’t enjoy our stay,so sad.
Comment from Hotel Management
Jan. 23, 2024 by Management Team, Hotel Management
Dear Ms. Eva,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by Hotel Managment, Hotel Management
Dear Valued Guest, Thank you for taking the time to fill the feedback about your recent visit at VINTAGE GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service. Thank you for all your choicest accolades. Kind Regards Hotel Management
by A traveller
Nice hotel , poor service
Posted Jan. 2, 2024 on HotelsThe hotel is good. Almost no WIfi , guest service is not helpful
Comment from Hotel Management
Jan. 23, 2024 by Management Team, Hotel Management
Dear Our Valued Guest,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the Wifi inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management
by A traveller
Reception staff was so rude
Posted Jan. 2, 2024 on HotelsIt was 7 days family trip and the start was really good. The location was not so convenient, but it was ok to take a taxi to go to those visiting spots. There was nothing much around the hotel like coffee shop, restaurants and etc. The room was clean and tidy. My parents were satisfied with almost everything. All the staffs were so kind and nice except one reception staff whose name was Anila(?) or Anita Indian lady. She was so rude and not helpful when I spoke to her about my problem. She seemed not to care about customer service. It was so unpleasant to talk to her. She ruined my 6 days good experience with the Vintage grand hotel on my last day. I had to come home with such unpleasant experience which was so bad.
Comment from Hotel Management
Jan. 23, 2024 by Management Team, Hotel Management
Dear Our Valued Guest,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management
by A traveller
Posted Dec. 31, 2023 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Management Team, Hotel Management
Dear Our Valued Guest,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management
by A traveller
Posted Dec. 6, 2023 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by Hotel Managment, Hotel Management
Dear Valued Guest, Whilst it was a pleasure to have you as our guest at Vintage Grand Hotel, we are sorry to hear that you were not completely satisfied with your experience. Feedback like yours is very important to us and please be assured that your comments have been passed on to the team to see any required improvement and action. If you could kindly give us more information and write to me directly to gr.manager@vintagegrandhotel.com in the event you give us another chance to host you brilliantly and change your impression of our hotel. Thank you once again and we look forward to welcoming you back. Best regards Hotel Managment
by A traveller
Posted Oct. 8, 2023 on Hotels
Comment from Hotel Management
Dec. 3, 2023 by guest relation , Hotel Management
Dear Valued Guest,Thank you for taking the time to fill the feedback about your recent visit at VINTAGE GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.Thank you for all your accolades. Kind Regards Hotel Management
