Ratings based on 403 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Serene Escape with Stunning Views and Exceptional
Posted Feb. 19, 2024 on HotelsThe hotel boasts a pleasant location that offers a tranquil atmosphere, complemented by stunning views of the sea and the Palm Jumeirah area. The staff is incredibly welcoming, always smiling, and genuinely dedicated to ensuring guests have a delightful and joyful experience. The pool area is thoughtfully separated into family and adult sections, adding to the overall appeal. The rooms are roomy and comfortable, while the balcony provides the perfect spot for enjoying coffee in the morning and evening.
Comment from Hotel Management
Feb. 19, 2024 by Kashif , Hotel Management
Hello Hakan, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our location, staff, amenities, and accommodations met your expectations.It's fantastic to know that you found our hotel's location peaceful and scenic, with breathtaking views of the sea and the Palm Jumeirah area. We're also delighted that our staff's warm hospitality contributed to making your experience delightful. We take great pride in our team's dedication to ensuring every guest feels welcomed and valued throughout their stay.We're pleased that you appreciated the thoughtful design of our pool area, which aims to provide a relaxing environment for both families and adults alike.Furthermore, we're glad you found our rooms spacious and comfortable, with balconies perfect for enjoying moments of relaxation with a cup of coffee while taking in the beautiful surroundings.Your kind words motivate us to continue providing exceptional service and memorable experiences for all our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay soon. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out.Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A traveller
Posted Feb. 18, 2024 on Expedia
Great hotel for adults, but two areas for improvement to be considered a family friendly hotel. 1) Loud music most nights making it difficult with young children; and 2) Food options for children weren't great as part of the half board package
Comment from Hotel Management
Feb. 19, 2024 by Kashif , Hotel Management
Hello Philip, Thank you for your feedback! We appreciate your positive remarks about our hotel. We also value your constructive criticism regarding areas for improvement in catering to families.Regarding the loud music, we understand how this can be challenging for families with young children. We will review our entertainment schedule to ensure that quieter evenings are available, especially for families, while still maintaining a vibrant atmosphere for our adult guests.In terms of food options for children, we apologize for any inconvenience caused by the limitations within our half board package. We will certainly take your feedback into consideration and work on expanding our menu to include more child-friendly options that cater to diverse tastes and preferences.Your insights are invaluable to us as we continuously strive to enhance the experience for all our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we've made based on your feedback. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A traveller
Best stay
Posted Feb. 12, 2024 on HotelsHotel was amazing, staff very helpful, room clean and spacious. Amenities in place, lovely rooftop bar and restaurant. Pool and private beach amazing and lots of activities to do for adults and children.
Comment from Hotel Management
Feb. 12, 2024 by Kashif , Hotel Management
Hello Anire, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A traveller
Posted Jan. 29, 2024 on Expedia
We stayed at the W hotel for 5 nights and the hotel in the weekend is a club rather than a 5* hotel. Music is blasting from different directions literally all day/night. The hotel beach and swimming pool areas were populated by huge number of external guests and that really spoiled the hotel environment and the service one would expect from a 5* hotel. If you want to stay in a hotel that feels like a club in Ibiza, then this is a perfect place for you. If you want a relaxing and a nice ambient hotel with good service, then go elsewhere. Note: it was better during the week days but unfortunately the weekend situation killed the hotel for us.
Comment from Hotel Management
Feb. 1, 2024 by Kashif , Hotel Management
Hello Leili, Thank you for taking the time to share your feedback about your recent stay at the W hotel. We sincerely apologize for any inconvenience and disappointment you experienced during your weekend stay.It's disheartening to hear that the ambiance of the hotel, particularly during the weekends, did not meet your expectations for a 5-star experience. We understand the importance of a tranquil and relaxing environment, and we regret that the club-like atmosphere affected your overall impression.We genuinely appreciate your detailed comments as they provide valuable insights for us to address and improve upon. Rest assured, we will share your concerns with our management team to ensure that necessary measures are taken to enhance the guest experience, especially during peak times.We understand that you may have been looking for a more serene and exclusive experience at a 5-star hotel, and we regret that we fell short of delivering that during the weekends. Your feedback is crucial to our ongoing efforts to provide the best possible service to our guests.We hope you would consider giving us another opportunity in the future to showcase the true essence of the W hotel experience. Once again, we appreciate your candid feedback, and we sincerely apologize for any inconvenience caused during your stay.Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A traveller from kuwait
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Jan. 18, 2024 by Kashif , Hotel Management
Hello Abduallah, Thank you for sharing your experience about your recent stay at W Dubai - The Palm. I regret to read that you faced several challenges during your time with us. I have reached out to you directly to discuss your feedback further. Kind regards,Kashif Shimajiri Director of Quality Assurance
by A traveller
Posted Jan. 10, 2024 on Expedia
Never came back again.Ther day before we were to leave my wife had a bad case of food poising from one of the restaurants in the hotel. My wife was very sick, and I needed to call the doctor as she was very unwell (shacking, dehydrated, body aching then diarrhea and vomiting over 20 times with a temperature in excess of 38* to 39*).
The doctor came and put her on IV drip (4 different drips), plus medication. To make it worse my wife was bed ridden, we were all stressed, and I advised the reception that night that we would need to hold the room. They said it’s fine (no one has booked the room to date) and available to finalise in the morning.
To my dismay they then advised us we had to relocate to another smaller room the following day, whilst my wife was still in pain, lying in bed with still symptoms of diarrhea and vomiting. Whilst being sick my wife had to pack her bags with us and relocate to another floor which was way further from the lifts which aggravated my wife to walk further.
I believe before you give this room away it should be fully sterilised by health requirements which shocked me that it was leased to another party in a couple hours, we vacate the room.
We are very disappointed with the hotel and the way we have been treated, saying you probably got it from eating out of the hotel, but this was not the case as we didn’t leave the hotel for 2 days prior.
My daughter then got an eye infection and temperature over 39*, doctor believes it was from the pool
Comment from Hotel Management
Jan. 11, 2024 by Kashif , Hotel Management
Hello Harry, Thank you for sharing your experience about your recent stay at W Dubai - The Palm. I regret to read that you faced several challenges during your time with us. I have reached out to you directly to discuss your feedback further. Kind regards, Kashif ShimajiriDirector of Quality Assurance
by A traveller
Posted Jan. 8, 2024 on Expedia
Comment from Hotel Management
Jan. 10, 2024 by Kashif, Hotel Management
Hello Tracy, Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A traveller
Posted Jan. 3, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Kashif , Hotel Management
Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A traveller
Posted Jan. 3, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Kashif , Hotel Management
Hello Robert, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A traveller
Posted Jan. 2, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Kashif , Hotel Management
Hello Richard, Thank you so much for your fantastic review! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your future visits even more enjoyable, please let us know.We look forward to welcoming you back and serving you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
