Ratings based on 382 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 14, 2022 on Hotels
by A traveller
Posted Mar. 4, 2020 on Expedia
by A traveller from Madison, WI
Posted Dec. 29, 2019 on Expedia
This is the worst hotel I have ever seen in my life. It is so dirty that I left the moment I saw the room condition. The blankets are so dirty that it looked like someone puked on them. The towels were so disgusting as if someone had used them as toilet paper.
Don't be deceived by the pictures you see online, the hotel does not look anything like what you see in the pictures.
They deducted the cost of the first night although I left immediately.
Don't waste your money on this place, you can find much better hotels which cost the same.
by A traveller
Posted Oct. 1, 2019 on Expedia
Never again!
This property is infested with cockroaches and is extremely dirty. I complained several times about the cleanliness of the property and the cockroaches and I was simply moved to a room with even more cockroaches. The staff were so unhelpful and rude. I would never recommend this hotel to anyone.
Comment from Hotel Management
Nov. 2, 2019 by Richa Bali, Hotel Management
Dear Guest,
Greetings from Xclusive Group Of Hotels!!!
Thank you for sharing your experience from your recent stay at the Xclusive Hotel Apartments. Our hotel aims to provide a truly unique experience. Please accept our sincere apologies for the inconvenience caused to you during your stay. We assure you that it will not be repeated in the future.
We believe we are the best hotel apartments in Dubai and your feedback means a world to us. Once again I would like to thank you for taking the time out to post your review and we look forward to welcoming you back to our hotel in the future.
Thanks & Regards,
Richa Bali & Xclusive Team.
by A traveller from Agra
Posted Jul. 6, 2019 on Expedia
Booking confirmation not available had to pay separately at counter
Comment from Hotel Management
Aug. 3, 2019 by Richa, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted Jun. 21, 2019 on Expedia
Average
Quality decreasing day by day
Staff is great . Staff is giving their best
Comment from Hotel Management
Aug. 3, 2019 by Richa, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted May 19, 2019 on Expedia
by A traveller
Posted Apr. 13, 2019
We paid for an extra night at this property because we were arriving early morning and to my surprise they upgraded our room to a 2 bedroom especially that we were traveling with a 3 year old. The rooms are clean, well lit and amazing. The pool is clean and well attended. Sunil the Hotel Manager was very attentive and they are very lucky to have him because any issues I had were resolved expediently and with the highest professionalism. I would highly recommend this property to business travellers.
Comment from Hotel Management
Apr. 27, 2019 by Richa, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted Apr. 8, 2019 on Expedia
Very spacious apartment!!! The pool area was clean and quiet. We didn’t sit in the dining area for any meals so I cannot add any comments about it.
Comment from Hotel Management
Apr. 27, 2019 by RICHA, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted Feb. 19, 2019 on Expedia
