Ratings based on 968 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 16, 2022 on Expedia
To the manager of Ibis, I suggest you contact Expedia and find out why booking is not confirming on your end.
Otherwise, a good place to sleep. :)
Comment from Hotel Management
Oct. 11, 2022 by Sharon Hoyte Guest Relations Manager, Hotel Management
many thanks for your kind comments and should you wish to discuss any booking please call the hotel directly so we can help you.
by A traveller
Posted Sep. 11, 2022 on Expedia
My stay was disappointing due to these reasons,. No Internet, no TV, No iron, no one came to look at the why TV was not working even after calling at reception.
Staff was good.
Common toilets at ground floor feels like you are in a guest house.
Overall expeywas disappointing. I would suggest Clayton, they are next level.
Comment from Hotel Management
Oct. 11, 2022 by Sharon Hoyte Guest Relations Manager, Hotel Management
Thank you for taking the time to review your stay and i am sorry you were not satisfied with issues during your stay. I do assure you we have addressed issues that you have had and hope that you may give us another opportunity to redeem on this past experience by staying again in the future.
by A traveller
Be Warned Check the review before booking
Posted Sep. 8, 2022 on HotelsThe hotel room was fine, reception staff very polite. However it would have been nice to let us know it's being part used as a hostel, not that that is a major problem but at €170 a night it's rather expensive. I would have to re think using the IBIS chain again before checking the reviews
Comment from Hotel Management
Oct. 11, 2022 by Sharon Hoyte Guest Relations Manager, Hotel Management
Thank you for taking the time to review your stay and i am sorry you were not satisfied. We hope that you may give us another opportunity to welcome you back to improve on your past experience.
by A traveller
Posted Sep. 8, 2022 on Hotels
Comment from Hotel Management
Oct. 11, 2022 by Sharon Hoyte Guest Relations Manager, Hotel Management
Many thanks for your excellent score for your recent stay with us. We do hope you will return again.
by A traveller
Posted Sep. 6, 2022 on Hotels
Keep away as food choice is terrible. Only pi,zza on offer between 7 to 8.30pm. No dinner menu. Beer over priced. Cleaning and hoovering while eating. Chairs in room hard wooden type. Children running and playing on landings.
Comment from Hotel Management
Oct. 11, 2022 by Sharon Hoyte Guest Relations Manager, Hotel Management
Thank you for taking the time to review your stay and i am sorry you were not satisfied with issues during your stay. I do assure you we have addressed issues that you have had and hope that you may give us another opportunity to redeem on this past experience by staying again in the future.
by A traveller
Posted Sep. 1, 2022 on Expedia
I stayed in this hotel before, but this time wasn't good, I arrived at 8.30pm and the restaurant was closed, there is no restaurants around the hotel, I was offered pizza which I acepted but I couldn't eat half of it, there was a broken light swich to the batnroom which was not safe, I was given another room, second day my room wasn't done and when I asked the answer was no staff, noting when I left my room that day staff was already cleaning other rooms,
Comment from Hotel Management
Oct. 11, 2022 by Sharon Hoyte Guest Relations Manager, Hotel Management
Thank you for taking the time to review your stay and i am sorry you were not satisfied this time. I do assure you we have addressed issues that you have had and hope that you may give us another opportunity to redeem on this past experience by staying again in the future.
by A traveller
Dirty hotel, friendly staff.
Posted Aug. 31, 2022 on HotelsAs soon as I arrived into the carpark I had a feeling this hotel was the wrong choice.
The bin in the carpark was overflowing with rubbish and alcohol bottles on top of it...... The hotel itself outside looks like it hasn't been cleaned or painted for a few years.
The staff were nice and friendly and that's about the only good thing I can say about this hotel.
The sink in our bathroom had hair in it from previous guests.
When we checked out the next day, the bin in the carpark was still overflowing with the same beer bottles on top of it.
This place doesn't get cleaned properly or possibly doesn't get cleaned at all.
My advice to you is stay somewhere else.
Comment from Hotel Management
Oct. 11, 2022 by Sharon Hoyte Guest Relations Manager, Hotel Management
We appreciate you taking the time to review your stay with us and have addressed these issues. We do hope that you would choose us again to improve on this past experience.
by A traveller
Posted Aug. 29, 2022 on Expedia
Comment from Hotel Management
Oct. 11, 2022 by Sharon Hoyte Guest Relations Manager, Hotel Management
Many thanks for your excellent score and we hope you will return again
by A traveller
I wouldn’t stay again. Ever.
Posted Aug. 22, 2022 on HotelsFrom pulling up in the car, to check-in and seeing the room, the whole hotel is severely depressing. The other hotel guests were all refugees and the hotel was clearly geared up for them specifically! The hotel is not in safe walking distance for food and yet the hotel canteen only served the refugees. A serious facility that wasn’t available to paying guests!
There were building materials in the hallway, and to top the stay off nicely the Wi-Fi didn’t work! We sat in our sad grey and blood red room waiting for the Wi-Fi to be restarted at reception. After 2 trips up and down to reception to communicate the Wi-Fi frustration and lack of any internet which is specifically mentioned as a hotel facility perk, we lost interest and moved our focus to having a nice shower. The bathroom was mostly clean but again, seriously depressing to be in with a loud fan.
Upon checkout I specifically chose the option to pay for the rooms (I had 2 rooms for my family) in local currency and on a different card to which I booked the rooms with to avoid getting bank charges. The staff member had a different idea for this and not only did I receive a bank charge from sterling to euros, it charged me twice for each room! Absolutely livid about this. The receptionist never asked about this and just put the transaction through before we could discuss the payment method! A fitting end to the most depressed hotel I’ve ever stayed in.
Comment from Hotel Management
Oct. 11, 2022 by Sharon Hoyte Guest Relations Manager, Hotel Management
Thank you for taking the time to review your stay and I am sorry you had issues. We appreciate your comments and assure you actions have been addressed with the team. We do hope you may give us another chance to return to improve upon your past stay.
by A traveller
Posted Aug. 15, 2022 on Expedia
It was very close to the tram station so it’s easy to get downtown
Comment from Hotel Management
Oct. 11, 2022 by Sharon Hoyte Guest Relations Manager, Hotel Management
Many thanks for your kind complimentary feedback and we hope you will return again soon.
