Ratings based on 964 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
3.7 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 24, 2022 on Hotels
Didn’t stay at hay market hub as it has now closed but must say was transferred to old Waverley hotel and had an excellent time rooms clean and nice staff friendly and pleasant would definitely stay here again
Comment from Hotel Management
Jun. 24, 2022 by AH-RES, Hotel Management
We are glad that you found our sister property the Old Waverley to your liking.
by A traveller from The Bahamas
Posted Apr. 28, 2020 on Expedia
Although the rooms were very small it was comfy fir my bestfriend and I. Room service was great and tend to our needs promptly.
by A traveller
Posted Mar. 24, 2020 on Expedia
Horrible hotel with staff and management to match. Do not stay there!
Comment from Hotel Management
Mar. 29, 2020 by Artur, Hotel Management
We're very sorry to hear that you didn't enjoy your stay.
Could you please contact us directly and let us know what went wrong during your stay?
This is especially concerning because we pride ourselves on customer service, which is reflected by the constant praise our staff receives in reviews.
We hope that you'll contact us so that we can look into this, and hopefully resolve it.
by A traveller
Posted Mar. 20, 2020 on Expedia
Comment from Hotel Management
Mar. 22, 2020 by Artur, Hotel Management
Thank you for your rating.
by A traveller
Posted Mar. 18, 2020 on Hotels
Comment from Hotel Management
Mar. 22, 2020 by Artur, Hotel Management
Thank you for your rating.
by A traveller
Posted Mar. 17, 2020 on Expedia
Location and price were good however I had to change rooms as the sound proofing is bad and I was next to a hall door that continuously banged. I was then moved to an accessible room which was great for more space but the cleanliness wasn’t great in the room and the bathroom. Yes it was affordable but I was expecting slightly better.
Comment from Hotel Management
Mar. 22, 2020 by Artur, Hotel Management
Thank you for your feedback.
We're sorry to hear that your stay wasn't as amazing as we would like it to have been.
We'll address the fact that the second room wasn't cleaned up to our usual high standard with the housekeeping supervisor.
We hope that you'll visit us again soon.
by A traveller
Posted Mar. 16, 2020 on Hotels
Rather poor service and cold rooms
by A traveller
Clean, friendly, and amazing location.
Posted Mar. 15, 2020 on HotelsThe location is amazing. A couple steps away from the Haymarket airport bus stop, or the Haymarket tram stop.
The place is nice, clean, the employees are super nice, really polite and helpful.
I only have two comments, they regulate your heat, and I told them it was cold (the 1st night was snowing), they tried to put it higher and never worked. Ended up getting their electric plug heater, which fixed the issue, per se.
The 2nd is that the Chronecast never worked, unable to connect to the TV, the staff didn't have a solution.
Not on general we were pleased, and might stay there if we return to Edinburgh.
Comment from Hotel Management
Mar. 22, 2020 by Artur, Hotel Management
Thank you for your review.
We're very happy to hear that you had a nice stay with us.
We look forward to welcoming you again in the future.
by A traveller
Posted Mar. 6, 2020 on Hotels
Comment from Hotel Management
Mar. 22, 2020 by Artur, Hotel Management
Thank you for your rating.
We would love to hear from you about what we could improve upon.
by A traveller
Posted Feb. 29, 2020 on Expedia
Comment from Hotel Management
Feb. 29, 2020 by Artur, Hotel Management
Thank you for your rating.
