Ratings based on 43 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from New York City
Posted Jun. 30, 2020 on Expedia
SCAM ARTISTS.
I made a reservation at to OYO St.Andrews for March 10-March 12. I made it several weeks in advance. The afternoon of March 10–thirty minutes before check in time—I was informed that my reservation could not be honored due to “renovations.” I was told that my reservation had been moved to the OYO Arden Guest House which is 4 miles away. I had no interest in this arrangement as it was not the location I wanted and I did not have a vehicle. I asked for a refund. They said they could not give me one because I made the reservation through Expedia. I contacted Expedia who contacted them to confirm my reservation was not honored. They are now refusing to issue a refund through Expedia because I did not “use” my reservation. This is in spite of the fact that I provided them with both a text message confirming my reservation had been moved to a different location and a voice mail they left me confirming my reservation had been moved. Disgusting.
The dishonesty is astounding. I paid for a service. It was not provided. Now they will not release my money for refund. This is a dishonest, incompetent establishment.
Don’t give them your money unless you want to stay at a completely different location without the ability to get a refund.
by A traveller
Posted Apr. 29, 2020 on Expedia
The staff was very welcoming, and the place was very silent and peaceful.
Comment from Hotel Management
Apr. 30, 2020 by Ammy, Hotel Management
Hi, We are elated to know that you liked our services. Regards, Jake
by A traveller
Clean and cheap
Posted Mar. 8, 2020 on HotelsBasic hotel room with shared bathroom facilities which were clean except the wet room bathroom a bit smelly.
Good value as a budget hotel with self service breakfast included.
Comment from Hotel Management
Mar. 9, 2020 by Ammy, Hotel Management
Hi, Gail! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support :) Regards, Oliver
by A traveller
Posted Feb. 12, 2020 on Expedia
Cheap, friendly, completely adequate, warm, spacious
Comment from Hotel Management
Feb. 13, 2020 by Ammy, Hotel Management
Hey, We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Ammy.
by A traveller
Stay at the OYO St Andrews Hotel
Posted Dec. 9, 2019 on HotelsThe hotel itself was nice, but on arrival our check in was very rushed and we actually weren’t given a room key until my partner asked. No en-suite bathroom but considering the price of the room and the fact there are only 14 bedrooms in the hotel, it wasn’t so bad sharing a bathroom and they were very clean and modern. The bin hadn’t been emptied on arrival and bedsheets were a bit dirty but overall the room was comfortable.
When checking out, there was no one at reception and we were a bit nervous about leaving our keys, but we managed to hide them so no one else could find them (but hopefully the receptionist could!)
Overall, I’d give it a 6/10 and to be honest for the great price and walking distance from the Edinburgh and the centre of Leith, it was worth it! Probably would stay again if we didn’t get a better deal elsewhere.
Comment from Hotel Management
Dec. 10, 2019 by Ammy, Hotel Management
We are extremely sorry for the unpleasant experience you had with us. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one :) Regards, Ammy.
by A traveller
Posted Sep. 24, 2019 on Expedia
The bedrooms were comfortable, and bedding was clean. The manager was helpful, I was early checking in, so the manager took me along to the kitchen, where I made coffee and waited ten minutes until the room was ready. The breakfast was excellent. The hotel was situated in a central position, though not a part of town I would like to walk about late at night. The only criticism is the walls were very thin, and you could hear every word people were saying.
Comment from Hotel Management
Sep. 25, 2019 by Ammy, Hotel Management
Hi, Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ammy.
by A traveller
Posted Sep. 21, 2019 on Expedia
Overall, very good. Bath/shower needs improval
- too small and showers H-C hard to operate.
Comment from Hotel Management
Sep. 22, 2019 by Ammy, Hotel Management
Hi, Thank you for your rating and the valuable feedback. We've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Ammy.
by A traveller
Posted Sep. 16, 2019 on Expedia
Comment from Hotel Management
Sep. 17, 2019 by Ammy, Hotel Management
We’re grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ammy.
by A traveller
Hong Konger comment
Posted Sep. 15, 2019 on Hotelsstaff is so nice.
by A traveller from ny
Posted Aug. 30, 2019 on Expedia
good location， many buses passing by to city center
Comment from Hotel Management
Aug. 31, 2019 by Ammy, Hotel Management
Hi for us,Joann! experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Ammy.
