Ratings based on 173 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 29, 2024 on Expedia
So I stayed at the property last weekend only for one night and thank god I only stayed for one night. Don’t think I could have the mental and physical resilience for two. When I arrived at the property the man on the front. Desk was super nice. However he told me that they only take cash. Not a an issue, just slightly inconvenient. It seemed nice at first inside the main hall, like someone’s old living room. In my head I was just thinking it was only one night I can survive that. He told me the key card was for the room called “the guards room”. Sounded fancy in my head and I was hopeful. When I got upstairs to my room I was very please. There was dust everywhere, the painted was crooked to one side, the lamp next to the bed didn’t work and it was cold inside the room. The only highlight was the bathroom but the was a hole in the floorboard and a random drown on the middle of it. I looked around the bed and dust all over skirting boards and the bed was very old and seemed like it was manually fixed with a wooden plank just nailed into it. The mattress itself was painful as it was super soft, which sounds great but not when you have old springs digging into your break. Also it made a lot of noise . It was freezing. The heater didn’t work , there was electric fan heaters which were layered with dust that I did not want to put on. Absolute disgusting. I managed to get a few hours sleep cold and uncomfortable. Worst was yet to come, half way through the night the power went…
by A traveller
Not a good experience.
Posted Jan. 22, 2024 on HotelsThe central heating was not working. The hotel was freezing cold. A heater was provided but the room took a long time to warm because of the temperature. The bed was very old, creaky and uncomfortable. There was no bedside light to read. I was moved to another room. Once again the bed was extremely old, creaky and uncomfortable. The power socket for the kettle was faulty and the nearest one had to be used with a two metre extension cable across the room. The carpets on the stairway were worn through and threadbare. On arrival, I was advised that payment could only be made in cash which I was not prepared for. I had to leave to find a cash machine. Overall, a really uncomfortable night with broken sleep due to the bed and the cold.
by A traveller
Posted Dec. 30, 2023 on Expedia
We adored the location and the building was beautiful with a helpful and kind staff but there was a great deal of mold in our room and it felt as though the heat was not on despite the winter weather. Definitely would stay again given the convenience but I may think twice about staying for more than a night or two
by A traveller
Posted Dec. 13, 2023 on Hotels
Heating didnt work, bed too soft, tv signal not working.
Wouldn’t go back as this hotel needs a good refurb.
by A traveller
Posted Dec. 7, 2023 on Hotels
by A traveller
Posted Nov. 16, 2023 on Hotels
I have stayed before and knew it was basic (and cheap) but unlike previous rooms this room was not really in a suitable state to be let out. It was like staying in a down and out hostel. Bare boards on the floor, damp on the walls and ceiling, no curtain at the window only shutters which closed to reveal insulation cladding on the wall, multiple wires plugged into extension, radiator broken (had to ask for some type of portable heating), no headboard on bed, taped up basin in the sink, muck on bed clothes, really disappointing and not ideal having to go to work the next day.
by A traveller
Posted Oct. 8, 2023 on Hotels
Comment from Hotel Management
Oct. 28, 2023 by TE, Hotel Management
Wow! We are glad you enjoyed your stay at the guards hotel. Looking forward to your next stay with us.
by A traveller
Posted Sep. 26, 2023 on Expedia
Checkin MUST be scheduled weeks in advance apparently despite the “reception” claiming to be open daily from 2-10. I stood outside in the rain with my luggage for over an hour trying to get ahold to someone or even Expedia to help me because you can’t get in without a key BUT you can’t get a key unless reception is OPEN. Just got lucky someone showed up and let me in. Both an Expedia agent and I reached out to the property a week in advance about cancelling because they now require cash payment only. They emailed me a cancellation the same afternoon I was already set to checkin and at their door.
Fine once checked in because I was too exhausted from a day of travel and no sleep, the property is old and therefore poorly kept. Carpeting was stained and smelly. Bed was uncomfortable. The highlights: the location to the tram, the room was spacious, the shower was hot.
by A traveller
Posted Sep. 5, 2023 on Hotels
by A traveller
An absolute bargain for August!!
Posted Aug. 16, 2023 on HotelsFor the price we paid during The Fringe Festival it was fantastic value for money. Yes the hotel is tired and in need of refurbishment but it was clean and comfortable enough and was perfect for us to lay our head down after 2 busy Festival days. Only a 15/20 minute walk from the Royal Mile and directly opposite Haymarket Train Station. Lots of shops, pubs and restaurants minutes away from the property. We were able to park 2 minutes away in Distillery Lane using Just Park app. The surrounding area seemed very safe day or night. Finally we were that happy with the hotel and its fantastic price during Fringe month we have booked again for next year already!
Comment from Hotel Management
Aug. 26, 2023 by Hotel Reception, Hotel Management
Thank you for choosing the Guards Hotel. We hope to see you again soon.
