Ratings based on 570 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great location to beach and medina
Posted Jan. 31, 2024 on HotelsExcellent hotel. Great location, clean, modern with good lighting in the room and bathroom. Our ocean view with small balcony was very nice. Walking distance to restaurants, attractions and the wide boardwalk and beach. Highly recommend. Note: the website pictures do not do this hotel justice! Pleasant surprise!
Comment from Hotel Management
Feb. 2, 2024 by Loubna Boubrik Room Division Manager, Hotel Management
Dear guest,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and that our hotel exceeded your expectations.We appreciate your recommendation and look forward to welcoming you back in the future.Best regards,
by A traveller
Overpriced spa
Posted Dec. 12, 2023 on HotelsThe spa is overpriced for the quality of the service. Everything else is okay.
Comment from Hotel Management
Dec. 14, 2023 by Loubna Boubrik Room Division Manager, Hotel Management
Dear Guest,Thank you for your feedback. We appreciate your input and are glad to hear that overall your experience was satisfactory. We take your comments about the spa pricing into consideration and will strive to enhance our services. We hope to have the opportunity to welcome you back and provide an improved experience.Best regards,
by A traveller
Posted Nov. 19, 2023 on Expedia
Comment from Hotel Management
Nov. 23, 2023 by Loubna Boubrik Room Division Manager, Hotel Management
Cheer Guy,Merci pour votre note très positive. Nous sommes heureux de voir que votre séjour vous ait apporté pleine satisfaction.Au plaisir de vous accueillir à nouveau dans notre demeure Souirie.Cordialement
by A traveller
Posted Oct. 5, 2023 on Expedia
Lovely beach hotel. Convenient to local attractions and transportation. Friendly staff. Would return
Comment from Hotel Management
Oct. 7, 2023 by Loubna Boubrik Room Division Manager, Hotel Management
Dear Peter,Thank you for your kind words. We are delighted to hear that you enjoyed your stay at our hotel and found it convenient for local attractions and transportation. Our friendly staff is always here to assist you.We look forward to welcoming you back in the future.Best regards,
by A traveller
Well located
Posted Sep. 7, 2023 on HotelsGreat value
Comment from Hotel Management
Sep. 11, 2023 by Loubna Boubrik Room Division Manager, Hotel Management
Dear Jacques,Thank you for your comment. We're delighted you found good value with us.We hope to welcome you again for a new experience.Sincerely
by A traveller
Incredible Hotel
Posted Aug. 29, 2023 on HotelsThis was probably the best hotel experience of our lives as a family. Incredible hotel, great design, amazing (and large) pool (open round the clock), the best possible location in Essaouira, a short walk into the heart of the old town, and on the beach. But the best thing of all - is the staff - going out their way to personalise your experience and excel in customer service. Very very good. Great holiday.
Comment from Hotel Management
Aug. 30, 2023 by Loubna Boubrik Room Division Manager, Hotel Management
Dear Jonny,Thank you very much for your kind words! We are delighted to learn that you had an exceptional experience during your stay with us. It is wonderful to know that you appreciated the design of our hotel, our swimming pool and our privileged location in Essaouira, close to the old town and the beach. We are especially grateful for your appreciation of our staff's dedication to providing personalized experiences and excellent customer service.We look forward to welcoming you again in the future!Sincerely
by A traveller
Posted Aug. 27, 2023 on Hotels
Great hotel with amazing staff (everyone is friendly and willing to help). The 5 min walk to the old town makes it a great location for quick dive into the world of tasty Moroccan food. The provocateur beach front and the pool provide plenty of opportunities to swim and chill.
Comment from Hotel Management
Aug. 30, 2023 by Loubna Boubrik Room Division Manager, Hotel Management
Dear Hicham,Thank you for your kind words! We're glad you enjoyed your stay and the amenities. Looking forward to welcoming you back soon!Best regards
by A traveller
Posted Aug. 14, 2023 on Hotels
Comment from Hotel Management
Aug. 18, 2023 by Loubna Boubrik Room Division Manager, Hotel Management
Cher Samir,Nous tenons à vous remercier pour votre note d'appréciation suite à votre séjour à notre hôtel. Votre satisfaction nous motive à continuer à offrir des expériences mémorables à nos clients.Au plaisir de vous accueillir à nouveau dans un proche avenir.Cordialement
by A traveller
Posted Aug. 12, 2023 on Hotels
Comment from Hotel Management
Aug. 18, 2023 by Loubna Boubrik Room Division Manager, Hotel Management
Chère Suraiya,Nous vous remercions pour votre note suite à votre séjour dans notre hôtel. Votre appréciation bienveillante sera transmise à toutes nos équipes. Votre satisfaction demeure au cœur de nos préoccupations.Cordialement
by A traveller
Posted Jun. 17, 2023 on Expedia
The location is wonderful- a few minutes walk to the port and Medina. They have their own private section of the beach, with table and beverage service. Could be slow at times but the food was good. The rooms are large but a bit dated. We had ants and gnats in the room. Would also have appreciated larger bottles of the complimentary water in the room. Pool area is really nice. They also have a fitness center. Staff were pleasant. I few tweaks to the overall property upkeep would take this to the next level.
Comment from Hotel Management
Jun. 20, 2023 by Loubna Boubrik Room Division Manager, Hotel Management
Dear Kristin,Thank you for your valuable feedback! We're glad to hear that you enjoyed our convenient location near the port and Medina, as well as our private beach area with table and beverage service. We appreciate your comments regarding the food and will take note of the occasional slowness. We apologize for any inconvenience caused by ants and gnats in your room; we will address this issue promptly. Your suggestion for larger bottles of complimentary water in the room is duly noted. We're pleased that you liked our pool area and fitness center, and we appreciate your kind words about our staff. We will definitely consider your suggestions for improving the overall property upkeep to enhance our guests' experience. Thank you for choosing our hotel, and we hope to welcome you back in the future.Sincerely
